A Comprehensive Guide to Paying Your Prestonsburg City Utilities Bill

Paying your monthly utilities bill is a regular necessity for residents of Prestonsburg, KY As a customer of Prestonsburg City Utilities, it’s important to understand your payment options, due dates, and late fees to avoid service interruptions. This guide will provide everything you need to know about paying your Prestonsburg City Utilities bill conveniently and on time

Overview of Prestonsburg City Utilities

Prestonsburg City Utilities provides water, sewer and natural gas services to the residents and businesses of Prestonsburg, KY. They are committed to providing safe, reliable, and affordable utility services to their customers.

Some key facts about Prestonsburg City Utilities:

• Provides water, sewer and natural gas service
• Operates a water treatment plant and distribution system
• Has over 6,500 residential and commercial customers
• Rates are 40-50% lower than average in Kentucky
• Recipient of the 2016 Water Treatment Plant of the Year award

Payment Due Dates and Late Fees

According to Prestonsburg City Utilities’ billing policies utility bills are mailed on the last business day of each month and are due when the bills are mailed.

The due date for payment is the 15th of the following month. For example, if you receive your bill on March 31st, payment is due by April 15th.

If payment is not received by the due date, a 25% late penalty will be added to the account balance on the 16th. Late fees encourage customers to pay their bills on time so Prestonsburg City Utilities can continue providing services to the community.

Payment Options

Prestonsburg City Utilities offers several convenient payment options:

Online Bill Pay

• Pay bills 24/7 through the online bill pay system
• Secure payment processing
• Avoid late fees by scheduling payments
• Register at www.prestonsburgcityutilities.com

Phone Payment

• Call toll-free 24/7 at 1-855-282-7631
• Speak to an agent during business hours

Mail Payment

• Send check or money order payable to:
  Prestonsburg City Utilities
  2560 S Lake Dr, Prestonsburg, KY 41653

Office Payment

• Pay in person Monday-Friday 8am-5pm
• After hours drop box available
• Accepts cash, check, credit cards

Auto Draft

• Automatically pay bill from bank account
• Avoid late fees and save time
• Complete authorization form to enroll

Credit Card

• Visa, Mastercard, Discover accepted
• Call or pay in person

Payment Assistance Programs

If you are having trouble paying your utility bill, Prestonsburg City Utilities offers payment arrangements and assistance programs:

• Payment arrangements – Set up a payment plan for past due balances
• LIHEAP – Provides heating bill assistance for qualifying households
• Project Help – Emergency bill assistance for seniors and disabled customers
• Leak adjustment – One-time adjustment for water leaks

Contact customer service at 606-886-6871 to learn more about bill assistance. Communicating any difficulties is better than letting an account become severely past due.

Avoiding Service Interruptions

If a utility bill is still unpaid after the due date, Prestonsburg City Utilities may interrupt service by locking or removing the meter. To restore service, the past due amount plus a $45 reconnection fee will need to be paid immediately.

Here are some tips to avoid potential service interruptions:

• Pay your bill in full by the 15th of each month
• Enroll in autopay or schedule reminders for due dates
• Contact customer service about payment arrangements if needed
• Deposit night payments in the after hours drop box
• Allow 5-7 days for mailed payments to avoid late fees

Keeping your account in good standing ensures your essential utilities like water, sewer and gas remain uninterrupted.

Contacting Customer Service

If you ever have questions or concerns about your Prestonsburg City Utilities bill, the customer service team is available to help:

• Call 606-886-6871 during business hours
• Visit the office at 2560 S Lake Dr, Prestonsburg, KY
• Email [email protected]
• Schedule an in-person appointment to discuss your account

Some common inquiries handled by customer service include:

• Questions about your bill or charges
• Setting up new utility service
• Troubleshooting service problems
• Discussing payment plan options
• Reviewing energy usage and water leaks

Don’t hesitate to reach out to customer service regarding any utility account needs. They are available to ensure customers receive excellent service.

Key Takeaways on Paying Your Prestonsburg City Utilities Bill

• Bills are mailed on the last business day of each month
• Payment is due by the 15th of the following month
• 25% late fee assessed on the 16th for nonpayment
• Online, phone, mail, auto, and office pay options
• Payment plans available for customers in need
• Avoid service interruptions by paying on time
• Customer service can answer questions about your account

Understanding the billing and payment process for Prestonsburg City Utilities takes the stress out of paying your monthly utility expenses. Follow these tips and take advantage of the convenient payment methods to keep your account up to date. Reach out to the knowledgeable customer service team if any questions come up.