Paying your utilities bill is an essential aspect of being a responsible homeowner or renter The city of Richmond offers convenient online options for paying your electric, water, wastewater, and natural gas bills This guide will walk you through everything you need to know about paying your Richmond public utilities bill online.
Overview of Richmond Public Utilities
The city of Richmond’s Department of Public Utilities (DPU) provides essential services like electricity, natural gas, drinking water, and wastewater management to residents and businesses in Richmond The DPU serves over 250,000 electric customers, 60,000 natural gas customers, and 250,000 water customers across the city.
Some key things to know about Richmond Public Utilities:
- Provides electricity, natural gas, water, and wastewater services
- Owns and operates electric distribution, water treatment, water distribution, and wastewater collection systems
- Governed by Richmond City Council and the Richmond City Administration
- Overseen by the Director of Public Utilities
- Employs over 750 people
Why Pay Your Utilities Bill Online?
Paying your utilities bill online with the city of Richmond offers several advantages:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid driving to a payment center or waiting on the phone.
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Efficiency – Online payments post to your account immediately, so no mail delays.
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Payment History – View past bills and payment history all in one place.
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AutoPay – Set up recurring payments to pay automatically each month.
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Paperless Billing – Reduce paper waste and clutter by going paperless.
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Account Management – Update account and contact information online.
Paying online helps you save time and gives you greater control over bill payment.
How to Pay Your Utilities Bill Online
Paying your Richmond utilities bill online is a simple process that takes just a few minutes. Follow these steps:
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Visit the Payment Portal
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Or find the link under “Online Payments” on the Department of Public Utilities homepage.
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Enter Account Information
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Enter your 10-digit account number without dashes or spaces.
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Enter the security code shown.
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Select whether it’s a residential or business account.
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Choose a Payment Method
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Pay with credit/debit card, checking account, or savings account.
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A $2.50 service fee applies to credit/debit card payments.
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Enter Payment Details
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Enter the payment amount for your utilities bill.
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Select the date you want the payment to process.
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Check “AutoPay” to setup recurring monthly payments.
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Review and Submit
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Verify all payment details are correct.
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Read and accept the terms and conditions.
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Select “Submit Payment” to complete.
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Once you submit payment, you’ll see a confirmation screen and receive a confirmation email. Payments post to your utilities account immediately. And you’re done!
Payment Options Overview
In addition to online payments, the city offers several other ways to pay your utilities bill:
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Mail – Send check or money order payable to “City of Richmond” to the address on your bill. Allow 7 days for mail delivery.
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Drop Box – Place check or money order in a designated payment drop box. Locations can be found on your bill.
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In Person – Pay with cash, check, money order or debit/credit card at a walk-in payment center.
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Phone – Call the RVA311 contact center at 804-646-7000 to pay over the phone.
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AutoPay – Have payments automatically deducted from your bank account each month. Enroll online or complete a form.
Paying online provides the most convenience, but these options allow some flexibility based on your needs.
Managing Your Utilities Account Online
In addition to making payments, you can manage your entire Public Utilities account online through the Customer Care portal. With an online account you can:
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View bills and account balance
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See payment history
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Sign up for paperless billing
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Update account and contact information
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Set up AutoPay recurring payments
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Request service turn on/off
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Analyze electric usage
Managing your account online gives you greater visibility and control over your utility services. Register for an online account when making an online payment for the first time.
Billing and Payment Support
If you have any questions or issues with your utilities bill payment, the city offers several support options:
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RVA311 – Call 804-646-7000 for account and billing questions. Open Monday-Friday 7am-7pm.
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Email – Email support available 24/7 at [email protected].
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Walk-in Center – Visit the Customer Care Center at 900 E. Broad St for in-person support. Open Monday-Friday 8am-5pm.
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Translators – Request a translator for your preferred language.
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Payment Arrangements – Available for customers having difficulty paying their bill. Call RVA311 for assistance.
The city aims to provide exceptional customer service and flexible payment options. Reach out for help understanding your bill or making a payment.
Key Takeaways on Paying Your Richmond Utilities Bill Online
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Paying online at www.rva.gov/public-utilities/billing offers convenience and immediacy.
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You can pay using credit/debit cards, bank accounts, AutoPay, and more.
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Manage your entire utilities account online for greater control.
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Customer service help is available by phone, email, or in person if you need support.
Paying your Richmond Public Utilities bill is quick and easy online. Sign up for an account to view your bill, payment history, and usage while making online payments in just minutes. Convenient online bill payment makes being a Richmond utilities customer simple.
Convenient ways to pay your gas bill.
Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill.
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.
We offer several ways to make it as convenient as possible for you to pay your bill.
- Enroll to automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due
- Download the form or call 646.4646 to request an application
- Information needed when you enroll
- Billing account number
- Voided check
- Return the completed application with a voided check
- There is no charge to you for this service
Online Bill Pay with EZ-PAY
- All that is needed is the account number and zip code of the billing address.
- EZ -PAY accepts: Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for EZ-PAY.
- Lower Fee! A $2.25 convenience charge will be assessed when making a payment on the internet using EZ-PAY.
- Payments cannot exceed $500 per transaction.
Richmond to resume turning off your water for overdue bills
Who is city of Richmond Public Utilities?
A natural gas distribution company serving over 265,000 customers in Virginia, offering online account management, bill payment, and energy-saving tips. Looking for City Of Richmond Public Utilities billing, payments & services? Quickly find Utility Companies phone number, directions & more (Richmond, VA).
Does Richmond utilities offer online bill payment?
Yes No Richmond Utilities Online Bill Payment Log In Username Password Forgot Password Register Registering allows you to access your account information online. View and pay bill Manage notifications View usage history View billing history Sign up for auto payment Register Log In Username Password First Time User? Register Here Forgot Password
How do I pay a city of Richmond utility bill?
You can pay in person at the City of Richmond Finance Office on Broad Street, or you can use one of more than a hundred Western Union locations to pay your bill. Other options for paying your bill include paying by phone at 1-800-272-9829, online with a credit or debit card at officialpayments.com, or by mail with a check to:
Will Richmond utilities call and demand payment?
Richmond Utilities will not call and demand payment to avoid service disconnection – if you receive a call in this nature please hang up and call our office to verify your account status with us. WE HAVE OUR FORMS AVAILABLE TO YOU ONLINE AND ON THE TABLE IN THE FRONT ENTRANCE FOR YOUR CONVENIENCE.