How to Pay Your Santa Fe Water Bill Online

Paying your water bill is an essential part of being a responsible homeowner or renter in Santa Fe. While you can’t control how much water you use you can control paying your water bill on time each month. Read on to learn everything you need to know about paying your Santa Fe water bill online.

Overview of Santa Fe Water Utilities

The City of Santa Fe provides water service to residents and businesses within city limits. The Public Utilities Department oversees water service including billing and payment.

Within Public Utilities, the Utility Billing Division handles customer service, billing, payments, and collections. They are committed to providing quality service and timely billing for water and other utilities like sewer, trash, and stormwater.

Signing Up for an Online Account

The easiest way to pay your Santa Fe water bill is through an online account Signing up is free and simple Just go to the City of Santa Fe website and look for the “Pay My Bill Online” link,

You’ll need to provide your account number, name, and email address. Your account number can be found on your printed utility bill. Make sure to have a copy handy when you sign up.

Once your account is created, you’ll receive a temporary password by email. Use this password to log in for the first time. You can then change it to something more memorable.

Benefits of Paying Online

Paying your Santa Fe water bill online has many advantages:

• It’s fast and easy – Instead of writing and mailing a check, you can pay in just a few clicks.

• Access account history – See your balance and view past bills all in one place.

• Schedule payments – Set up recurring payments to avoid late fees.

• Paperless billing – Opt out of mailed paper bills to save paper.

• Payment receipts – Get emailed receipts for your records.

Payment Options

The online payment system provides multiple ways to pay your water bill:

• Credit/debit card – All major cards accepted with no fee.

• Electronic check – Use your checking account and routing number.

• Direct debit – Automatically pay from your bank account each month. Ensures your bill is never late!

• In person – Cash and check payments accepted at the Utility Billing office.

Getting Your Account Number

You’ll need your Santa Fe water account number to register for online payments. Here’s how to find it:

• Look in the upper right corner of your printed utility bill.

• Call 505-955-4333 and speak to a customer service agent.

• Email [email protected].

• Visit the Utility Billing office at 801 W San Mateo Rd.

Make sure to have your account number handy before you start signing up to pay online.

Setting Up Recurring Payments

For maximum convenience, you can enroll in auto-pay through the online system. This automatically pays your water bill from your preferred payment method each month.

To enroll:

1. Log into your online account
2. Click on “My Profile”
3. Select “AutoPay Enrollment”
4. Enter your payment info
5. Check the box to authorize recurring payments

You’ll never miss a payment again! The funds are deducted from your account on the bill’s due date each month.

Other Ways to Pay

If you prefer not to pay online, the City does accept payments in other forms:

• By mail – Detach payment stub from bill and mail with check to PO Box 909, Santa Fe, NM 87504. Allow 5 business days for delivery.

• In person – Bring cash, check, or card to the Utility Billing office at 801 W San Mateo Rd.

• By phone – Call 505-955-6949 to pay by credit/debit card over the phone (convenience fees apply).

• Drop box – Place check or money order in locked drop box at 801 W San Mateo Rd parking lot.

Paying online is definitely the quickest and easiest option, but these alternatives work if you need them.

Late Payments and Past Due Bills

Santa Fe water bills are due upon receipt each month. If you fail to pay on time, there are couple consequences:

• A 10% late fee is applied to the overdue balance.

• Accounts 30 days past due receive shut off notification.

• Service is disconnected if the bill is 60+ days late.

A $30 fee to restore service is then charged. As you can see, staying current on payments is critical to avoid penalties.

If you do fall behind, contact the Utility Billing office immediately to set up a payment plan. Communicating with them can prevent shut offs.

Having Trouble Paying Your Bill?

If you’re struggling to pay your Santa Fe water bill, here are some options that may help:

• Payment plan – Contact Utility Billing to arrange smaller payments over time.

• Leak adjustment – You may qualify for a 1-time reduction if you had a leak.

• Low-income credit – Provides discount based on income verification.

• Temporary disability – Offers billing delay if you have short-term hardship.

• Seasonal vacancy – Have service turned off if vacant in winter.

Don’t hesitate to call 505-955-4333 if you need assistance paying your bill. The Utility Billing team will be happy to explain these programs.

Monitoring Your Usage

Wondering if your household is using more water than normal? The online account system makes it easy to monitor daily water consumption.

Log in and navigate to the usage tab to view hourly and daily water usage graphs. You can compare your current usage to the same month last year.

This allows you to detect leaks and identify times when large amounts of water are being used. You can then take steps to reduce waste and lower your monthly bills.

Making the Most of Your Online Account

Creating an online account provides you with a powerful self-service tool. Be sure to take advantage of these other convenient features:

• Update account information like phone number and email
• View bill copies from prior months
• Sign up for paperless e-bills
• Make a payment on another account (like trash bill)
• Submit meter readings if you didn’t get an actual read
• Contact customer service with questions

Your online account puts account management at your fingertips 24/7. Avoid bills piling up and late fees by paying your Santa Fe water bill online each month. It only takes a minute to log in and pay your bill!