Convenient Payment Options for Shenandoah Valley Electric Customers

Receiving your monthly electric bill from Shenandoah Valley Electric Cooperative (SVEC) is a sign your home is powered for another month. But along with the bill comes the task of making a payment. Thankfully, SVEC offers multiple easy payment options to fit any lifestyle. In this comprehensive guide, we’ll explore the various ways SVEC members can pay electric bills along with tips for account management.

Overview of Shenandoah Valley Electric Cooperative

As a not-for-profit electric cooperative, Shenandoah Valley Electric Cooperative (SVEC) provides reliable electricity to nearly 100000 homes businesses, and farms across the beautiful Shenandoah Valley and surrounding areas in Virginia.

Founded in 1937, SVEC puts members first by offering affordable rates, award-winning customer service, community support, and innovative energy solutions. They are dedicated to improving members’ quality of life by supplying power that connects and empowers communities.

SVEC is led by a democratically-elected board of directors who help set cooperative policies and programs. As a co-op member, you have a voice and the power to vote for representation.

When SVEC Bills Are Mailed and Due

SVEC bills members on a monthly basis You can expect your bill to arrive around the same time each month, either on the 5th, 10th, 15th, 20th, 25th or 30th depending on your billing cycle.

Payment must be received by the due date shown on your SVEC bill to avoid late fees. Bills are typically due 20-25 days after the statement closing date. Since billing cycles end at different times each month, due dates vary.

Review your monthly statement carefully and make note of the due date. Mark your calendar so payments arrive on time every month. Setting up automatic payments is an easy way to prevent missed due dates.

Paying Your SVEC Electric Bill In-Person

For members who prefer face-to-face transactions, SVEC offers several in-person payment options at local offices.

Pay at District Offices

SVEC has district offices located in Rockingham, Staunton, Luray, Mount Jackson, and Winchester. You can pay your electric bill at any office during open hours of 8am-4:30pm Monday through Friday. Offices close at 4pm to the public.

Each office has a convenient drive-thru lane to quickly pay your bill without leaving your vehicle. Just hand your payment to the member service representative. Cash, checks, money orders, and credit/debit cards are accepted.

Use the 24/7 Payment Kiosk

For after-hours payments, SVEC offers outdoor payment kiosks at the Rockingham headquarters and district offices. The kiosks are accessible 24/7 and accept check, credit and debit card payments with no transaction fees.

The payment immediately posts to your SVEC account. You’ll receive a printed receipt to confirm the transaction before leaving. It’s a fast and easy way to pay on your schedule.

Mail In Your Payment

If you prefer paying by mail, simply place your check or money order in the return envelope provided with your statement. Do not mail cash. Address the envelope to:

Shenandoah Valley Electric Cooperative
180 Oakwood Drive
Rockingham, VA 22801

Allow 5-7 days for mailed payments to reach SVEC and be applied to your account to avoid late fees.

Convenient Ways to Pay SVEC Bills Online

In today’s digital world, the easiest way for many members to pay their SVEC electric bill is online. SVEC offers the following digital payment options:

Pay Online Through Account Access

For the most convenience, sign up for an online SVEC account at www.svec.coop. Through your secure online account, you can quickly view your balance, make a payment by bank draft, debit card or credit card, set up recurring payments, and more.

Download the MySVEC App

SVEC’s free mobile app allows you to easily pay your bill on your smartphone or tablet anytime, anywhere. After downloading the MySVEC app from the App Store or Google Play, simply log into your account and submit a payment with just a few taps.

Call the Automated Phone Payment System

To pay by phone, dial 800-234-7832 and follow the prompts to use SVEC’s automated payment system. You’ll need to enter your 10-digit account number and follow instructions to make a payment by credit/debit card or electronic check.

Benefits of Paying Your Electric Bill Online

Here are some key advantages of paying your SVEC electric bill through digital options:

• Convenience – Pay anytime, anywhere in minutes right from your devices.

• Payment Reminders – Receive email or text alerts when your bill is ready and due.

• Payment Receipt – Get instant confirmation of payments made online or on the mobile app.

• Account Access – Monitor your usage and billing history in one online account.

• Budgeting – Setup recurring payments on your paydays.

• Rewards – Utilize credit card rewards when paying online.

• Security – Your information is safeguarded by advanced encryption.

• Paperless – Go green with online payments instead of paper checks.

With so many benefits, it’s easy to see why most SVEC members opt to pay bills digitally!

Payment Plan Options from SVEC

If you’re struggling to keep up with electric payments, SVEC offers flexible payment plans to help qualifying members catch up on past due balances.

Their payment arrangements can spread balances over 3-6 months to lower monthly costs. Payment extensions may also be available.

Contact SVEC as soon as possible if you anticipate trouble making payments so they can discuss customized assistance. Keeping your account active avoids fees and disconnection.

Tips for Managing Your SVEC Electric Account

Managing your SVEC account wisely helps avoid headaches and fees. Here are some top tips:

• Review monthly statements closely and note due dates.
• Sign up for autopay or recurring payments to prevent missed dues.
• Take advantage of budget billing to even out energy costs.
• Alert SVEC anytime your account or contact information changes.
• Monitor your home’s energy usage and patterns through your online account.
• Utilize SVEC’s energy efficiency rebates to lower electric bills.
• Contact SVEC immediately with payment issues to discuss options.
• Sign up for paperless billing and notifications to save time and money.

Proper account management results in positive experiences and helps you fully utilize SVEC’s services.

Answers to Common SVEC Billing and Payment Questions

What are my payment options if I can’t pay online?

You can pay in-person at any SVEC office, use the 24/7 payment kiosks, mail a check, or call the automated phone payment system.

What credit cards does SVEC accept for online payments?

SVEC accepts Visa, Mastercard, and Discover credit and debit cards for online payments through your account or mobile app with no added fees.

When will late fees be charged to my account?

Payment must be received by the due date on your monthly statement to avoid late fees. SVEC charges late fees a few days after the due date.

Does SVEC offer renewable or green energy options?

Yes! SVEC members can opt to participate in SVEC’s renewable energy programs like coal-free solar shares.

What is the mailing address to send my SVEC payment?

Shenandoah Valley Electric Cooperative
180 Oakwood Drive
Rockingham, VA 22801