If you reside in Robeson County, North Carolina, paying your water bill to the Robeson County Water Department is easy and convenient through their online payment system Read this guide to learn all the steps and options to pay your Robeson County water utility bills online or in-person
Overview of Robeson County Water Department
The Robeson County Water Department provides water services to residents and businesses across Robeson County They offer
- Clean drinking water supply
- New water connections
- Maintenance of water lines
- Monthly billing and payment processing
As a customer, you receive monthly water bills for your home or business water usage that needs to be paid on time.
Below we will see all the ways you can pay your Robeson County water bills
Online Payment System
The easiest and most convenient way to pay your water bills is using the Robeson County Water Department online payment system:
- Fast payments 24/7 from anywhere
- Multiple payment options
- View current and past bills
- Schedule future payments
- Get email reminders
- Easy account management
Follow these simple steps for online payment:
1. Visit Online Payment Website
Go to the Robeson County Water Department online payment website.
2. Register Your Account
First time users have to register their water account by providing details like account number, email ID, phone number and creating a password.
3. Login
For subsequent payments, just login using your email and password.
4. Select Pay Bill
Choose Pay Bill/One Time Payment to make a one-time payment. Or set up automatic payments.
5. Enter Payment Method
Select payment mode – credit card or bank account. Enter details and submit.
6. Get Confirmation
You will receive a confirmation email with the payment receipt. Payment reflects instantly.
In-Person Payment
You can also pay your water bills directly at the Robeson County Water Department office located at:
Robeson County Water Dept.
450 Smith Circle
Lumberton, NC 28358
Make cash, check or money order payments at the front desk during office hours. You get an instant paper receipt.
By Mail Payment
To pay your water bill by mail, make a check or money order payable to Robeson County Water Department.
Write your account number on the payment and mail it to:
Robeson County Water Department
PO Box 630
Lumberton, NC 28359
Allow 5-7 days for mailed payments to process.
Robeson County Water Rates and Billing
Below are some key points about Robeson County water rates and monthly billing:
- Billing is monthly based on meter readings
- Minimum $21 base charge plus volumetric charges
- Volumetric rate – $3 per 1000 gallons
- Bills are due within 22 days of billing date
- Late fee of 1.5% applied after due date
- Disconnection if unpaid for over 45 days
So pay your water bills on time to avoid penalties. Online payment ensures you never miss a due date.
Setting Up Automatic Payments
You can eliminate late bills by setting up automatic bill payments from the online portal:
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Login to your account
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Go to Auto Pay section
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Select payment date – bill due date or other
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Enter bank account or card details
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Confirm and activate auto-pay
This will deduct the bill amount automatically each month, saving you time and avoiding late fees.
Getting Financial Assistance
If you are unable to pay your Robeson County water bill due to financial hardship, there are assistance programs that may be able to help, including:
- H2O Help to Others program – for low income families
- Churches may offer one-time assistance
- The Salvation Army sometimes provides bill help
- Local nonprofit organizations and charities
Check eligibility criteria and apply to get assistance paying overdue Robeson County water bills.
Frequently Asked Questions
Below are some common questions about paying Robeson County water bills:
What are the office hours to pay bills in-person?
Monday to Friday, 8:30 AM – 5:00 PM. Closed on holidays.
What details do I need to register online?
Account number, email address, phone number and social security number.
Where can I find my account number?
It is printed on your monthly water bills and notices.
What is the average monthly water bill in Robeson County?
It varies from $30 to $60 for average households. Depends on usage.
What if I lose my receipt or need a copy?
You can download payment history and receipts from your online account.
PaymentsPlease click on the links below according to the type of service you wish to pay. You may also view your account and print a statement below.
The pay by phone credit card utility and tax payment service is assessable to customer by phoning 866-734-8607. The account number is required when making your payment and a minimal convenience fee is assessed during the transaction.