How to Pay Your Medical Bill by Phone at Renown Health

Dealing with medical bills can be confusing and stressful. If you received care at Renown Health in Reno, Nevada, you may be wondering how to pay your medical bill quickly and easily over the phone. Paying by phone is a convenient option offered by Renown that saves you time and gives you peace of mind that your bill is settled.

Overview of Renown Health Billing

Renown Health will send you a statement summarizing the medical services you received This initial statement is informational only and allows you to review the care provided, It is not a bill and the amount listed may differ from what you actually owe

After your insurance company processes the claim, Renown Health will send you a bill for any remaining balance you are responsible for. This is based on your specific insurance coverage, deductible, and copays.

It’s important to pay your medical bills in a timely manner to avoid having the account sent to collections. Renown Health provides multiple notifications and attempts to contact patients over a 120-day period before sending unpaid accounts to collections.

Ways to Pay Your Renown Health Bill

Renown Health offers several payment options including online, by phone, by mail, and in person.

Pay Online

You can easily pay your bill online through the MyChart patient portal using a credit card debit card, or eCheck. This is the fastest way to pay and you can see the payment applied to your account right away.

Pay by Phone

To pay your Renown Health bill over the phone, call:

• 775-982-4130
• 1-866-691-0284 (toll-free)

Renown has dedicated billing representatives ready to assist you in making a payment using a credit card, debit card, or check. They can also help answer any billing questions you may have.

Pay by Mail

If you prefer, you can mail in a payment to:

Renown Health
PO Box 4072
Alameda, CA 94501-4072

Please allow 7-10 business days for mailed payments to be applied to your account.

Pay In Person

You can visit the Renown billing office in person to make a payment by cash, check, credit card, or debit card. The address is:

10315 Professional Circle
Reno, NV 89521

What to Have Ready Before You Call

To make your phone payment go smoothly, have the following information ready:

• Renown Health account number – This is on your billing statement.

• Guarantor name – The person financially responsible for the account.

• Payment amount – Know the exact amount you want to pay.

• Payment method – Have your credit card, debit card, or check information available.

What to Expect When You Call

Here’s a general overview of what to expect when you call Renown Health to pay your medical bill:

1. Dial the billing office number: 775-982-4130 or toll-free 1-866-691-0284.

2. Select the billing prompt from the phone menu.

3. A representative will greet you and verify your account information. Be ready to provide your Renown Health account number and guarantor name.

4. Inform the representative you wish to make a payment. Specify the amount you want to pay.

5. Provide your payment method information. For credit/debit payments, have your card number, expiration date, and security code ready.

6. The representative will process your payment and email you a payment receipt.

7. Ask any other billing questions you may have while on the call.

The representative can explain your statement, account balance, payment plans, financial assistance, or any other concerns.

Helpful Tips for Paying Your Bill

• Call during normal business hours Monday-Friday between 7:30am-5:00pm PST for the fastest service.

• For existing payment plans, call to set up automatic payments.

• Keep your statements and receipts for records.

• Update your contact information so Renown Health can reach you about billing.

• Ask about financial assistance if you cannot afford to pay your balance.

What If Your Account is Sent to Collections?

If your account is sent to collections, you have 10 days to contact the Renown billing office and pay your balance to avoid collection actions.

Call 775-982-4130 or 1-866-691-0284 within this 10 day grace period to speak with a representative who can assist you. Renown Health wants patients to understand their billing statements and pay their balances when possible.

Renown Health Provides a Smooth Billing Experience

Navigating medical bills can be overwhelming. By paying your Renown Health bill quickly over the phone, you can have peace of mind that your account is settled. Renown billing representatives are available to answer your questions and explain your financial responsibility. Keep the Renown Health billing phone number handy so you can easily take care of your medical bills.