Paying your monthly bill from Fayetteville Public Works Commission (PWC) is an important part of being a responsible resident and customer in Fayetteville, NC. As the city’s hometown utility provider for electricity, water, and wastewater services, PWC offers a variety of convenient payment options to fit any schedule or preference. In this comprehensive guide, we’ll walk through everything you need to know about paying your PWC bill in Fayetteville.
Overview of PWC
Let’s start with a quick overview of PWC. As mentioned, they provide essential utility services to residents and businesses in Fayetteville and surrounding areas PWC is a not-for-profit, community-owned organization focused on providing reliable and affordable services They power over 93,000 homes and businesses across their service area.
As a community-focused organization, PWC reinvests revenue back into infrastructure system improvements and community programs. This helps keep rates lower compared to for-profit utility companies. PWC also has a strong commitment to environmental stewardship and conservation.
Payment Options Overview
When it comes time to pay your PWC bill each month you have several convenient options
- Online Account Manager
- Mobile App
- Phone (Bill2Pay)
- 24/7 Self-Service Pay Station
- Customer Service Center
- Western Union
- Automatic Bank Draft
Below we’ll explore each of these options in more detail. But first, let’s go over a few key things to keep in mind.
Payment Tips & Reminders
- Payments are due by the due date shown on your monthly bill to avoid late fees.
- The beginning of each month tends to be the busiest. Consider paying later in the month to avoid long wait times.
- If you need help managing payments, PWC offers billing and payment assistance programs.
Now, let’s dive into the specifics for each payment option.
Online Account Manager
The PWC Online Account Manager allows you to view billing history, make payments, update account information, and more. It’s available 24/7 and one of the most popular options due to its convenience.
To make a payment through Online Account Manager:
- Go to www.faypwc.com and click “Pay Bill”
- Log into your account
- Select “Make Payment” and follow prompts
- Payments process through Bill2Pay system
- No fees for bank account payments
- Credit/debit card fees based on transaction amount
Mobile App
PWC offers a free mobile app for Apple and Android devices. You can download it from your device’s app store. The app allows you to make payments, view usage, report outages, and more.
To make a payment via Mobile App:
- Download app and log into your account
- Tap “Pay Bill” button and follow prompts
- Payments process through Bill2Pay system
- No fees for bank account payments
- Credit/debit card fees based on transaction amount
Phone Payments with Bill2Pay
You can pay over the phone using PWC’s automated Bill2Pay system. Call 1-833-4PAYPWC (1-833-472-9792) and follow the prompts.
- Available 24/7
- Bank account payments have no fees
- Credit/debit card fees based on transaction amount
24/7 Self-Service Pay Station
For quick cash or card payments, visit the 24/7 Self-Service Pay Station located at PWC’s Customer Service Center (955 Old Wilmington Rd). It accepts cash, checks, and cards. Payments post instantly.
Customer Service Center
PWC’s Customer Service Center allows you to make payments in-person. Due to COVID-19, walk-in service is temporarily closed but drive-thru is available.
Customer Service Center Payment Information:
- Open 7am-8pm, Monday-Friday (excluding holidays)
- Accepts cash, check, money order
- Night drop box also available
Western Union
You can make cash-only PWC bill payments at any Western Union location worldwide. Payments may take longer to post than other options. Fees apply at Western Union locations.
Automatic Bank Draft
For automated payments each month directly from your bank account, enroll in PWC’s Automatic Bank Draft program. Payments will deduct on your bill’s due date.
To enroll, call 910-223-4105. You’ll still receive a monthly bill for your records.
Billing & Payment Assistance Programs
If you need help managing payments, PWC offers programs and resources such as:
- Payment extensions
- Payment plans
- Budget billing (equal payment plan)
- Bill due date change
- Utility assistance programs
Contact PWC Customer Service for details on enrollment and eligibility requirements for these programs.
Key Takeaways
We covered a lot of ground in this guide! Here are some key tips to remember:
- Review your PWC bill and note the due date to avoid late fees
- Online and mobile payments are convenient options available 24/7
- Consider paying later in the month to avoid long waits
- Assistance programs are available if you need help managing payments
- Set up automatic bank draft for hassle-free payments each month
How to save 30% on your Fayetteville NC PWC bill and add an $80 credit to your bill.
FAQ
Where can I pay my PWC bill in Fayetteville North Carolina?
How do I pay my Cumberland County water bill?
How much is the water bill in Fayetteville, NC?
Who provides electricity to Fayetteville, NC?
What is PWC ebill?
eBill is PWC’s free, secure electronic billing service that is environmentally friendly and convenient to use. You can view and pay your bill quickly and safely without paper. When you sign up for eBill, your bill will be delivered to you as a secure PDF email attachment.
Where is PWC pay station?
PWC’s 24/7/365 Self-Service Pay Station is located in the far right drive-thru lane at PWC’s Customer Service Center – 955 Old Wilmington Road. The Pay Station accepts payments made by… Attention Existing Online Account Manager Users! …between PWC and our customers.
Who makes up the Fayetteville Public Works Commission?
The four members appointed to the Commission by the City Council and the Mayor’s ex officio designee shall constitute the entire Fayetteville Public Works Commission. “§ 6A.4. Bonds of members of the Commission.
Does PWC have a reserve account?
PWC is required to pay this and is using reserve accounts to pay most of the money needed. The fees charged to PWC customers… …on. Pay special attention to the cold air return ducts. Seal leaks with “mastic” tape, which is more durable than duct tape. Some ducts may be difficult to access. Contact…