How to Pay Your RGE Bill Over the Phone

RGE provides essential electricity and gas services to homes and businesses across the Greater Rochester area As a customer, you are responsible for paying your RGE bill on time each month to keep your services active Paying by phone is a quick and easy way to take care of your bill. This guide covers everything you need to know about paying your RGE bill by phone.

Understanding Your RGE Bill

RGE bills for your electric and natural gas service arrive monthly, either by mail or electronically. Your bill has separate sections for electric and gas charges. Here’s an overview of what’s included:

• Electricity Usage – Charges based on the kilowatt-hours (kWh) of electricity used that month, Rates vary by season

• Gas Usage – Charges based on the dekatherms (Dth) of natural gas used for heating and appliances,

• Delivery Fees – Daily basic service charges and delivery fees for maintenance of infrastructure.

• Taxes – Sales and utility taxes added by the state.

• Other Charges – Late fees, service fees, adjustments from prior bills.

Review your usage each month and look for ways to conserve energy to help lower costs. Check for billing errors promptly and contact RGE if any issues are found.

When Your RGE Bill is Due

RGE bills are due around 20 days after the billing date printed at the top. The specific due date is shown on your statement.

If payment is not received by the due date, a late payment charge is assessed. Make note of your bill’s due date each month so your payment arrives on time.

How to Pay Your RGE Bill by Phone

RGE offers a few different options to pay your bill over the phone:

Automated Phone System

Call 800-295-7323 and press 2. The automated system walks you through the following steps:

• Enter your 10-digit account number
• Select your payment amount
• Input your credit/debit card information
• Receive instant payment confirmation

This self-service phone payment method is available 24/7.

Speaking to a Representative

Call 800-295-7323 and press 1 between 7 AM and 7 PM on weekdays to speak with a customer service rep. Provide your account details and card information to make a payment.

Text to Pay

Text the dollar amount you want to pay to 800-295-7323. Receive a text with a link to enter payment details.

Phone payments go through immediately, so your account is credited right away. Payment receipts can be emailed, texted or mailed upon request.

Payment Assistance for RGE Bills

If you’re having trouble affording your RGE bill, assistance programs are available:

• Payment arrangements – Call RGE to set up an extended payment plan to break down the amount owed into smaller installments.

• Energy Efficiency Upgrades – Schedule a home energy audit and complete recommended efficiency upgrades to reduce energy costs. Rebates and financing options available.

• HEAP – Provides heating bill assistance. Apply through your county’s Department of Social Services.

• Project SHARE – Helps pay energy bills through Salvation Army. Call 585-232-1823.

• State programs – Other NY assistance programs include Regular Arrears Supplement and Utility Energy Registry.

Seeking help early can avoid service disruptions. RGE would much rather work with customers to keep service active.

Avoid Disconnection – Pay On Time

If your RGE bill is past due, you’ll get a disconnection notice warning service will be shut off without payment. To avoid disconnection:

• Pay at least the minimum amount due by the due date. This holds disconnection for 20 days while you pay the remainder.

• If full payment can’t be made, call RGE immediately to make payment arrangements. As long as you follow the agreed schedule, disconnection is avoided.

• If service is disconnected, the full past due balance plus a reconnection fee must be paid to restore service.

Paying on time prevents the major hassle of service interruptions, so make your RGE bill payment a priority each month.

Convenient Account Management with RGE

Take advantage of RGE’s online account services to simplify utility billing:

• Pay online through Account Manager
• Go paperless with ebilling
• View billing and payment history
• Monitor daily usage
• Set up autopay or reminders
• Submit readings
• Report outages

Keeping your contact info current ensures you receive important account notices. Make any updates by calling RGE customer service.

Follow this guide for stress-free payment of your monthly RGE bill. Reach out to RGE customer service at 1-800-743-2110 if any other questions come up.