Paying your PSEG bill on time and resolving any issues can be easy when you know who to contact and what options are available. PSEG offers various payment methods and customer service resources to meet your needs.
Ways to Pay Your PSEG Bill
You have several convenient options to pay your PSEG electricity and gas bill
Pay Online
The easiest way to pay is through PSEG’s online account management system called My Account. You can set up automatic payments or make one-time payments from your bank account.
To log in or enroll go to [https //nj.myaccount.pseg.com/mybillpublic]. You’ll need your PSEG account number and an email address.
The benefits of paying online include:
- Schedule future payments up to a year in advance
- Review billing and payment history
- Go paperless with eBills
- Pay without fees or stamps
Pay By Phone
Call PSEG at 1-800-436-7734 to pay your bill using the automated system or by speaking with a customer service agent. You can pay with a debit/credit card or electronic check.
A $1.95 convenience fee applies to debit/credit card payments. There’s no fee for electronic check payments.
Pay By Mail
Mail your payment to the address listed on your PSEG bill. Allow 5-7 days for standard delivery and 2-3 days if sent express mail.
Include your stub or write your PSEG account number on the check or money order. Payments without the account number can experience delays.
Pay in Person
Bring your bill to an authorized payment center to pay in cash or money order. Locations include Western Union offices, check cashing centers, and supermarket customer service desks.
A convenience fee may apply. Visit the [PSEG website] to find a payment center near you.
Budget Billing / Equal Payment Plan
PSEG’s Equal Payment Plan lets you pay a fixed amount each month to help budget your utility costs. Your payment is based on the past 12 months of usage at your home.
Call customer service at 1-800-436-7734 to enroll. This plan can lower or eliminate large seasonal spikes in your electric and gas bills.
Getting Help from PSEG Customer Service
PSEG provides several customer service options if you need help with your bill, start/stop service, report an outage, and more:
By Phone
For billing questions and general customer service, call 1-800-436-7734. Wait times are typically shortest from 8 AM to 5 PM on weekdays.
If you are struggling to pay your bill, call the Credit and Collections department at 1-800-357-2262 to set up a payment plan.
Online
Log in to your My Account portal and use the Message Center to send a question. You’ll get a reply within 1 business day.
Check the [Frequently Asked Questions] for answers to common customer service issues.
In Person
Visit one of PSEG’s [customer service centers] across New Jersey. Centers have billing specialists, service representatives, and payment kiosks.
Walk-in hours are Monday to Friday from 8 AM to 5 PM. Wait times are shortest mid-morning and mid-afternoon.
Send customer service inquiries to [email protected]. You’ll receive a response within 1-2 business days. Include your PSEG account number in the subject line.
To submit forms or documentation, mail to:
PSE&G Customer Service
PO Box 14444
New Brunswick, NJ 08906-4444
Allow 5-7 business days for a reply. Certified mail is recommended for urgent issues.
Tips for Avoiding Late Fees
To avoid late payment fees and potential disconnection, keep these tips in mind:
- Provide accurate contact information so PSEG can reach you about past due bills
- Enroll in autopay or schedule recurring payments
- Sign up for My Alerts to receive due date reminders
- Apply for energy assistance if eligible
- Request an extension if you’ll have trouble paying on time
Acting quickly when you anticipate an issue with paying your bill can help avoid penalties. PSEG’s customer service team is available to create personalized payment arrangements.
Get Support Paying Your Bill
If you’re facing financial hardship, PSEG offers programs that provide bill payment help:
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Payment assistance – Offers grants to low-income households to maintain or restore electric/gas service.
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Deferred payment arrangements – Lets you extend your due date or make installment payments over several months for past due balances.
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Low Income Home Energy Assistance Program (LIHEAP) – Helps income-eligible customers pay energy bills. Apply through your local social services agency.
PSEG also partners with New Jersey SHARES and other nonprofit organizations to provide energy assistance. Call customer service to learn about enrollment criteria for these programs.
Key Takeaways on Paying Your PSEG Bill
- Use the My Account portal to easily pay online and manage payments
- Call 1-800-436-7734 for billing help and general customer service
- Contact the Credit & Collections department at 1-800-357-2262 if struggling to pay
- Avoid late fees by enrolling in autopay, scheduling reminders, and requesting extensions
- Payment assistance programs are available for low-income customers
PSEG offers flexible options to pay your bill conveniently and get timely support from customer service agents. Reach out for help to prevent service disruptions and access resources if you are facing financial hardship.
Moving In, Away, or Transferring Service?
Start, Stop, or Transfer Service or submit a change of address.
Log In to My Account (current customers) or call 1-800-436-PSEG (7734)
Automated Options available 24/7
Representatives Available: Monday – Friday, 7:00 a.m. to 8:00 p.m.
Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)
Residential and Commercial Demolition
Call before demolishing a building, home, garage, or commercial building to have electric and/or gas removed.
Representatives Available: Monday – Friday, 7:00 a.m. to 3:00 p.m. (Closed holidays)
Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)
PSE&G Customer Service
FAQ
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