If you live in Richmond County, North Carolina, you likely receive water service from the Richmond County Water Department Read this guide to learn how to pay your Richmond County water bill online, by phone, in person, or by mail
The Richmond County Water Department provides water to around 25,410 residents in Richmond County The utility draws surface water from Blewett Falls Lake and the Pee Dee River.
You can pay your water bill easily and avoid late fees by following the steps I’ll list below.
Pay Online
Online through the utility’s payment portal is the best way for most people to pay their Richmond County water bill.
Visit www.richmondnc.com/521/Online-Payments and click on the link for water payments. You’ll need your account number from your latest bill.
Register for an online account to access your water usage and billing details. The portal allows online payments anytime using your credit/debit card or bank account.
I like paying online because I can do it quickly on my phone and don’t have to deal with stamps or drive to an office.
Pay By Phone
You can also pay your Richmond County water bill over the phone using the automated payment system.
Call the Richmond County Water Department at 910-997-8338 and select the payment options. Have your account number ready to enter along with your card details for fast phone payments.
Pay In Person
To pay your water bill in person, bring your payment stub to the Richmond County Water Department office located at:
PO Box 368
Rockingham, NC 28380
You can pay by cash, check, or card at the office during business hours. This is a good option if you prefer dealing with someone face-to-face.
Pay by Mail
Mail your water bill payment to the utility using the payment stub and envelope provided with your monthly statement. Send your check or money order to:
Richmond County Water Department
PO Box 368
Rockingham, NC 28380
Make sure to mail your payment several days before the due date to ensure it arrives on time. Allow 5 business days for delivery to avoid late fees.
Budget Billing
To make your water bills more predictable, Richmond County offers an optional budget billing program. This takes your average water usage over 12 months to calculate a fixed bill amount each month.
Contact the utility to enroll in budget billing if your account is in good standing. Your bill is reviewed and adjusted annually.
Payment Arrangements
If you are having trouble paying your Richmond County water bill on time, call 910-997-8338 to set up a payment plan. Payment arrangements allow you to pay past due balances over time.
Payment plans can help avoid water service disconnection. However, late fees still apply to overdue balances. Discuss options with the utility if you are struggling to pay.
Billing Assistance
For low-income households needing help with water bills, Richmond County partners with groups like:
- Salvation Army – Offers utility bill assistance
- United Way – Connects residents with financial support programs
- Local churches/nonprofits – Some provide emergency utility bill grants
Inquire with the utility about eligibility requirements for bill pay assistance if needed. Provide proof of financial hardship.
Avoid Late Fees
To avoid late fees on your Richmond County water bill, pay the total amount due by the due date printed on your monthly statement. Bills are typically due within 15 days of billing.
A 10% late penalty applies to past due balances after the due date. Pay on time to avoid extra fees that can lead to water service disconnection.
Start or Stop Service
To start new water service in Richmond County when moving to a new home, fill out the online form at www.richmondnc.com. Stop existing service when moving out to avoid continuing charges.
Provide your move in/out date and service address. Allow 1-2 business days to start or stop water service in the county.
Water Quality
The Richmond County Water Department provides an annual water quality report available on their website. The report helps customers understand the source and quality of their drinking water.
View the Consumer Confidence Report for the latest local water quality testing results and comparisons to standards. Reports date back to 2017.
Summary
Requirements for the program:
| Eligibility Requirement | Whats Needed | How Often |
|---|---|---|
| Identity | ID, Contact with someone knowledgeable of your situation. | At application |
| Address | Lease, rental agreement, any other shelter expenses, contact with someone knowledgeable of your situation. | At application or situation, if moving |
| Citizenship/ Alien Status | Verification of citizenship/alien status via Immigration and Naturalization Service. | At application |
| Social Security Number | Valid social security card or number. | At application |
| Earned Income: Wages/Self-Employment | Wage stubs, tax forms contacting employer. | At application |
| Unearned Income: Public Benefits/ Private Retirement Benefits/Trust, etc. | Documents from provider, award letter. | At application |
| Assets/Resources | Ownership and tax records – bank and court documents. | At application |
| Heating Expense | Copy of bills. | At application |
2022 Annual Federal Poverty Income Levels
The Low Income Energy Assistance Program (LIEAP) is a federally-funded program that provides a one-time payment to help eligible households pay their heating bills.
Households including a person aged 60 or older or disabled persons receiving services through the NC Division of Aging and Adult Services are eligible to sign up for assistance from Dec. 1 – 31.
All other households may apply from Jan. 1 – to March 31 or until funds are exhausted.
Households that meet the following criteria may be eligible:
- Have at least one U.S. citizen or non-citizen who meets the eligibility criteria.
- Meet an income test-Based on 130% of Federal Poverty (See chart)
- Have reserves at or below $2,250.
- Be responsible for heating costs.
Contact the Richmond County Department of Social Services at (910)997-8400
Pay Water and Sewer bills online
FAQ
How much is a water bill in NC?
What county is Rockingham, NC in?
Can I pay my Richmond County water bill by phone?
The Richmond County Water Department provides all customers the ability to pay their water bill by phone. If you are interested in paying your bill by phone please have your account # readily available and call 1-844-507-8414. View documents that are related to Water Services in Richmond County, please read them at your own convenience.
Where is Richmond County Water Department?
Address, Phone Number, and Fax Number for Richmond County Water Department, a Water Department, at South Hancock Street, Rockingham NC. Bill Payment by Phone, Meter Readings, Online Bill Payment, Bill Payment Programs, Water Quality Testing, Water Rates View map of Richmond County Water Department, and get driving directions from your location .
How do I pay for Richmond County services online?
Below are links for online payments for Richmond County services: Tax: www.richmondnctax.com Water Building Inspections Environmental Health Facility Leasing More information regarding online payments for county services.
How do I pay a city of Richmond utility bill?
You can pay in person at the City of Richmond Finance Office on Broad Street, or you can use one of more than a hundred Western Union locations to pay your bill. Other options for paying your bill include paying by phone at 1-800-272-9829, online with a credit or debit card at officialpayments.com, or by mail with a check to: