Having reliable electric service is vital for every home and business. To keep the lights on and avoid disruptions, customers must pay their electric bills on time each month. For residents of Scottsboro, Alabama, the Scottsboro Electric Power Board (SEPB) provides efficient electric service. Fortunately, SEPB offers easy online bill payment options to make paying your bill quick and convenient.
This article will explain the benefits of paying online through SEPB and walk through the step-by-step process to pay your electric bill through their website or mobile app, We’ll also cover other payment methods SEPB offers and how to get help if you struggle to pay Read on to learn how to efficiently manage your electric account and payments!
Overview of Scottsboro Electric Power Board
SEPB is a municipal utility that provides electric power to the city of Scottsboro and surrounding areas in northeast Alabama. As a community-owned utility, their mission focuses on delivering reliable electricity at the lowest possible rates to benefit local residents and spur economic growth.
SEPB serves over 4,500 residential and business accounts across their distribution network. They generate some of their own power supply but also purchase wholesale power. Utility staff handles everything from power lines and billing to customer service.
Why Pay Your Electric Bill Online?
Paying your SEPB electric bill online provides these advantages
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Convenience – Pay anytime 24/7 via computer, phone or mobile device.
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Speed – Securely pay in minutes with just a few clicks.
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Organization – Store payment info and view billing history.
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AutoPay – Setup recurring payments to be drafted from your account.
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Rewards – Earn bill credits with consistent on-time payments.
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Eco-Friendly – Go paperless by reducing mailed checks and bills.
So paying online is the fastest, greenest and smartest way for SEPB customers to take care of their electric bill!
How to Pay Your SEPB Electric Bill Online
Ready to pay online? Just follow these simple steps:
Through the SEPB Website
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Go to www.sepb.net or www.scottsboropower.net
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Click on “Pay Bill” in the top menu.
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Select “Pay Bill Online” from the dropdown menu.
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Click the payment button to be redirected to the secure payment portal.
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Enter your SEPB account number and name.
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Select a payment amount and complete card or bank details.
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Review payment info and click “Pay” to process it.
Through the SEPB Mobile App
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Download the SEPB app for your iOS or Android device.
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Register your account in the app with your account number.
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Tap the Pay Bill button and enter your payment info.
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Review the payment details and complete the transaction.
That’s it! Whether on desktop or mobile, paying online is fast and easy.
Other Ways to Pay Your SEPB Electric Bill
In addition to convenient online payments, SEPB offers these other payment options:
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Automatic bank draft – Forms available to signup for monthly auto-payment from your checking account.
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By phone – Call 1-844-360-0195 anytime to pay over the phone using your account number.
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In person – Pay with cash, check or money order at the SEPB office during business hours.
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FlexPay – Prepaid metering program to pay-as-you-go and maintain a credit balance.
So online bill pay provides the most flexibility, but customers can choose the option that best fits their needs!
Getting Payment Assistance for High Electric Bills
For some customers, affording their monthly electric bill can be challenging, especially during extreme weather. If you’re struggling to keep up with electric payments, SEPB offers programs to help including:
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Payment arrangements to spread costs over several months
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Waiving late fees or security deposits for qualifying hardship cases
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Low Income Home Energy Assistance Program (LIHEAP) for bill credits
Contact SEPB to learn about bill assistance options if you cannot pay in full. Keeping your lights on is their priority!
Excellent Customer Service Backing SEPB’s Convenient Online Bill Pay
SEPB strives to make paying your electric bill quick and easy through their modern online payment system. Their knowledgeable team provides personalized support if any questions or issues arise:
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Call 256-574-2680 during business hours for billing questions or help.
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Email them for prompt email assistance.
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Live chat coming soon for instant communication.
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Visit their office in Scottsboro for in-person help.
So pay online with confidence knowing friendly experts are ready to help!
Paying Your Electric Bill Just Got A Whole Lot Easier
Customer Portal or Mobile App
Securely pay your bill online with our new customer portal or mobile app. Convenient and easy to use, you can monitor your utility usage and manage your account options. Click the buttons below to get started.
Many SEPB customers are taking advantage of the money-saving, time-saving benefits of our bank draft service. You will never experience late charges, having to wait in line or postage worries. Enrolling in the program is simple. It costs nothing to participate. Sign up and your monthly SEPB bill will automatically be paid from your checking account. Download the form or call our office for more details.
*A convenience fee will be charged for using this payment method. You will need your 12-digit SEPB account number.
* Only Available for Flex Pay Customers