Paying utility bills can feel like a chore. With so many accounts to keep track of, it’s easy to lose track of due dates and fall behind. However, the San Francisco Public Utilities Commission (SFPUC) offers a convenient online bill pay system called Sf Water Power Sewer that takes the hassle out of paying your water, power, and sewer bills.
Overview of Sf Water Power Sewer
Sf Water Power Sewer is an online portal that allows San Francisco residents and businesses to easily view and pay their utility bills. Customers can register for an account on the Sf Water Power Sewer website to access their water, power, and sewer accounts in one convenient place.
Some of the key features of Sf Water Power Sewer include
- View account balances
- See payment history
- Pay bills online
- Set up autopay
- Go paperless with e-bills
- Monitor water usage
Sf Water Power Sewer supports various payment methods including credit/debit cards, checking accounts, and cash payments at retail outlets.
By providing a simple online bill pay option, Sf Water Power Sewer makes it easy for customers to stay on top of their utility payments
Benefits of Using Sf Water Power Sewer
Switching to online bill pay with Sf Water Power Sewer offers many advantages over traditional paper billing and payments. Here are some of the top benefits:
Convenience
With Sf Water Power Sewer, you can pay your utility bills from anywhere at any time. You no longer have to worry about mailing in checks or making payments in person during business hours. Everything can be handled online at your own convenience 24/7.
Payment Flexibility
You have multiple payment options with Sf Water Power Sewer. Pay by credit/debit card, bank account, or cash at select retail locations in San Francisco. The choice is yours!
Time Savings
Mailing bills and waiting for checks to clear takes time. With online payments, the money comes right out of your account immediately. You also skip lines at payment centers with online billing.
Organized Records
All of your account information and payment history is stored in your Sf Water Power Sewer account. You no longer have to dig through piles of paper statements to find details. Everything is easily accessible online.
Paperless Billing
Opting for e-bills through Sf Water Power Sewer reduces paper waste and clutter in your home. You’ll be doing your part for the environment!
Account Management
With Sf Water Power Sewer, you have more control over the management of your water, power, and sewer accounts. You can update account information, monitor usage, and track payment history all in one place.
How to Pay Bills with Sf Water Power Sewer
Using Sf Water Power Sewer to pay your utility bills is easy. Just follow these steps:
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Click on “Register here” to create a new account. You’ll need your account number and an email address.
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Once your account is created, log in to access your water, power, and sewer accounts.
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Select the account you want to make a payment towards.
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Enter your payment details including the payment method and amount.
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Review your information and click submit to process the payment.
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You will receive a confirmation email with your payment details.
For recurring payments, you can set up autopay through your Sf Water Power Sewer account. Just choose the frequency and payment method for automated payments.
Alternative Ways to Pay
In addition to online payments through Sf Water Power Sewer, the SFPUC offers alternative bill pay options:
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Mail: Send checks or money orders to P.O. Box 7369, San Francisco, CA 94120-7369
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Phone: Call (415) 551-3000 to pay by phone 24/7
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In person: Pay by cash, check or card at 525 Golden Gate Ave. or various retail locations
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Drop box: Use the drop box at 525 Golden Gate Ave. for check payments
While the online Sf Water Power Sewer system is the most convenient option, these alternatives allow flexibility based on your needs and preferences.
Tips for Avoiding Late Fees
To avoid late fees and service interruptions, be sure to pay your SFPUC bills by the due date each month. With Sf Water Power Sewer, you can get text or email reminders about upcoming payments for added peace of mind.
You can also enroll in autopay to ensure bills get paid on time automatically each billing cycle. Just be sure your payment method has sufficient funds on the scheduled date to avoid failed payments and penalties.
Staying on top of account notifications through your Sf Water Power Sewer account is key to avoiding costly late fees.
Active Alerts If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (41 701-2311 from outside SF or log on at
- Water and Sewer Bill Payment Options The following payment options are available for your convenience. Bills are due and payable fifteen (15) days after the bill date. Any charges not paid fifteen (15) days from the due date will be assessed a late payment penalty fee. Learn more about our policy Discontinuation of Residential Water Service for Nonpayment.
Payment by U.S. Mail
Send the bottom portion of the bill with check or money order payable to San Francisco Water to P.O. Box 7369, San Francisco, CA 94120-7369. DO NOT MAIL CASH.
Pay Online
- Sign up with our SFPUC BillPay service by logging onto MyAccount.
- Register with your own financial institutions BillPay service.
- Use a bill payment service provider such as Checkfree.
- Make a one-time online payment with credit card (Visa, MasterCard, American Express, debit card, eCheck, or eCash) at SF Water EZ-Pay. There is a payment limit of $1,000 within a 30-day period for credit and debit card payments only. The cash option allows for payments only at 7-Eleven stores using a barcode downloaded from the EZ-Pay site.
- Sign up for automatic payment service or use directpaymentplan.com. For an authorization form or additional information, please call (415) 551-3000 or email us at [email protected].
Pay by Phone
- Call (415) 551-3000, follow the recorded instructions and choose “Pay By Phone”
- Call (844) 737-8222 for our automated payment service provider
Pay in Person
In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 8:30am to 4:30pm, Monday to Friday, excluding legal holidays. You may drop also off your check and money order payments in our drop box located on the right side wall of the main entrance of our building OR pay cash at 7-Eleven Stores. Do not leave cash payment in the drop box. Customer Service Phone & Email Assistance: 8am to 5pm, Monday to Friday, excluding legal holidays. By cash, check, Visa, MasterCard, ATM cards at the following locations: 7-Eleven Stores Cash only, minimum payment of $10.00 Pay with cash at participating 7-Eleven Stores with an EZ-Pay barcode, downloadable at SF Water EZ-Pay. Most 7-Eleven Stores are open 24 Hours, check your nearest 7-Eleven Store for more details. San Francisco Public Utilities Commission 525 Golden Gate Avenue (at Polk Street), 1st Floor San Francisco, CA 94102 Our office building is open to the public from 8:30am to 4:30pm, Monday to Friday, excluding legal holidays. Note: A night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box. City Hall, Room 140 Cash and check payments only 1 Dr. Carlton Goodlett Place San Francisco, CA 94103 8am – 5pm, Monday through Friday (excluding legal holidays)
- Discontinuation of Residential Water Service for Nonpayment On September 28, 2018, the California Legislature enacted Senate Bill 998 (Stat. 2018, Ch. 891), which amended the California Health and Safety Code to include a new chapter, California Health and Safety Code Section 116990 et seq., known as the “California Water Shutoff Protection Act” (the Act). The Act requires water systems like the San Francisco Public Utilities Commission (SFPUC) to adopt, no later than February 1, 2020, a written policy on discontinuation of residential water service for nonpayment that includes a plan for deferred or reduced payments, alternative payment schedules, a formal mechanism for a customer to contest or appeal a bill, and a telephone number for a customer to call to discuss options to avoid discontinuation of residential service for nonpayment. Accordingly, SFPUC adopted a Policy on Discontinuation of Residential Water Service for Nonpayment to comply with the Act.
Policy on Discontinuation of Residential Water Service for Nonpayment
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For Hetch Hetchy Power Customers
The following payment options are currently available for your convenience. Additional options will be available in the future. Bills are due and payable 15 (fifteen) days after the bill date. Any charges not paid 15 (fifteen) days from the due date will be assessed a late payment penalty fee.
Pay Online
- Enroll in My Account – Power and submit one-time or recurring automatic payments via your bank account (ACH). This payment service is provided free of any processing charges to you.
- Make a one-time online payment with credit card (Visa, MasterCard, American Express, debit card, eCheck, or eCash) at SF Power EZ-Pay. There is a payment limit of $1,000 within a 30-day period for credit and debit card payments only.
- Use a bill payment service provider, such as CheckFree.
- Register with your own financial institutions BillPay service.
Pay by U.S. Mail (Do not mail cash)
Send the bottom portion of the bill with check or money order payable to: San Francisco Power P.O. Box 7868 San Francisco, CA 94120-7868
Pay in Person
In-Person Onsite Hours at our building at 525 Golden Gate Avenue is 8:30am to 4:30pm, Monday to Friday, excluding legal holidays. You may drop also off your check and money order payments in our drop box located on the right side wall of the main entrance of our building OR pay cash at 7-Eleven Stores. Do not leave cash payment in the drop box. Customer Service Phone & Email Assistance: 8am to 5pm, Monday to Friday, excluding legal holidays. By cash, check, Visa, MasterCard, ATM cards at the following locations: 7-Eleven Stores (cash only, minimum payment of $10.00) Pay with cash at participating 7-Eleven Stores with an EZ-Pay barcode, downloadable at SF Water EZ-Pay. Most 7-Eleven Stores are open 24 Hours, check your nearest 7-Eleven Store for more details. San Francisco Public Utilities Commission 525 Golden Gate Avenue (at Polk Street), 1st Floor San Francisco, CA 94102 Our office building is open to the public from 8:30am to 4:30pm, Monday to Friday, excluding legal holidays. Note: A night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box.
- Third Party Notification Form Some of our senior citizen or dependent adult customers have told us that they occasionally lose track of their water bill. We understand, and have a special program to assist. The Third Party Notification Plan can help you avoid possible termination of service for non-payment. Under this plan, you choose a person or organization as your designated “third party.” This can be a friend, relative, minister, social agency or civic organization who can help you keep track of water service payments. The designated person is not responsible for paying the bill, but they can help make arrangements for payment. Download the Third Party Notification Form and mail it to: San Francisco Water Department 525 Golden Gate Avenue, 2nd Floor San Francisco, CA 94102