Paying your monthly utility bill to the City of Sioux Falls is easy and convenient with several options available. As a Sioux Falls resident, you receive monthly bills for water, sewer, garbage collection and other city services. Read on to learn the steps for paying online, by mail, in person, or over the phone.
Overview of Sioux Falls Utility Billing
The City of Sioux Falls provides water, sewer, garbage collection and limited electrical service to residents of Sioux Falls. The Utility Billing Department is responsible for generating monthly bills and collecting payment for these city utility services.
Bills are issued monthly and reflect usage from advanced meter reading technology. Water meters are read remotely in most cases, eliminating the need for in-person meter readings. Your bill is based on water consumption measured in units of 100 cubic feet (CCF), which equals 748 gallons.
Utility bills are due 21 days after the bill date. You’ll be charged a late fee if your payment is received after the due date. Having options to pay makes it easy to avoid late fees.
Pay Online
The fastest way to pay your Sioux Falls utility bill is online through the city’s self-service portal called OneMeter. You can access OneMeter at any time to:
- Pay your utility bill
- Review monthly usage
- Set up automatic payments
- Access your account through the mobile app
To pay online, simply visit onemeter.siouxfalls.gov and log into your account. You can make a one-time payment or set up recurring payments. OneMeter accepts Visa, Mastercard Discover and debit cards.
You’ll need to have your account number handy to access your account online Creating an account is easy and allows you to securely store payment information
Pay by Mail
Paying by mail is a convenient option if you prefer not to pay online. Each month, your utility bill includes a pre-addressed return envelope that you can use to mail in a check or money order.
To pay by mail:
- Write your Sioux Falls utility account number on your check or money order
- Place your payment in the return envelope
- Affix a stamp and drop it in the mailbox
Be sure to allow 3-5 business days for your mailed payment to reach the utility billing office. Payments must be received by the due date to avoid late fees.
As a security measure, the city recommends not mailing cash payments. If paying with cash, use one of the other payment options.
Pay in Person
You can hand-deliver your utility bill payment in person at the Utility Billing Office located on the ground floor of City Hall (224 W 9th Street, Sioux Falls). The office is open Monday through Friday from 8 AM to 5 PM excluding city holidays.
To pay in person, bring your bill or know your Sioux Falls utility account number. The Utility Billing Office accepts:
- Cash
- Check
- Money order
- Credit/debit cards
There is also an after-hours drop box located in the alley entry way which you can use to drop off payments when the office is closed. Avoid placing cash in the drop box.
Pay by Phone
The city offers an automated payment system that allows you to pay your utility bill by phone anytime. To pay by phone, call 605-367-8131 and follow the prompts. You’ll need to enter your Sioux Falls utility account number and billing information.
The automated system accepts Visa, Mastercard and Discover cards. Using the automated phone payment option allows you to pay from the convenience of your home.
Payment Assistance and Billing Questions
If you need to arrange for a payment plan or have questions about your utility bill, contact the Utility Billing Office at 605-367-8131 or [email protected]. You can also visit the office in person on the ground floor of City Hall.
The City of Sioux Falls wants paying your utility bill to be quick and easy through various payment options. Pay online, by mail, phone or in person – whatever works best for you! Reach out to the utility billing office if you need help or have any questions.
Account History & Hourly Use
View your online account history and hourly use. You can also use this site to make a utility payment.
- Instructions on how to create a LOGIN.
- Instructions on how to see your hourly use and set up leak alerts.
Ways to pay your bill:
1. By mail – send it to City of Sioux Center, 335 1st Ave. NW, Sioux Center, IA, 51250.
2. By phone – call us at (712) 722-0761, Monday through Friday from 7 a.m. to 4:30 p.m.
3. In person or by drop box at the City Office, 335 1st Ave. NW, Sioux Center, IA, 51250.
4. Automatic withdrawal – see information below.
5. Pay online – see information below.
Visit www.siouxcenter.org/billpay to make your online payment. Click on “Utility Billing” at the top to either make a “Quick Pay” payment or to Login to your Online Account (see information above).
If you would like to have your utility bill e-mailed, rather than receive a paper copy, email billing with your name, address and account number if available.
Sign up for Automatic Withdrawal to eliminate the need to write a check for utility services and assure that payments are made on time. With Automatic Withdrawal, the utility bill is automatically deducted from an authorized checking account around the bill due date. Normal due date is the 20th; however, if this date falls on the weekend, payment will be deducted on Friday (if on Saturday) or Monday (if on Sunday). Automatic Withdrawal customers receive a monthly utility statement, and participants’ bank statements will show the utility payment deduction.
Customers interested in this free service need to complete an authorization form for the bank transactions. The forms are available at the City Office located at 335 1st Avenue NW. You can also download a printable version (PDF) of this form, fill it out, and send it with a voided check or savings deposit slip to:
Sioux Center Municipal Utilities 335 1st Avenue NW Sioux Center, IA 51250
Utility Bill Pay Step-by-Step
FAQ
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