Having access to quality healthcare is important for everyone. But it can also get expensive, especially if you need frequent doctor visits or have a chronic health condition. At Prima Medical Foundation, we aim to make paying your medical bills as easy and straightforward as possible. In this article, I’ll explain the online bill pay options Prima offers and walk through the steps to pay your bill online.
An Overview of Prima Medical Foundation
Before jumping into the nitty gritty details of online bill payment, let me provide some background on Prima Medical Foundation We are a network of healthcare clinics serving communities across southeastern New England. Our mission is to provide excellent medical care focused on your personal wellbeing.
Prima Medical Foundation was originally founded in 1995 under the name Prima CARE. Over the years, we’ve grown to include over 100 providers specializing in everything from family medicine to cardiology, neurology, rheumatology, and more. We have multiple clinic locations spread across Rhode Island and southeastern Massachusetts.
In 2019, Prima CARE joined forces with the respected MarinHealth network in California. We changed our name to Prima Medical Foundation to match the names of our sister companies, MarinHealth Medical Network and MarinHealth Medical Center. All of these groups are focused on giving our patients care that is integrated and teamwork-based.
Online Bill Pay Options at Prima
Now, let’s discuss the online bill payment options available to Prima Medical Foundation patients We make paying your medical bills as quick and easy as possible through our secure online bill pay system
You have two options to pay your Prima medical bill online:
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Pay without logging in – If your bill has an Online Bill Pay Code printed on it, you can pay as a guest without logging into your Prima patient account. Just enter the bill pay code and your credit/debit card info.
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You can pay through the Patient Portal. The online Patient Portal is available to all Prima patients. After logging in, you can see how much money you have in the account and pay your bills right there.
In addition to the online options, you can also pay bills by phone, by mail, or in-person at your Prima clinic location. But online bill pay tends to be the fastest and most convenient choice for most patients.
Step-by-Step Guide to Paying Your Prima Bill Online
Here is a simple walkthrough of how to pay your Prima Medical Foundation bill online:
Paying as a Guest with the Bill Pay Code:
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Locate the Online Bill Pay Code printed on your Prima statement. It will be a series of numbers and letters under the “Online Bill Pay Code” heading.
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Go to prima-care.com/resources/online-bill-pay in your web browser.
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Enter the Bill Pay Code exactly as printed on your statement.
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Click “Pay Bill”. This will direct you to a secure payment page.
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Enter your name, email address, and credit/debit card information.
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Carefully review the payment details to ensure they are correct.
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Click “Pay” to complete the transaction.
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You will receive an emailed receipt confirming your payment.
Paying through the Patient Portal:
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Go to prima-care.com and click on “Patient Portal” at the top of the page.
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Log into the Portal using your username and password.
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Click on the Billing tab. This will show your account balance.
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Click “Make Payment” and enter the payment amount.
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Enter your credit/debit card details and complete the transaction.
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Your account balance will update instantly and you’ll receive a payment confirmation email.
Paying online through the Patient Portal allows you to easily view your full billing history and account details. But the process works similarly whether you log in or pay as a guest.
Tips for Hassle-Free Online Bill Payment
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Double check that all personal and payment information entered is accurate to avoid processing delays or errors.
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Be sure to pay the exact account balance due to avoid accruing late fees or interest charges.
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Save your Online Bill Pay Code or Patient Portal login to easily reference for future bills.
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Set up email notifications through the Portal to receive billing statements electronically.
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Contact Prima Billing at 774-357-5841 if you have any payment issues or questions.
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Consider setting up autopay through the Patient Portal to have payments processed automatically each month.
Answers to Frequently Asked Questions
Paying medical bills can be confusing. Here are answers to some common questions about paying Prima bills online:
What payment methods can I use?
You can pay Prima bills through the online system using Visa, MasterCard, Discover, or American Express credit or debit cards.
Is my information secure?
Yes, all transactions and personal details are encrypted and securely transmitted. Prima utilizes industry-standard data protections.
What if I’m having issues with online bill pay?
You can call our billing department at 774-357-5841 for assistance with any online payment problems. Our team is happy to walk you through the troubleshooting.
When will a payment reflect on my account?
Online payments are typically processed and applied to your account within 1-2 business days.
Can I set up recurring automatic payments?
Yes! You can set up autopay through the online Patient Portal to have your balance charged to your card monthly. Just toggle on auto-pay in your account settings.
Who do I contact for billing questions?
Reach out to our billing department by phone at 774-357-5841 or email [email protected]. Let us know if you have any questions about your statement or payment options.
Join Over 100,000 Prima Patients Paying Bills Online
As you can see, Prima Medical Foundation makes it simple and straightforward to take care of your medical bills digitally. Over 100,000 patients have already registered for our online bill pay system and Patient Portal. Managing your account and payments online is the quickest way to avoid late fees and keep your Prima bills current.
Don’t wait for your next statement to arrive in the mail. Sign up through the Patient Portal so you can view your balance and pay bills 24/7. We aim to provide patients with an exceptional healthcare experience. That includes offering convenient online options for routine tasks like payments.
Paying your Prima bill through our secure website takes just minutes. Sign up for online bill pay today to have one less healthcare hassle to worry about!
Coordination of Benefits (COB)
Coordination of Benefits means you are covered under two or more insurance policies. This can happen when:
- Spouses are listed on each other’s respective policies
- Both parents carry their children on their respective policies
- A patient is eligible under two separate federal programs
- You are involved in a motor vehicle accident and have both medical and automobile insurance
Most insurance policies have COB provisions that determine the primary payer for medical expenses. In order to comply with insurance guidelines, COB priority must be identified at admission. If your insurance requests a completed COB form before paying a claim, we will notify you. The hospital cannot provide this information to your insurance company and the issue needs to be resolved with your insurance carrier(s) in advance. Our staff is available to help you with any questions you have regarding your bill from MarinHealth. You may contact us by phone, or in person for assistance. We also offer the convenience of online hospital bill payment (via MyChart).
Some patients find it helpful to request a written estimate of their financial responsibility for hospital services. This estimate, based on the average length of stay and services provided for your patient’s diagnosis, covers the amount the hospital will require the patient to pay for health care services, procedures, and supplies. It is only an estimate, not a promise to deliver services at a fixed cost. There may be additional charges for services provided by physicians, anesthesiologists, pathologists, radiologists, ambulance companies, and/or other medical professionals who are not hospital employees. You will receive a separate bill for these services. If you have any questions about written estimates, please contact the Admitting Department at 1-415-925-7243.
Payment is due within 30 days of billing. We accept personal checks and major credit cards (Visa, MasterCard, American Express, and Discover). You may use any of the following options to pay your balance:
- Online: Via MyChart.
- By mail: Complete and return the payment coupon attached to your statement.
- By phone: Call 1-415-925-7070.
- Patient Financial Services 1-415-925-7070 Email Us
- Phone Hours Monday – Friday: 7:30 am – 4:30 pm