How to Pay Your Bill with Satilla Rural Electric Cooperative: A Step-by-Step Guide

Living in rural Southeast Georgia means getting your electricity from Satilla Rural Electric Membership Corporation. As a customer-owned co-op, Satilla REMC strives to provide affordable and reliable electric service to homes and businesses in their service area. Paying your monthly electric bill is essential to keep your account in good standing. This comprehensive guide covers everything you need to know about paying your Satilla REMC electricity bill conveniently and on time.

Overview of Satilla REMC

Satilla REMC is a not-for-profit, customer-owned electric cooperative providing service to over 20,000 homes and businesses across 9 counties in Georgia. Key facts about Satilla REMC include:

• Founded in 1937 to bring electricity to rural communities

• Headquartered in Alma, GA with local offices in Douglas, Hazlehurst and Jesup.

• Invests revenue back into improving the electric system.

• Locally governed by a Board of Directors elected by members.

• Offers payment plans prepaid metering, and payment options.

Understanding Your Electric Bill

Satilla REMC electric bills contain detailed information including:

• Account number, name, and service address

• Meter reading dates, usage in kWh

• Itemized current charges for electricity, fees, taxes

• Account balance and amount due

• Billing period and due date

• Usage history graph

• Messages about new rates, programs, or account alerts

Bills are typically generated around the 10th of the month, with payment due by the 1st of the next month.

Ways to Pay Your Satilla REMC Electric Bill

Satilla REMC offers several payment options to choose from:

Online

The most convenient way for many members is to pay online through SmartHub. You can use a credit/debit card or electronic check for one-time or recurring payments.

Phone Payment

Call the automated phone payment line at 1-833-890-6258 anytime to pay your bill using a bank account or card.

Mail

Send a check or money order payable to Satilla REMC to:

Satilla REMC
P.O. Box 31
Alma, GA 31510

Include your payment stub or account number. Allow 5-7 days for mail delivery.

In Person

Visit any Satilla REMC office during business hours to pay with cash, check, or credit/debit card.

Drop Box

Each office has a secure payment drop box where you can leave a check or money order after hours.

Automatic Bank Draft

Authorize Satilla REMC to automatically debit your bank account each month on the due date. Sign up online or by contacting Member Services.

Prepaid Metering

With prepaid metering, you add money to your account in advance instead of getting a monthly bill. Contact Satilla REMC to have a prepaid meter installed.

Budget Billing

For predictable payments, enroll in Budget Billing which averages out your costs over the year. Your monthly budget amount may be adjusted periodically to match actual usage.

Avoiding Late Fees and Disconnection

To avoid extra fees and potential service interruption:

• Pay your bill in full by the due date on the 1st of each month.

• Look for any Past Due or Disconnect notices and pay those balances immediately.

• Contact Member Services before the due date if you need a payment arrangement or extension.

• Enroll in autopay or reminders to prevent late payments.

• Update your contact info so you receive shutoff notices via email, text, and phone.

Managing Your Satilla REMC Account Online

Satilla REMC’s online portal SmartHub makes managing your electric account easy:

• Pay bills immediately with cards or electronic checks.

• View detailed usage history and billing statements.

• Set up automatic payments to avoid late fees.

• Receive notifications about outages, payments, and due date reminders.

• Monitor daily electric use and track trends over time.

• Update mailing address, phone number, and other account info.

Access SmartHub on Satilla REMC’s website or using the mobile app. First-time users will need their account number and an invoice to register online.

My Experience Paying Satilla REMC Bills

As a Satilla REMC customer for over 5 years, I’ve found paying my electric bills to be quick and simple:

• The SmartHub app lets me check my balance from anywhere and pay in seconds.

• Autopay gives me peace of mind that my payment is always on time.

• I appreciate the payment reminders Satilla sends by text a few days before my bill is due.

• When I’ve had billing questions, Satilla’s member services reps are friendly and helpful.

• Overall, Satilla offers convenient options that make paying bills on time effortless for me.

Key Takeaways for Paying Your Satilla REMC Electric Bill

• Review monthly bills carefully and pay the total by the due date on the 1st.

• Use one of the many payment options – online, phone, mail, in person, or drop box.

• Enroll in autopay or budget billing for easier bill management.

• Sign up for account notifications to avoid late fees.

• Contact Member Services if you need help paying your bill.

• Set up SmartHub access to monitor usage and pay online 24/7.

• Communicate any billing issues promptly to avoid disconnection.

Paying your electric bill doesn’t have to be a hassle with Satilla REMC’s convenient payment programs and options. Follow this guide to streamline the process each month.