Living in Round Rock, Texas means having access to high-quality utility services like water, sewer, garbage collection and more from the city. As a Round Rock resident, it’s important to understand when and how to pay your utility bill to avoid any service interruptions. This comprehensive guide will overview payment options, due dates, fees and provide tips for managing your Round Rock utility bill.
Round Rock Utility Bill Services
Typical Round Rock utility bills include charges for:
- Water supply and wastewater treatment
- Garbage and recycling collection
- Stormwater drainage
The city directly provides these utility services to Round Rock residents and bills customers monthly, Electric and gas utilities are handled separately by companies like Oncor and Atmos Energy,
Round Rock Utility Billing Cycles
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The city divides utility billing into 4 zones based on location.
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Your specific utility bill due date depends on your assigned zone.
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Bills are sent out every month and are due on the 3rd, 10th, 17th, or 24th.
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You cannot change your utility billing zone or due date.
Ways to Pay Your Round Rock Utility Bill
Round Rock offers many convenient payment options:
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Online – Pay one-time or enroll in autopay at the online portal.
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Phone – Call 1-855-894-2392 to pay by phone with your account information.
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Mobile App – Download the MyAccount app to pay on your device.
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In person – Pay at City Hall from 8am – 5pm Monday through Friday.
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Drop box – Use the 24/7 drop box along Bagdad Avenue.
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Mail – Send checks or money orders to Utility Billing, 221 E. Main Street.
Tips for Paying Your Bill on Time
To avoid late fees and service interruptions, remember:
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Mark your assigned due date on your calendar. Set bill reminders.
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Enroll in autopay to have payments processed automatically.
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Pay a few days early to account for processing time.
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Update your contact information to receive bill notifications.
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Review bills promptly and address any errors immediately.
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Contact customer service with any payment issues or questions.
Round Rock Utility Billing Fees
Be aware of these common fees:
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Late Payment Fee – $10 fee if not paid by due date.
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Disconnect Fee – $30 fee to disconnect service for nonpayment.
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Reconnect Fee – $30 fee to restore service after disconnect.
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Returned Check Fee – $25 for any returned checks.
Avoid fees by paying on time, enrolling in autopay, and ensuring funds are available by your due date.
Setting Up Autopay for Your Utility Bill
Enrolling in autopay is a convenient option to pay your bill automatically each month.
To enroll in autopay:
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Register your account at the online payment portal.
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Select the “Auto Pay” option and choose a payment method.
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Pick the desired date for payments to process monthly.
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Review and submit the autopay enrollment form.
Once enrolled, your bill will be paid automatically each month on the selected date. Monitor your activity occasionally to ensure payments are being made. Contact customer service to cancel or change your autopay settings.
Accessing Your Round Rock Utility Usage
You can view detailed utility usage information through the city’s online portal. See how much water you consume and monitor for spikes.
To access utility usage information:
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Log into your account at the online portal.
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Select “My Usage” to view consumption graphs and trends.
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Analyze your usage over daily, weekly or monthly intervals.
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Set up leak alerts or usage threshold notifications.
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Compare current usage against previous cycles.
Monitoring your consumption can help detect leaks, understand usage patterns and conserve water. Contact the city with any questions about your usage.
Getting Billing Assistance
If you are struggling to keep up with utility bills, Round Rock offers assistance programs:
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Payment arrangements – Set up a payment plan for your balance.
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Bill discount program – Provides a 30% discount for qualified low-income residents.
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One-time emergency assistance – Limited help is available for financial hardships.
Contact the utility billing office to learn about eligibility and apply for any assistance programs that you may qualify for.
Paying your Round Rock utility bill on time is easy with automatic payments, mobile access and account management through the online portal. Review your assigned due date, payment options and account access to avoid any service disruptions.
Service Applications and Forms
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location. Therefore, customers cannot change their due date. Utility bills are mailed once per month and are due as follows:
Results will help determine to which service area your address belongs.Disclaimer: These are general reference boundaries for your convenience. Contact your utility billing entity if you have questions about who provides your water services.
- Online Payment – You can make a one-time payment or set up auto-pay here.
- Phone – Call the toll-free number at 1-855-894-2392. Select “#” after your CID number and Account number, i.e., XXXXXX# XXXXXX#.
- Online Banking
- 24-Hour Deposit Box – Located along Bagdad Avenue at City Hall, 221 E. Main Street. Check or money orders only.
- Lobby or Walk-in – Located at City Hall, 221 E. Main Street, from 8:00 a.m. to 5:00 p.m. Monday through Friday.
- Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664.
How to Register and Enroll in AutoPay at roundrocktexas.gov/paymybill
FAQ
What is the phone number for Round Rock utility billing?
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Service
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Phone Number
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Water Treatment Plant Main Number
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512-218-5582
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Department: Utility Billing
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Utility Billing Main Number
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512-218-5460
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Utility Connect/Disconnect
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512-218-5460
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How much is the average water bill in Round Rock, Texas?
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Meter Size
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Water
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Wastewater
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6″
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$1,046.86
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$615.27
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8″
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$1,829.77
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$1,073.67
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10″
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$2,873.67
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$1,684.85
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12″
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$3,526.11
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$2,066.84
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