How to Pay Your Water Bill in Richland Hills

Paying your water bill is an essential part of being a resident in Richland Hills. While it may seem like a hassle, the city has made paying your water bill quick and easy through several convenient options. In this article, we’ll walk through everything you need to know about paying your Richland Hills water bill.

Overview of Richland Hills Water Utility

The city of Richland Hills provides water utility services to residents and businesses within city limits. The Utility Billing department handles setting up accounts monthly billing, recording payments, and collecting on delinquent accounts.

Richland Hills gets its water from the Tarrant Regional Water District, which sources it from a combination of lakes and the Trinity River. The water is treated at the District’s treatment plants before being piped to Richland Hills and other cities in Tarrant County

The city’s goal is to provide high-quality water service efficiently and equitably. Water rates are set by Richland Hills City Council based on the costs of purchasing, treating, and distributing the water.

Your Water Bill

Water bills in Richland Hills are issued monthly. The billing period runs from around the 20th of one month to the 20th of the next month, so your bill reflects about 30 days of water usage.

Bills are mailed to customers around the 25th of each month and are due by the 10th of the following month. So if you get your June bill on May 25th, payment is due by June 10th.

Your water bill has several components:

• Water usage charges – This is based on how much water you used during the billing period, charged at the current water rate per 1,000 gallons. The minimum is $20.90 for up to 2,000 gallons.
• Wastewater usage – You are also billed for wastewater based on your water consumption. This helps cover sewer system operation and maintenance.
• Service fee – This fixed monthly fee helps cover other system costs like meter reading, billing, customer service, etc. It’s $13.50 for a standard 5/8″ residential meter.
• Taxes – Your bill includes applicable sales tax.
• Trash collection – If you receive city trash pickup, this charge will appear on your water bill as well.

Review your water usage each month and watch for any spikes that may indicate leaks. Check that your balance forward matches the previous bill’s total due.

When and How to Pay Your Bill

Now let’s get into the main event – actually paying your bill. Richland Hills gives you several options:

Pay Online

The fastest and most convenient way to pay is through the city’s online payment portal. You can pay by credit/debit card or electronic check. Just have your 10-digit account number handy – it’s printed on the top right of your paper bill.

To log in for the first time, use your account number in the first box and your PIN in the second. Your PIN is located just under your account number on your bill.

Once logged in, you can view your balance, make a one-time payment, set up recurring payments, or update your payment method and contact info.

Pay by Phone

You can also pay over the phone by calling the city’s payment processor at 833-215-5260. Have your account number and PIN handy. Follow the prompts to enter your payment info and complete the transaction.

Phone payments have the same convenience as online without needing to create an account. However, you’ll need to call each time you want to make a payment.

Pay by Mail

If you prefer, mail your payment to the address printed on your bill:

City of Richland Hills
P.O. Box 158360
Fort Worth, TX 76108

Include your payment stub from your bill to make sure your account is properly credited. Allow 5-7 days for delivery and processing time.

Pay in Person

You can pay your water bill in person at Richland Hills City Hall, located at 3200 Diana Drive. The office is open Monday-Thursday from 7:30am to 5:30pm.

Head to the Utility Billing department and have your bill handy. You can pay with cash, check, money order, or credit/debit card.

Automatic Drafts

For hassle-free payments, sign up for automatic bank drafts. Your payment will be automatically withdrawn from your checking account each month on the due date.

To enroll, print and fill out the ACH form and submit it with a voided check to City Hall. You can also email the form and an image of your check to [email protected].

Automatic drafts make it easy to go on autopilot with your water bill while avoiding late fees. Just be sure to monitor your bank account statement each month. Contact Utility Billing if you need to update your account information.

Avoid Late Fees and Disconnection

To avoid extra fees and potential water shutoff, be sure to pay your water bill by the 10th of each month. Here are some tips:

• Mark your bill due date on your calendar so you remember to pay on time.
• Set up automatic drafts or recurring online payments.
• Pay as soon as you get your bill to avoid forgetting.
• If you’ll be out of town, pay early or set up automatic payments.

If your account becomes past due, you will be assessed a 10% penalty on the unpaid balance. The city also charges a $25 processing fee if your service is disconnected for nonpayment.

Stay on top of your bill to keep the water flowing and avoid extra costs! The Utility Billing department can work with you if you’re having difficulty paying on time.

Summary of Paying Your Richland Hills Water Bill

Paying your water bill doesn’t have to be a chore. Richland Hills offers flexible payment options:

• Pay online 24/7
• Pay over the phone
• Mail in your payment
• Pay in person at City Hall
• Sign up for automatic drafts

Review your bill each month and pay the total due by the 10th to avoid late fees. Contact Utility Billing if you have any questions about your account or payment options. Keeping your account in good standing allows you to enjoy uninterrupted water service.