Paying your water bill is an essential part of being a responsible homeowner or resident in the city of Rialto. With Rialto Water Services making it easier than ever to pay your bill online you can now take care of this necessary task in just a few quick clicks. In this article we’ll walk through the simple steps to pay your Rialto Water Services bill online, explain the benefits, and answer some frequently asked questions.
Why Pay Your Bill Online?
Paying your Rialto Water Services bill online with Rialto Water Services Online Bill Pay offers a number of advantages
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Convenience You can pay your bill anytime anywhere with an internet connection. No more mailing checks or visiting the office during limited business hours.
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Easier tracking: Your payment history is stored securely online so you can log in and view past bills and payments.
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Automatic payments: Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
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Paperless billing: Go green by turning off paper bills and receiving email notifications instead.
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Mobile access: Use your smartphone or tablet to pay on-the-go.
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Speed: Online payments post to your account faster than mailing a check.
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Security: Rialto Water Services uses industry-standard encryption to keep your information safe.
Paying online just makes life a little bit easier, saving you time and hassle each month.
How to Pay Your Bill Through Rialto Water Services Online Bill Pay
Ready to start paying your water bill online? Just follow these simple steps:
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Visit the Rialto Water Services Online Bill Pay website. Go to https://onlinebiller.com/rialtows/. This is the official online payment portal managed by Rialto Water Services.
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Click “Existing Customer Login.” This will take you to the login page. New customers can click “Register” to create an account.
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Enter your username and password. If it’s your first time, use the username and temporary password provided by Rialto Water Services. You’ll be able to change your password after logging in.
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View your bill. Your current balance and bill details will be displayed. Check to make sure everything looks correct.
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Select a payment option. Choose to pay by credit card, debit card, or electronic check. Enter your payment information.
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Confirm your payment. Carefully check the payment amount and details before submitting.
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Get a confirmation number. Print or save the confirmation page for your records. The payment will immediately be applied to your account.
And that’s it – your water bill is paid! The whole process takes just a few minutes. You can even set up autopay to have payments made automatically each month.
Payment Options and Fees
Rialto Water Services Online Bill Pay offers flexibility in how you pay your bill:
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Credit/debit card – Visa, MasterCard, Discover, and American Express accepted. No fee for one-time payments.
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Electronic check – Also called e-check. Pull funds directly from your checking account. No fee.
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AutoPay – Set up recurring payments from a credit card ($2.95 fee per transaction) or bank account (no fee).
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Cash – Use the payment barcode at participating retailers like Ace Cash Express for a $1.99 convenience fee.
Always be sure to keep an eye on your chosen payment method and account in case of any issues, like a declined payment or expired card.
Registration Tips for New Users
All new customers will need to register for an online account before making their first payment. Here are some tips for a smooth registration process:
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Have your latest water bill handy so you can enter your account number.
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Choose a secure username and password you don’t already use on other sites.
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Provide an email address you check regularly for bill notifications.
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Enter your service address exactly as it’s listed on your bill for verification.
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Read all terms and conditions before accepting.
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Double check that everything is entered accurately before submitting.
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You’ll receive a confirmation email once registered. Click the verification link to activate your account.
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Use your new login credentials to access the payment portal going forward.
Be sure to contact Rialto Water Services customer support if you have any trouble registering for online bill pay.
Security Tips for Safe Online Payments
Rialto Water Services uses advanced security measures to keep your information confidential and prevent fraud. However, it’s still smart to take precautions:
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Use unique login credentials that aren’t easily guessed and aren’t used on other accounts.
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Never share your username or password. Rialto Water Services will never ask for this info.
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Check for “https” in the URL to confirm the site is secure before logging in or entering payment details. Look for a lock icon.
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Avoid public WiFi when accessing the payment portal, as it’s less secure. Only log in on your personal, password-protected networks.
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Keep antivirus software updated to protect against malware like keyloggers.
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Use strong passwords that are at least 12 characters mixing letters, numbers, and symbols.
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Monitor your bank and credit card activity in case any unauthorized charges appear.
By taking reasonable precautions, you can pay bills online while avoiding getting compromised.
Troubleshooting Common Online Payment Issues
Though the online payment process is typically quick and easy, occasionally issues pop up. Here are some common problems and solutions:
Can’t log in – Double check your username and password are entered correctly. Click “Forgot Password?” to reset it if needed. Contact customer service if still unable to access your account.
Payment won’t process – Verify your credit/debit card or bank account info is all correct. Try a different card or payment method. Check if your bank has any holds on large transactions.
Getting error messages – Read the specifics of the error carefully. You may need to update expired card details, enter your billing address to match your card records, or fix other payment information. Try again.
Account not found – Check that you’re using the correct account number listed on your bill. Contact customer service to confirm your account is set up properly for online payments.
Page isn’t loading – Refresh the browser and make sure your internet connection is working properly before trying again. If issues persist, try later or switch browsers/devices.
Don’t see latest bill – Give it a day or two for your most recent bill to appear online after being mailed or emailed to you. If it’s still not showing, reach out to customer service.
Calling Rialto Water Services support line at 909-820-2546 during business hours can also help resolve any technical difficulties you encounter.
Options for Paying Without Using Online Bill Pay
While paying online through Rialto Water Services Online Bill Pay is preferred for convenience and speed, you do have other payment options if needed:
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Pay by phone using the automated payment system at 909-820-2546. Follow the voice prompts to enter your account number and payment info.
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Pay by mail by sending a check or money order to Rialto Water Services, PO Box 60450, Los Angeles, CA 90060-0450. Allow 5-7 days for processing.
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Pay in person at the Rialto Water Services office located at 437 N. Riverside Ave., open Monday-Friday 8AM to 5PM.
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Pay at authorized payment locations like Western Union using your barcode. A convenience fee applies.
Just keep in mind that these alternate options may have slower processing times, fees, limitations on payment types, or restricted hours.
Frequently Asked Questions
Is my information secure?
Rialto Water Services uses encryption and other security measures to keep your account and payment details protected. Just be sure to use a secure password and internet connection.
When will my online payment post?
Online payments should post to your account almost instantly, allowing you to avoid late fees and disruption to your service.
Can I still get a paper bill?
Yes, you can continue receiving a paper bill while paying online. Or you can go paperless by turning off mailed bills in your account settings.
What if I forget to pay my bill?
If you forget to pay on time and your account becomes past due, you will be charged a late fee. Set up autopay or payment reminders to avoid late payments.
What if I enter the wrong payment amount?
If you realize you entered the wrong amount after submitting payment, contact Rialto Water Services right away to get the error corrected before payment processing is completed.
Will I be charged a fee for online payments?
Rialto Water Services does not charge a fee for standard one-time online payments. AutoPay recurring payments
UPHOLDING OUR COMMITMENT TO YOU
Rialto Water Services and Veolia are committed to providing excellent customer service.
Rialto Water Services maintains expanded business hours for those customers who prefer to pay their bills in person or to speak with a customer service representative.
The office is located at 437 N. Riverside Ave. , and is open from 8 AM to 5 PM, Monday through Friday.
General correspondence only: Our mailing address is PO Box 800, Rialto, CA 92377.
Payments should be mailed to PO Box 60450, Los Angeles, CA 90060-0450.
PAYING YOUR BILL BY MAIL
Rialto Water Services PO Box 60450 Los Angeles CA 90060-0450