How to Pay Your Rocky Mountain Power Electric Bill Online, by Phone, or In Person

Having reliable electricity to power your home or business is essential. Rocky Mountain Power provides electric service to customers throughout Utah, Wyoming and Idaho. Paying your power bill promptly each month ensures uninterrupted service. Rocky Mountain Power offers multiple payment options to fit different preferences and lifestyles. This comprehensive guide will outline the various methods to pay your Rocky Mountain Power electric bill provide billing and account management tips, and detail assistance programs if you are struggling financially.

Online Bill Pay

The easiest and most convenient way for customers to pay their Rocky Mountain Power electric bill is online through the website To pay online

• Go to www.rockymountainpower.net and select “Pay Bill”
• Login using your account number and password or set up an online profile
• Choose your payment amount and submit using a bank account, credit card or debit card

Online payments post instantly to your account. You can also view billing history, monitor usage, update account information and enroll in paperless billing.

Online payment options:

• Free eCheck from a bank account
• Credit/debit card – 2.5% fee applies
• Mobile app – Download the app and pay on your device

You can make one-time payments or set up recurring autopay each month for added convenience.

Pay by Phone

Call 1-888-221-7070 to pay your Rocky Mountain Power bill using the automated pay-by-phone system. Have your account number and payment details ready.

Accepted payment methods are bank account, credit card, or debit card. Credit and debit cards incur a 2.5% processing fee.

The phone payment system is available 24/7. You can opt to make one-time payments or set up recurring billing.

Pay by Mail

Mail a check or money order payable to Rocky Mountain Power along with your payment stub to:

Rocky Mountain Power
PO Box 25308
Salt Lake City, UT 84125-0308

Allow 5-7 business days for mailed payments to avoid late fees. Do not mail cash.

Pay In Person

Visit any Rocky Mountain Power office during regular business hours to pay your electric bill in person with cash, check, money order or credit/debit card. Locations can be found on their website.

You can also pay at authorized payment stations such as select grocery stores. Visit Rocky Mountain Power’s website to find authorized pay stations near you.

Payment Tips & Reminders

Follow these tips and reminders to pay your Rocky Mountain Power bill on time and avoid penalties:

• Pay your total account balance by the due date, not the disconnect date. Due dates vary.

• For mailed payments, allow 5-7 business days for processing before the due date.

• Clearly write your account number on mailed checks and include your payment stub.

• Late fees are 1% of your monthly bill balance.

• Notify Rocky Mountain Power if your billing address, email, or phone number changes.

• Check your account balance online prior to paying to prevent overpayment.

• Retain payment confirmations as records in case future issues arise.

• Set up account alerts to receive due date reminders, payment confirmations and outage notifications.

Paying on time prevents electric service interruptions and costly reconnect fees. Carefully review monthly statements and address any concerns immediately.

Payment Assistance Programs

If you are experiencing financial hardship and unable to pay your power bill, Rocky Mountain Power offers these assistance programs:

• Payment arrangements – Set up a personalized payment plan to pay your balance over time.

• Lend-a-Hand program – Contribute to help neighbors in need pay their electric bills.

• HEAT (Home Electric Lifeline Program) – Offers bill credits to qualifying low-income customers.

• Energy assistance programs – Federal, state, and local programs provide bill payment assistance.

Contact Rocky Mountain Power as soon as possible if you anticipate difficulty paying your bill so they can go over options to avoid service disruption. Qualified customers should maintain electric service.

Resolving Billing and Payment Issues

Rocky Mountain Power aims to provide accurate billing and responsive customer service. But occasional errors can occur. Here are tips for addressing problems:

• If a payment is not properly credited, contact customer service with your payment confirmation details so they can investigate.

• If you are wrongly charged late fees, call to have penalties reversed once your payment history is reviewed.

• If your autopay fails, update your payment method immediately to avoid service interruption.

• If your service is disconnected in error, contact Rocky Mountain Power to have power restored once payment is made.

• If your billing address changes, update your account profile so statements are sent to the correct location.

Rocky Mountain Power representatives are available by phone, email, and chat to swiftly resolve payment issues and restore service if needed. I appreciate their commitment to transparent billing practices and keeping electricity affordable.

Powering Communities Responsibly

Rocky Mountain Power provides the essential electric service that powers our regional economy and enables modern living across three states. By offering convenient payment options, flexible billing plans, usage monitoring tools, and financial assistance programs, Rocky Mountain Power ensures community members of all means can access reliable electricity. As energy innovation progresses, I’m glad to have an electric utility that balances affordability, renewable energy, grid resilience and exceptional customer service. Rocky Mountain Power lights the way towards a brighter energy future.