How To Pay Your Bill With Prattville Water Works

Paying your water bill on time each month is an essential responsibility as a homeowner or renter. If you live in the Prattville Alabama area, Prattville Water Works handles your water and sewer services. Prattville Water Works makes paying your bill quick and convenient through several methods.

In this comprehensive guide, we’ll walk through the various ways to pay your Prattville Water Works bill including

• Paying online
• Paying by phone
• Paying by mail
• Paying in person
• Setting up autopay

We’ll also cover key details like due dates, late fees, paperless billing, account management, and more. Let’s dive in!

Overview of Prattville Water Works

First, some fast facts about Prattville Water Works:

• Provides water and sewer services to Prattville residents
• Also bills for garbage collection on behalf of the city
• Over 15,000 customers across the area
• Board members are appointed by the city government
• Website: www.pwwb.com

Now that you know the basics, let’s look at the ways to pay your bill.

Paying Your Prattville Water Works Bill Online

The quickest and most convenient way to pay is online through Prattville Water Works’ payment portal.

To pay online:

• Go to www.pwwb.com/pay-my-bill
• Click the “Pay My Bill” button
• Login or create an account on the payment site
• Select a payment method – credit/debit card or e-check
• Enter payment info and submit

Online payments are due by 7:00pm on your due date to avoid any late fees. You can also view past bills and billing history after creating an account.

Paying By Phone

You can pay over the phone using Prattville Water Works’ automated payment system.

To pay by phone:

• Call 844-772-6852
• Follow the prompts to make a payment via credit/debit card
• Have your account number ready for faster processing

This automated phone line is available 24/7. But again, make sure to call and pay by 7:00pm on your due date.

Paying By Mail

If you prefer, you can mail in a payment the old-fashioned way with a check or money order.

To pay by mail:

• Make check or money order payable to Prattville Water Works
• Write your account number on the check memo line
• Mail to: Prattville Water Works, PO Box 228, Prattville AL 36067

Mailed payments must be received by your due date to avoid late fees. Allow 3-5 business days for delivery.

Paying In Person

You can also pay your water bill in person at the Prattville Water Works office:

Prattville Water Works
114 E Main Street
Prattville, AL 36066

Office hours are Monday-Friday, 8:00am to 5:00pm. In-person payments are due by 5:00pm on your due date.

The office accepts cash, checks, money orders, and credit/debit cards. You can also set up new service or discuss account issues in person if needed.

Setting Up Autopay

Tired of remembering to pay each month? Sign up for automatic payments through Prattville Water Works.

With autopay, the amount due will be automatically deducted from your bank account on your due date each billing cycle.

To enroll in autopay:

• Login to your account on the payment portal
• Click on “AutoPay” in the top menu
• Select your account and confirm your routing/account numbers
• Agree to the terms and conditions

Autopay provides a convenient ‘set it and forget it’ option. Just be sure to monitor your account in case the bill amount changes.

Due Dates and Late Fees

Prattville Water Works bills monthly for water/sewer usage and garbage collection.

Payment due dates vary by service zone – check your specific due date on your bill. Late fees apply if paying after the due date:

• $10 late fee assessed 10 days after due date
• Additional $25 penalty 30 days after due date
• Service disconnected 60+ days past due

Avoid late fees and possible shut-off by paying on time every month. Late fees cannot be waived.

Account Management Tips

Here are some tips for effectively managing your Prattville Water Works account:

• Update contact information if moving
• Watch for leaks to avoid high usage charges
• Sign up for email/text notifications about your bill
• Check for billing errors promptly and contact customer service
• Ask about budget billing plan to spread costs evenly
• Inquire about possible payment assistance programs if struggling

Staying on top of your account will ensure a smooth customer experience.

Going Paperless

You can reduce clutter and help the environment by going paperless with e-billing.

Sign up to receive your bill electronically each month instead of through the mail. You’ll get an email notification when your new bill is ready to view and pay online.

To enroll in paperless billing:

• Login to your payment portal account
• Click your name and select “My Profile”
• Choose “Go Paperless” under Paperless Options

The paperless option makes bill paying even more streamlined. But it’s easy to switch back if you change your mind.

Let the Water Flow Smoothly

Paying your Prattville Water Works bill on time doesn’t have to be a chore. With convenient online, phone, mail, auto-pay, and paperless options, you can choose the method that fits your needs.

Setting up notifications and monitoring your usage and charges will help you stay informed. Reach out to the customer service team with any questions.

With these bill payment tips, you can keep the water flowing smoothly in your Prattville home or business!