A Complete Guide to Paying Your SDG&E Bill Online

Paying your utility bill should be quick and easy. San Diego Gas and Electric (SDG&E) offers multiple convenient options for customers to pay their electric and gas bills online, over the phone, by mail or in person

In this comprehensive guide, we’ll explain the various ways to pay your SDG&E bill, from setting up autopay to making one-time payments via the mobile app

Online Account Services

The easiest way to manage payments is by setting up an online account with SDG&E. This gives you access to:

• My Account website
• SDG&E mobile app

With an online account, you can:

• Check your current balance
• View billing history
• Make payments
• Set up autopay
• Go paperless
• Monitor energy usage
• Report outages

Creating an Online Account

Signing up is quick and easy:

1. Go to sdge.com/myaccount

2. Click “New User”

3. Enter your account number and name

4. Create username and password

Once registered, you can log in anytime to manage payments, track energy use and more.

SDG&E Mobile App

The SDG&E mobile app allows you to securely access your account from your smartphone or tablet. You can download the app for free from the App Store or Google Play.

The mobile app makes it easy to pay bills, set up autopay, view usage and outage information. It’s optimized for on-the-go account management.

Payment Options

With an online account, SDG&E offers three convenient ways to pay your bill:

One-Time Payment

You can make individual payments through My Account or the mobile app. Just log in, go to the Payments tab, and enter your payment amount and details.

One-time payments can be made by:

• Debit or credit card
• Electronic check

Cards are subject to a 2.95% convenience fee. E-checks from a bank account are free.

Autopay

For hassle-free payments, enroll in Autopay. This automatically deducts your balance each month from a payment method you select.

To set up Autopay:

1. Go to “My Profile”
2. Click on “AutoPay”
3. Enter your payment information

Now your bill will be paid automatically each month. Just make sure your payment method has available funds on the due date.

Text Pay

With Text Pay, you can pay your SDG&E bill through text message. After a one-time enrollment, just text “PAY” to SDG&E anytime you want to make a payment.

Reply with your payment amount, and it will be securely processed. You’ll receive text confirmations when sent and received.

Paying Without an Online Account

Don’t want to create an online account? You can still pay your SDG&E bill through other methods.

Pay by Phone

Call 1-800-386-0067 to pay your SDG&E bill over the phone using a debit/credit card or electronic check. There is a $1.50 convenience fee per transaction.

Pay by Mail

To pay by mail, send a check or money order to:

SDG&E
P.O. Box 25111
Santa Ana, CA 92799-5111

Make sure to include your remittance stub to credit your account. Allow 5-7 days for delivery and processing.

Pay in Person

You can pay your bill in person at an authorized payment location or SDG&E branch office. Visit sdge.com/locations to find a payment center near you.

Tips for Paying Your SDG&E Bill

Follow these tips and best practices when paying your electric and gas bill:

• Pay early – Make payments 3-4 days before the due date to ensure on-time delivery.

• Enroll in paperless billing – Go paperless through My Account to receive due date reminders.

• Check account balance regularly – Log in to My Account to check your current balance. Don’t let it creep up.

• Set payment alerts – Get email/text notifications when your bill is ready and when a payment is processed.

• Review billing history – Check previous bills in My Account to detect abnormal usage.

• Update payment method – Change card expiration dates and bank account details before the next bill is due.

• Setup payment arrangements – If you need more time to pay, call SDG&E at 1-800-411-7343 to discuss arrangements.

Avoid Late Fees

SDG&E charges a 1.5% late fee on unpaid balances after the due date. To avoid late fees:

• Pay online or via autopay to prevent missed payments
• Mark your calendar with due dates
• Enroll in paperless billing for due date reminders
• Pay a few days early to account for processing time
• Call SDG&E immediately if you anticipate a late payment

Setting payment reminders and making payments through My Account or autopay are the best ways to avoid forgotten bills and late fees.

Understand Your SDG&E Bill

Make sure to review your detailed bill each month. This helps you understand the charges and detect any unusual spikes in usage.

Within My Account, you can view current and past billing statements.

Key things to look for on your SDG&E bill:

• Due date – This is when payment must be received to avoid late fees
• Total charges – This is the amount due for electric, gas and other charges
• Electric usage – Monitor kWh used to detect spikes from new appliances or lifestyle changes
• Gas usage – Review therapeutic units (therms) used for cooking, heating, etc.
• Account summary – Check total charges and payments applied to your account
• Message center – Read important notices and alerts from SDG&E

Understanding your detailed electric and gas usage and charges each month helps avoid surprises on your bill.

You can also compare your current bill to the same month last year. Usage vary by season, so comparing year-over-year bills is useful.

Get Payment Assistance

If you are having trouble paying your SDG&E bill, they offer payment assistance programs:

• CARE – Low income discounts for qualified customers
• FERA – Discounts for households with 3+ people
• Medical Baseline – Discounts for those with medical needs
• LIHEAP – Federal energy assistance for low incomes

You can apply for these savings programs on the SDG&E website. They also partner with assistance agencies that may be able to help.

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