Paying your medical bills can be confusing, but Scott and White Health offers several easy ways to view and pay your bill online, by phone, mail or in person. In this comprehensive guide, I’ll walk through the various Scott and White billing options, share tips for understanding your statement, and explain how to get financial assistance if needed.
Overview of Scott and White Health
Scott and White Health is a large healthcare network with dozens of hospitals clinics and health facilities across Texas. They provide a full range of services including primary care cancer treatment, surgery, imaging, rehabilitation and more.
If you’ve received care from Scott and White, you’ll get a bill summarizing the services provided the charges what your insurance covered if applicable, and the remaining amount you owe. Scott and White aims to make billing as simple as possible with online accounts, clear statements and billing support.
Checking Your Bill Online
The easiest way to view manage and pay your Scott and White bill is through the MyBSWHealth online portal. You can either log in to your account or pay as a guest without logging in. Here are the steps
- Go to www.bswhealth.com and click on “Pay Your Bill”
- If you already have an account, sign in to MyBSWHealth
- If you don’t have an account, select “Pay a Bill as a Guest”
- Enter your account number and other requested info to view your bill
- Select “Make a Payment” to pay the full or partial amount owed
With a MyBSWHealth account, you can also view billing statements, set up payment plans, manage payment methods and enroll in paperless billing.
Paying Your Bill by Phone
To pay by phone, you can use Scott and White’s automated payment system or speak to a billing representative:
- Call 1-800-994-0371 for Central Texas locations
- Call 1-800-725-0024 for North Texas locations
- Follow the prompts to make an automated payment using your credit, debit or bank account
- Or stay on the line to speak with a representative Monday-Friday 8am-5pm
The automated system is available 24/7 but phone payments with a live agent are only available weekdays until 5pm.
Paying Your Bill by Mail
If you prefer to pay by check or money order, follow these steps:
- Detach the payment slip from your paper billing statement
- Write your Scott and White account number on the check or money order
- Mail the payment and slip to the address shown on your statement
- Allow 5-7 business days for the mailed payment to process
It takes longer to mail your payment than to make one over the phone or online, but it will be applied correctly.
Paying In Person
If you got care from Scott and White, you can also pay your bill there.
- Bring your billing statement or know your account number
- Go to the registration desk or cashier’s office when open
- Pay with cash, check, credit/debit card or money order
- Get a receipt as proof of payment
In-person payment lets you pay onsite and get a receipt immediately. However, healthcare facilities may have limited business hours for accepting payments.
Understanding Your Scott and White Statement
Your statement summarizes the care you received, the associated charges, any insurance adjustments, and the amount you owe. Key sections include:
Patient Information: Confirm your name, account number, dates of service and location.
Summary: Lists the total charges, insurance payments/adjustments if applicable, and the balance due.
Claim Details: Breaks down each service/claim, the charge, insurance coverage, and the portion you owe.
Messages: Notes about your coverage, account, or payment options.
If you see any discrepancies or have questions, contact Scott and White billing services for clarification before paying.
Setting Up a Payment Plan
If you can’t pay your full balance due, Scott and White offers interest-free payment plans. You’ll make fixed monthly payments until the balance is paid off. To set up a payment plan:
- Log into your MyBSWHealth account and select “Payment Plan”
- Call billing services at 1-800-994-0371 and request a payment plan
- Visit a financial counselor at your Scott and White facility
Payment plans allow you to pay your bill over time without accruing additional fees or interest charges.
Getting Financial Assistance
Scott and White has financial assistance programs available if you meet certain income criteria. They offer:
- Discounts on hospital services based on income and family size
- Payment plans with no interest
- Options to have debt waived for extreme hardships
To find out if you qualify and apply, contact a financial counselor or submit an application online. You’ll need to provide income verification and other documentation.
Avoiding Billing Surprises
To avoid unwelcome surprises on your Scott and White bills:
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Check if providers are in-network: Out-of-network care often costs more due to less insurance coverage. Verify your providers are part of your health plan’s network.
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Ask about costs beforehand: Do your research to understand service costs at Scott and White facilities before receiving non-emergency care.
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Review bills promptly: Check statements for errors right away before paying. Report discrepancies immediately.
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Provide insurance info upfront: Give your health plan details at registration so claims get filed correctly the first time.
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Save receipts: Keep paper or digital copies of bills paid as proof of payment.
Key Takeaways
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Scott and White offers online, phone, mail and in-person payment options for flexibility.
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Online through MyBSWHealth is the fastest and most convenient payment method.
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Check statements closely before paying to spot any potential billing mistakes.
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Payment plans and financial assistance are available for those who qualify.
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Pay attention to insurance coverage and service costs to avoid surprise bills.
Understanding Scott and White billing and payment processes helps ensure your medical expenses get paid correctly and affordably. With multiple payment choices and support programs, managing your healthcare bills can be smooth and straightforward.
Pay Over the Phone
With your checking, savings or credit card account, you can initiate a payment over the phone.
- What youll need to have ready:
- • Your nine-digit member account number, which is printed on both your ID card and at the top right of your most recent billing statement.
- • Your bank account and routing number, or your credit card, because you will be prompted to enter the payment details.
- Make the call:
- ‣ Individual/Family HMO and BSW SeniorCare Advantage HMO plan members call: 1-844-722-6251
- ‣ Individual/Family EPO and BSW SeniorCare Advantage PPO plan members call: 1-844-722-6252
Enter Title
Employers: If you are an employer and need to make a group payment, please log into the employer portal.
Individual Members*: If you already have an account, log in to the member portal, select “Make a Payment,” and follow the steps. You will need to create an account if you dont have one already. Please note that if you recently sent in your enrollment application, you may not be able to create a member portal account yet. Sometimes it takes a few days for your enrollment to process before the member portal recognizes you as a member of SWHP. If you recently enrolled and are unable to register in the portal, wait a couple of days and try again. If you are an established member and are unable to register, get help here, or call Customer Service at 1-800-321-7947.
* Including members of Individual/Family Plans and Medicare Plans.
Pay your premium by mail with a personal check, cashiers check or money order.
- • Make the check/money order payable to Scott and White Health Plan.
- • Include your member ID on your payment.
- • Include the payment coupon that was attached to your bill.
- • Send your payment at least 5 business days before the due date to ensure timely posting.
- • Mail your payment to the address on your bill.
- ‣ HMO Individual/Family Plan members send payments to:
- Scott and White Health Plan
- P.O. Box 847473
- Dallas, TX 75284-7473
- ‣ Marketplace Individual/Family Plan members send payments to:
- Scott and White Health Plan
- P.O. Box 843205
- Dallas, TX 75284-3205
- ‣ EPO Individual/Family Plan members send payments to:
- Insurance Company of Scott and White
- P.O. Box 846035
- Dallas, TX 75284-6035
- ‣ BSW SeniorCare Advantage HMO members send payments to:
- Scott and White Health Plan
- P.O. Box 847473
- Dallas, TX 75284-7473
- ‣ BSW SeniorCare Advantage PPO members send payments to:
- Scott and White Health Plan
- P.O. Box 846035
- Dallas, TX 75284-6035
- ‣ HMO Individual/Family Plan members send payments to:
Peggy Scott Adams – Bill (OfficialVideo)
FAQ
Does Baylor Scott and White send you to collections?
How do I get my medical records from Baylor?
How many employees does Scott and White have?
How do I pay my Scott & White Health Plan bill?
• Make the check/money order payable to Scott and White Health Plan. • Include your member ID on your payment. • Include the payment coupon that was attached to your bill. • Send your payment at least 5 business days before the due date to ensure timely posting. • Mail your payment to the address on your bill.
How do I pay my bill at Baylor Scott & White?
You can pay your bill online, by phone, mail or in person at the Baylor Scott & White facility where you received your services. We offer a variety of financial assistance options to our patients who are uninsured or underinsured. Billing and insurance words and phrases may be confusing to understand for those outside of the medical community.
Does Baylor Scott & White offer interest free payment plans?
Baylor Scott & White also offers the option to set up extended, interest free payment plans if you can’t pay your bills all at once. View our guide to understand your Baylor Scott & White billing statement. There are four convenient ways to pay your bill. Learn more about the available options below:
How do I access Baylor Scott & White Health Plan information?
Access an automated menu to view recent claims, plan benefits and plan details. Or connect to a live Customer Service Agent to help answer any additional questions. Log into your Member Portal and navigate to the Insurance & Bill Pay tab on the left side menu. Select Baylor Scott & White Health Plan/Insurance Company.