Convenient Options for Paying Your Recology Yuba-Sutter Bill

As a Recology Yuba-Sutter customer you have several quick and easy options for paying your recycling and waste services bill each month. Recology offers online payments, phone payments auto-pay, and in-person payments to provide flexibility and convenience to Yuba-Sutter customers. In this article, we’ll take a look at the different payment methods available as well as some key benefits of paying your bill online or through auto-pay.

Pay Online Through Recology’s E-BillPay

The most popular way for Recology Yuba-Sutter customers to pay their bill is online through E-BillPay. This secure online payment system allows you to review your account balance make one-time payments set up recurring auto-pay, and more.

To get started, simply go to www.recology.com/recology-yuba-sutter/pay-my-bill and either log into your existing E-BillPay account or enroll as a new user. You’ll need your account number and an email address.

Once logged in, you can view your current balance due, payment history, scheduled pickups, and account details. To make a payment, just enter the amount, select a payment source like a bank account or credit card, and submit. It only takes a minute or two.

E-BillPay also allows you to set up automatic recurring payments. This ensures your bill is paid on time each month without any hassle. Just specify the payment amount, date, and source, and Recology will automatically charge your account.

Pay by Phone

In addition to online payments, Recology Yuba-Sutter now offers a pay by phone option. Simply call 530-443-9246 and follow the voice prompts to enter your account number and make a payment with your debit card, credit card or check.

Phone payments provide similar convenience as online payments without needing to visit the website. The automated system is quick and easy to use. Just make sure to call during business hours.

Auto-Pay

Signing up for auto-pay through E-BillPay is a convenient way to go paperless and ensure your bill gets paid on time every month. With auto-pay, the payment amount is automatically deducted from your specified bank account or credit card on the due date.

You can cancel or change your auto-pay settings at any time through your E-BillPay dashboard. Auto-pay eliminates the need to remember when bills are due and avoids late fees caused by forgetting a payment.

Pay In-Person

If you prefer to pay your Recology bill in-person, you can visit the Yuba-Sutter customer service office located at 3001 N. Levee Rd., Marysville, CA 95901. The office is open Monday through Friday from 8:30am to 4:30pm, except on holidays.

When paying at the office, you can pay by cash, check or money order. Make sure to bring your payment stub to help the customer service representative lookup your account. Paying in person gives you the chance to ask questions about your bill or waste services.

Benefits of Paying Online

While Recology offers different payment options, online payments through E-BillPay provide some unique advantages:

• Convenience – Pay anytime 24/7 without visiting the office during business hours. Manage everything online from your desktop, phone or tablet.

• Payment Tracking – Your E-BillPay account stores payment history and upcoming scheduled payments for easy reference.

• Paperless Billing – Reduce clutter and go green by enrolling in paperless billing. Get bill notifications by email.

• Auto-Pay – Setup recurring auto-pay to avoid late fees and save time. Your bill gets paid automatically each month.

• Account Management – View scheduled pickups, account details and subscribed services through your online account dashboard.

• Mobile Access – Use the mobile-friendly E-BillPay site on your smartphone or tablet when on the go.

For most customers, paying online through E-BillPay will be the quickest and most convenient option. But Recology also offers phone payments and in-person options for additional flexibility.

Avoid Late Fees and Keep Account Current

Regardless of your preferred payment method, it’s important to pay your bill in full and on time each month. Recology charges a 1.5% late fee on any past due balance. Late fees can add up, so make paying your bill on time a priority.

If you’re struggling to pay on time or pay the full amount due, contact Recology Yuba-Sutter customer service to discuss potential payment plan options. Communicating any issues early can help avoid account suspensions or other problems.

Here are some tips to avoid late fees:

• Enroll in auto-pay through E-BillPay so payments happen automatically on the due date.

• If mailing payments, allow 7-10 business days for delivery to ensure payment arrives on time.

• Mark due dates on your calendar and set payment reminders to avoid forgetting.

• Review account notices and past due alerts from Recology and address any issues right away.

• Contact Recology immediately if you anticipate difficulty paying on time so alternate arrangements can be discussed.

• Pay online or by phone which process payments faster than mailing paper checks.

• Opt into paperless billing to get due date reminders sent right to your email.

What Happens If You Fall Behind on Payments?

If your Recology account becomes past due, it’s important to take action quickly to avoid suspension of services or other consequences:

• At 10 days past due, Recology issues an account notice alerting you to contact them about the past due balance.

• At 20 days past due, a final notice is sent indicating services will be suspended if the balance isn’t paid in full within 5 days.

• At 25 days past due, waste collection services are suspended until payment is made. A $30 reactivation fee also applies to restart service.

• At 40 days past due, the past due account balance is forwarded to a collection agency. Additional fees apply.

• At 90 days past due, Recology may terminate services altogether for non-payment.

As you can see, it’s critical to pay on time and keep your account current. If you anticipate having trouble making a payment, be proactive by calling Recology right away to make alternate arrangements. The customer service team will be happy to work with you on a solution.

Contact Customer Service with Any Bill or Payment Questions

Recology Yuba-Sutter’s customer service team is available to help with any questions about your bill, account status, payments, services, and more.

Customer service can be reached by:

• Phone: 530-743-6933

• Email: [email protected]

• In person at: 3001 N. Levee Rd., Marysville, CA 95901

Some common questions the customer service team can help with include:

• What services am I subscribed to and what are the rates?

• I’m moving – how do I cancel or transfer service?

• Why has my bill amount changed from last month?

• Can I get a copy of my payment history?

• Can I change my recurring auto-pay information?

• What if I’m struggling to pay my bill on time?

Don’t hesitate to reach out to the knowledgeable customer support team at Recology Yuba-Sutter for any account or billing needs. They are available during business hours by phone, email or in-person to provide fast, friendly service.

Convenient Bill Payment Options for Every Customer

Recology Yuba-Sutter offers easy bill payment solutions through E-BillPay online payments, phone payments, auto-pay, and an in-person office. This variety of options ensures customers can pay their recycling and waste bill each month with optimal convenience and flexibility.

Paying online through E-BillPay will allow you to avoid late fees, track payment history, go paperless, manage your account, and more. But alternatives like the new pay by phone system provide additional choices to fit your needs. Be sure to pay on time and contact customer service right away if you ever anticipate difficulty making a payment. Together, Recology and its Yuba-Sutter customers can keep the community clean, healthy and sustainable.