Sevier County Electric System (SCES) makes paying your electric bill convenient and easy with online bill pay. This comprehensive guide provides all the key details about utilizing SCES’s online payment system to manage your electric utility account
Overview of SCES Online Account Services
SCES offers an online account management portal that allows customers to
- Pay bills online
- View payment history
- Monitor electric usage
- Report outages
- Update account information
- And more
To access the online portal, go to SCES.net and click on “Customer Login” or visit https://billing.sces.net/ directly. This will bring you to the login page for SCES online bill pay.
How to Sign Up for Online Bill Pay
Signing up for online account access only takes a few minutes:
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Go to SCES.net and click “Customer Login”.
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Click “Register” under the login fields.
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Enter your SCES account number, name, email, and phone number.
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Create a secure username and password.
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Agree to the terms and conditions.
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Click “Register Account” to complete sign up.
Once registered, you can immediately log in and start using SCES online bill pay.
Troubleshooting Login Issues
If you have any problems accessing your online SCES account, try these tips:
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Reset password – Click “Forgot password” and follow prompts.
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Verify username – Your username was created during initial registration.
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Contact customer support – Call SCES for help with login issues.
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Confirm account number – Re-enter your SCES account number accurately.
Getting logged in allows full access to convenient online account management!
Making a Payment Through SCES Online Bill Pay
Paying your SCES electric bill online is quick and easy:
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Log into your SCES online account.
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Select “Make Payment” from the top menu.
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Choose which account to pay if you have multiple.
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Enter the payment amount and process date.
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Select payment method – credit/debit card or bank account.
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Review payment details and click “Confirm Payment”.
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Your account balance automatically updates once payment processes.
Online bill pay with SCES ensures instant payment confirmation without mailing delays.
Setting Up Automatic Payments
For maximum convenience, SCES customers can enroll in autopay:
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Login to your SCES online account.
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Click on “AutoPay Accounts” in the left menu.
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Select which account to enroll in autopay.
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Enter bank account or card details.
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Pick the payment date that works best each month.
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Carefully review and agree to the autopay terms.
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Click “Confirm” to complete enrollment.
Now your SCES electric bill gets paid automatically each month!
Going Paperless with Online Statements
You can access statements instantly and reduce clutter by going paperless:
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Login to your SCES online account.
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Click on “My Profile” in the top menu.
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Select the option to Go Paperless under Statement Delivery.
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Double check your email address is correct.
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Click “Update Profile” to confirm going paperless.
Now your statements will be available to view anytime online!
Additional Online Account Management Tips
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Update mailing address, email, phone number under “My Profile”.
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Monitor electric usage with the usage graphing tool.
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Sign up for usage threshold alerts via email or text.
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Submit meter readings online if SCES can’t access your meter.
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Request to start or stop service through your online account quickly.
SCES online bill pay makes managing your electric account efficient, fast, and secure. Contact SCES customer support with any questions on utilizing their online system.
Frequently Asked Questions About SCES Online Bill Pay
Below are answers to some common questions about SCES online account management and bill pay:
What are the benefits of paying my electric bill online?
Paying online with SCES allows instant payment confirmation, avoiding mail delays. It is fast, convenient, and secure. You can also go paperless and access statements digitally.
Is there a fee to pay online?
No, SCES does not charge any fees for online bill payments or setting up autopay from your bank account. There are fees for debit/credit card payments.
When will my online payment be applied to my account?
Online payments made before 4 PM CST hit your SCES account the same business day. Allow 1-2 days for mailed payments.
How do I check my electric usage online?
Login to your SCES account and click on “My Usage” to see your usage graph and monthly/yearly usage totals.
What do I do if I’m locked out of my online account?
Click on “Forgot Password” to reset your password. Or call SCES customer support for help recovering access to your online account.
How do I sign up for paperless billing?
Log into your account, go to My Profile > Statement Delivery and select “Go Paperless”. Confirm your current email.
How can I check my balances?
There are several ways you can check your FlexPay account balance.
- You can call (865) 453-2887 for 24 hr. access to your balance and usage information.
- You can access your account and usage information online through a secure website https://billing.sces.net/oscp/. The website provides access to your current balance, current usage, detailed usage history, transaction history, manage ALERTS, etc.
- You can setup FlexPay to email your current balance daily to you.
- You can use the SCES Mobile App (Available on either the App Store or Google Play).
Do I have to make a deposit?
No. There is never a deposit with FlexPay. You simply make payments to your account to increase your balance to the level you desire.