Paying your water bill to the city of Royse City is now easier than ever thanks to the online payment options available. As a Royse City resident keeping your utility payments up to date is important to maintain uninterrupted service. But making payments shouldn’t have to be a hassle. Royse City offers multiple convenient ways for customers to pay their water bills either online through the mobile app, by phone, mail or in person.
Online Payment Portal
The easiest way for most customers to pay their Royse City water bill is through the online payment portal You can access it at paymentsroysecity.com. This is where you can register for an account to manage and pay your water bill online.
To get started, click on the “Online Account Login” link on the payment portal homepage. You will need to provide your account number and 4-digit PIN. These can be found printed on the upper right corner of your paper bill.
After logging in for the first time, you will be prompted to register your account which only takes a few minutes. Provide your contact information, verify account details and create a password. Once registered, you can log into your account anytime to view your water bill and make a payment.
Within the online portal, you have three options for paying your Royse City water bill:
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Pay Now – Make a one-time payment for the full or partial amount due. You can pay by credit card, debit card or e-check.
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Schedule Payment – Schedule a payment for a future date when it’s more convenient for you.
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Auto Pay – Setup recurring automatic payments so your bill gets paid on time each month.
The online payment portal offers a fast, secure way to pay your water bill to the city of Royse City from your computer or mobile device.
Mobile App
For added convenience, Royse City offers a mobile app called Utility Buddy. You can download it for free from the App Store or Google Play. The app allows you to pay your water bill, view account history and manage payments on-the-go after registering.
Key features of the Utility Buddy mobile app include:
- One-time payments
- Scheduled payments
- Auto pay setup
- Notifications for due dates
- Account balance and history
- Usage graphs
- Customer support contacts
Stay on top of your water bill no matter where you are with Utility Buddy!
Pay By Phone
If you prefer to pay your water bill over the phone, Royse City offers an automated phone payment system at 972-524-4818. First time callers will need to register their account. On future calls, you simply enter your account number and PIN to make a payment in minutes.
Mail-In Payment
For customers who want to pay their bill through the mail, payments should be sent to:
City of Royse City
P.O. Box 638
Royse City, TX 75189
Please make checks or money orders payable to the City of Royse City and include your account number on the memo line. Allow 5-7 business days for delivery to ensure your payment reaches the city by the due date.
Pay In-Person
You can also pay your water bill in-person at Royse City City Hall located at:
305 N. Arch St.
Royse City, TX 75189
Cash, checks, money orders or credit/debit cards are accepted. City Hall is open Monday-Friday 8:00am-5:00pm for walk-in payments.
Payment Due Dates
Water bills from the city of Royse City are due by the 15th of each month to avoid penalties and service disruption. Accounts not paid by the 15th will incur a 10% late fee. If a past due balance remains after the due date, water service may be disconnected to the property.
Avoid late fees and service interruptions by paying your water bill on time each month. With the variety of payment options offered by the city, on-time payment is quick and convenient.
Setting Up Automatic Payments
The easiest way to avoid forgetting a payment and risking late fees is to enroll in auto pay through the online portal or mobile app. This automatically pays your water bill through your desired payment method each month on the due date.
To get started, simply log into your account and click on Auto Pay. Select the account you want to enroll, choose a payment method and confirm your enrollment. Going forward, your bill will be paid automatically each billing cycle so you never miss a payment!
Account Management Tips
Take advantage of the features available through your online account portal:
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Update your contact information if you move.
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Set up paperless billing to save resources.
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View payment history and balance details.
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Monitor your household water usage.
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Receive email notifications about your account.
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Submit meter readings if you notice possible errors.
Manage all aspects of your water account conveniently through the Royse City online portal or mobile app.
Royse City Customer Service
If you have any questions about your water bill, service, payments or account, the friendly and knowledgeable staff at Royse City’s Utility Department are here to help!
Contact them at:
- Phone: 972-636-2250
- Email: [email protected]
- Office Hours: Monday-Friday 8am-5pm
Reach out for assistance creating your online account, understanding your bill, discussing payment arrangements if needed, reporting service issues and any other needs.
Benefits of Paying Online
Paying your water bill through the City of Royse City’s online payment options provides many benefits including:
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Convenience – Pay anytime, anywhere in just minutes!
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Efficiency – Fast online payments save time and hassle.
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Control – Manage payments, view history, set up auto pay.
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Security – Payment portal uses encryption to protect your data.
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Accessibility – Use any internet-connected device to log in and pay.
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Savings – Avoid late fees by setting up auto pay.
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Paperless – Go green with digital statements.
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Notifications – Get reminders via email or text when your bill is ready.
As you can see, the online payment options offered by Royse City make managing and paying your water bill easier than ever. Avoid the hassle of mailing checks or visiting City Hall by paying online!
New Service Set Up for H2O, Sewer & Trash Service
Complete the following:
- Fill out the utility application in its entirety. Application is located on the city website at roysecity.com from the Utility Forms page.
- Provide a copy of your Government-issued ID.
- Provide at least one of the following documents for proof of residency or occupancy: Copy of signed lease agreement, signed contract, signed closing disclosure, or notarized deed.
- A security deposit of $100.00 per account for residential and $175.00 for a commercial is required per city ordinance. If you are transferring service the security deposit will transfer to the new account. Returning residents with a delinquent balance from a previous account must pay the balance and the security deposit for a new activation.
- Business accounts must provide a copy of the TAX ID certificate or the SS-4 letter assigning the company the EIN#. We do not accept the W-9 form.
Email all required documents to or fax 972-635-2319.
Once all documents have been received and processed you will be contacted with instructions on how to pay the security deposit and inspection fee if applicable.
For any further assistance contact us at 972-636-2250, select zero at the recording.
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Utility / Water Department
Email the Utility/Water Department Physical Address 305 N Arch Street Royse City, TX 75189 305 N Arch Street Royse City TX 75189 Directions Mailing Address P.O. Box 638 Royse City, TX 75189 Phone: 972-524-4700 Fax: 972-635-2319 Emergency Phone: 214-794-2888
Hours
Monday through Friday 8 am to 5 pm Directory
Important Announcement From the Utility Department
February 28, 2023 – City Council heard the results of a periodic rate study from consultant, Willdan Financial Services. Of note, the Royse City utility rates remain comparable to those in many surrounding areas. Adjustments are necessary to address increases from the water supplier, North Texas Municipal Water District and increased costs associated with wastewater treatment. The average residential user will pay $3.35 more per month for utility services and $1.34 more per month for garbage services in 2023. Rate adjustment details, including commercial rate changes, can be found here. New rates will be reflected on monthly utility bills beginning January 1st. For questions, please contact the Utility Customer Service office at 972-636-2250 or utilities@roysecity,com.
All debit and credit card processing fees for utility payments paid online have been temporarily waived. The fee still applies to payments made in the office. For further assistance contact the utility department at 972-636-2250.
Customer service provides the following services for the residents of Royse city:
- Answers questions/concerns in regards to sanitation services. Inside city limits only
- Opening and closing water utility accounts. Changing account information
- Pet registration
- Provides meter reading, billing, and collection services for water utilities
- Reserving city facilities
- Scheduling of residential home occupancy inspections.
- Set up an automatic bank draft
- Take utility payments for water accounts
Prepares work orders for public works for the following areas:
- Broken meter box
- Fire hydrant meter hookups for commercial use
- Line locates
- Pothole, residential streets
- Pressure test
- Re-reads
- Right-of-way permits
- Sewer back up
- Sign maintenance
- Street maintenance
Utility payments can be made:
- In-person at 305 N Arch Street inside City Hall
- Mailed to PO Box 638, Royse City, TX. 75189
- Placed in the night drop box located across the street from City Hall underneath the light pole.
- For your convenience online bill pay is available by clicking HERE. You will need your account number and pin number located on the front of your bill. Be aware a 3.5% processing fee is charged for debit/credit card transactions. Fee applies to all card transactions, online or paid in the office.
- Set up automatic bank draft in the Utility Department
We accept cash, check, VISA, MC, Discover, Money orders, or cashier checks.
All bills are due by 5:00 pm on the 15th.