Rockdale Water Resources makes paying your water bill quick and convenient through their online payment portal. With just a few clicks, Rockdale County residents can view their water account, see previous statements, and make secure online payments 24/7.
This comprehensive guide provides step-by-step instructions for utilizing Rockdale Water Resources’ online services to easily manage and pay your water utility bill electronically
Benefits of Paying Online
Paying your Rockdale County water bill online offers many advantages:
- Fast and simple – Make payments in under 5 minutes from home
- Available anytime – Access your account and pay bills 24/7
- Payment tracking – View payment history and receipts
- Auto-Pay – Set up recurring payments to avoid late fees
- Paperless options – Reduce waste and clutter with eBills
- Account management – Update account and payment info
Going online provides convenience organization, and timesavings versus mailing paper checks.
Access the Online Payment Portal
To pay your bill online, begin by visiting the Rockdale Water Resources website. Under the “Billing & Payments” menu, select “Pay Bill Online.”
This will direct you to the secure Rockdale County water bill pay portal where you can login or register as a first-time user.
You can also access the portal directly at https://rockdalewater.accessutilitywebsites.com.
Register for a New Account
If paying online for the first time, you’ll need to register your account by creating a username and password.
Provide your 10-digit Rockdale Water account number and an active email address. Choose a secure password.
Your username and password will be used for future logins to manage payments, account details, paperless billing enrollment, and more.
Login to an Existing Account
If you’ve paid your Rockdale water bill online before, simply login using your established username and password credentials.
Reset your password by clicking “Forgot Password” if you’ve forgotten it since last login.
Once logged in, your account dashboard appears showing your current balance, recent bills, and account overview.
Make a One-Time Payment
After logging into your online account, click on “Pay Bill” in the top menu bar. Select whether you want to pay the full balance or a partial payment amount.
Choose your payment method – credit/debit card or electronic check. Enter your payment details and submit.
The online portal accepts Visa, MasterCard, Discover and American Express cards for fast one-time payments.
Enroll in AutoPay
For hands-free bill payment, enroll in AutoPay through your online account. With AutoPay, your bill is paid automatically on the due date each month.
Under “My Profile,” turn on the AutoPay feature. Enter your preferred card or bank account to schedule recurring payments.
You’ll avoid late fees and service interruptions with automated payments. Update your payment method anytime under your profile.
Go Paperless with eBills
Say goodbye to paper bills and envelopes piling up. Through the online portal, you can opt-in to receive electronic billing statements instead.
Under “My Profile,” click on “Paperless Billing” to enroll. Your monthly statements will be sent to your registered email address moving forward.
Access 18 months of previous eBills anytime by logging into your online account. Reduce clutter while staying organized.
Review Billing History and Usage
Log in online to closely monitor your water usage and charges each month. Under “My Usage,” you can:
- View 18 months of past bills and account history
- Track monthly water consumption
- Set email/text usage alerts at defined thresholds
- Compare usage year-over-year
- Detect possible leaks indicated by spikes
Utilize the usage tools to understand your habits and identify issues early.
Update Account Information
Use the online portal to conveniently manage all aspects of your Rockdale County water account. Under “My Profile,” update:
- Email address and phone number
- Mailing address for bills and correspondence
- Bank accounts and credit cards on file
- Paperless billing preferences
- AutoPay settings
Keeping your account details current ensures accurate billing and communication.
Avoid Late Fees and Service Disruption
Water bills in Rockdale County are due 15 days after billing. A 10% late charge applies to past due balances.
Accounts more than 60 days past due may face water service interruption. Restore service by paying the past due amount in full, plus a $50 reconnect fee.
Pay on time via the online portal, enroll in AutoPay, and get email reminders to avoid penalties.
Payment Assistance Options
If struggling to pay your water bill, Rockdale County offers programs to help qualified low-income households:
- Payment arrangements – Establish an installment plan
- HEART Program – Offers bill credits for seniors and disabled
- LIHEAP – Federally-funded energy assistance grants
Contact Rockdale Water Resources at 770-278-7393 to discuss bill help. Disconnections can be prevented with proper payment assistance.
Closing or Transferring an Account
Notify Rockdale Water Resources at least 3 business days before your move by submitting a service request online or calling 770-278-7393. Provide your close out or transfer date and new address.
This ensures proper final billing and a smooth transition to the new account holder. Make sure any balance is paid prior to closing.
Customer Support and Contact Information
The Rockdale Water Resources team is available to assist customers:
- By phone at 770-278-7393 Monday to Friday 8am-5pm
- Email [email protected] for billing questions
- Start a live chat from your online account
Reach out for any billing or payment issues. The water department can explain charges, take payments, and more. Sign up online for easy account management.
Community Question: How to pay your water bill?
FAQ
What is the phone number for Rockdale County water bill?
Where does Rockdale County water come from?
Where is Rockdale water online bill pay?
Rockdale Water Online Bill Pay Rockdale Water Resources Customer Service Department and the Payment Drop Box is now located at 940 South Main St. NE, Conyers, GA 30012. The building is known as “Big Blue”. The Payment Drop Box is in the drive thru area to the far right.
How do I make a payment to Rockdale County water resources?
All electronic payments made by 5pm will be posted to your account next business day. you must come into the Customer Service office to make your payment. Pay your bills, set up automatic payments, and view your transaction history. Contact Rockdale County Water Resources at (770) 278-7400 for refund policies.
Where is the payment drop box at Rockdale water resources?
Rockdale Water Resources Customer Service Department and the Payment Drop Box is now located at 940 South Main St. NE, Conyers, GA 30012. The building is known as “Big Blue”. The Payment Drop Box is in the drive thru area to the far right. Please enter the drive thru from Main Street.
Does Rockdale County in Georgia offer water service?
Rockdale County in Georgia offers its water service through Rockdale Water Resources. If you’ve fallen behind on your , you can do so now with DoNotPay’s help. We’ll walk you through the payment methods the company offers, as well as provide steps to get it handled by us instead so you can save yourself the time and hassle.