Paying your water bill on time is important to avoid late fees and potential service interruptions. Rockdale County Water Resources makes it easy to check your balance and pay online through their user-friendly website. In this article, I’ll walk you through the simple steps to view and pay your water bill online.
Getting Started with Online Account Access
The first step is accessing your online account on the Rockdale County Water Resources website. You have two options
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If you already have an online account – Simply go to www,rockdalewaterresourcescom and click “My Account Login” at the top of the page Enter your username and password and you’re in!
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If you need to set up an account – No problem, you can quickly register on their website. Go to wwwrockdalewaterresources.com and click “Register Now” at the top You’ll need your account number and an email address.
After setting up your account, you’ll be able to see and pay your water bill online.
Viewing Your Water Usage and Balance
When you log into your online account, you’ll automatically see your current account balance and due date for your water bill. This section also shows your previous 6 months of water usage in gallons.
Click “My Usage” on the left menu to see even more billing information. You can see a graph of how much water you’ve used every day for the past 12 months here. Very handy for spotting leaks or monitoring changes in usage!.
Under the “My Billing” section, you can view PDF copies of your current and past water bills going back 24 months.
Paying Your Water Bill Online
Okay, let’s get to the good part – paying your bill. From your account homepage, click “Make Payment” to start the process.
You can pay the total current balance, or specify a custom payment amount. The minimum payment is $10.
Rockdale County Water Resources offers several convenient payment options:
- Credit/Debit Card – Visa, MasterCard, American Express, Discover
- E-Check – Directly from your bank account
- Cash – Pay in person at the Rockdale County Water Resources office
After entering your payment details, click “Continue” to go to the verification page. Check again to make sure everything is right, then click “Confirm” to finish the payment.
You’ll receive an email confirmation with your payment details. And just like that, your water bill is paid!
Setting Up Auto-Pay
For ultimate convenience, you can enroll in auto-pay and have your water bill paid automatically each month. No more forgetting payment deadlines!
To start auto-pay, click on “Auto Pay Program” in the left menu while logged into your account. Select whether you want payments to process from your credit/debit card or bank account.
Next, choose your payment date – you can have your bill paid on the due date, or pick a different day of the month. Click “Confirm Auto-Pay” and you’re all set! The funds will be debited automatically going forward.
Of course, you can cancel or edit auto-pay at any time through your online account.
Additional Online Account Features
Managing your water account online provides other useful features:
- Update your mailing address, email, phone number
- View payment history
- Sign up for paperless billing
- Request service turn on/off
- Submit meter readings
- Access customer support
Stop / Disconnect Service
You may stop or disconnect service by phone or in person. Deposits will be applied to the balance on the final bill. Please provide a forwarding address for the final bill and possible refund due.
Reconnection requests must be received before 3 p.m. for same-day service. Call the Utility Billing Services at 512-446-2511 to inquire about any fees associated with the service.
View the Fee Schedule (PDF) for water and wastewater rates.
Customer’s Right to Request Disclosure
Pursuant to Section 552.1331 of the Texas Government Code, with certain exceptions, the City of Rockdale may not disclose personal information in a customers utility account record, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage, unless the customer requests that the City disclose the information. This includes information that reveals whether an account is delinquent or eligible for disconnection, or if services have been discontinued by the government-operated utility. In order to request disclosure or any such information or to rescind a previous disclosure authorization, an authorized account holder must complete the Notice of Customers Right to Request Disclosure form and submit the completed form to City Hall.