How to Pay Your Smyrna Utilities Bill Online: A Step-by-Step Guide

Paying bills can be a hassle, especially when you have to mail in checks or make trips to City Hall. The City of Smyrna in Georgia makes paying utilities fast and convenient through online bill pay.

Smyrna offers electric, water, sewer, sanitation, and stormwater utility services to residents and businesses. With online billing, customers can view balances, make payments, and manage accounts from a computer or mobile device 24/7.

If you live or own a business in Smyrna and want to easily pay your utility bills online, follow this step-by-step guide We’ll cover everything you need to know to sign up for an account, make a payment, and take advantage of the benefits of paperless billing

Setting Up Your Smyrna Utilities Online Account

The first time you need to access the Smyrna online payment system, you’ll have to set up your account. Here are the steps:

1. Go to the Smyrna Online Payments website,

   • The URL is https://IPN2.paymentus.com/rotp/smrn.
   • This is the official Smyrna utility payments portal managed by Paymentus.

2. Click “New Users Sign Up Here”,

   • This will open the registration form.

3. Enter your Smyrna Utility Account Number.

   • Your account number is on your monthly utility bills.
   • You’ll need to enter this exactly as it appears on your statements.

4. Fill in your contact information.

   • Provide your name, service address, phone number, and email.
   • Make sure your email is correct so you can verify registration.

5. Set your password.

   • Choose a secure password you’ll remember. You’ll use this to log in each time.

6. Select security questions.

   • Pick three security questions from the list and provide answers. This adds a layer of security to your account.

7. Agree to the terms of use.

   • Check the box to accept the user agreement and privacy policy.

8. Complete email verification.

   • Check your email for a verification code and enter it on the sign-up page.
   • This confirms you control the email address provided.

Once you complete registration, your Smyrna utilities online account is ready to use! Sign in anytime with your email and password to access all available features.

Making a Payment on Your Smyrna Utility Bill

Here are the quick steps to pay your utility bill through the Smyrna online payment portal:

1. Log into your account.

   • Go to the Smyrna Online Payments website and enter your email and password.

2. Select “Make Payment”.

   • This will open the payment form.
   • Your current balance due will automatically populate.

3. Enter payment amount.

   • If paying the full balance, you can leave the pre-filled amount.
   • To make a partial payment, enter the specific amount you want to pay.

4. Select payment method.

   • Choose whether to pay by credit/debit card, checking account, or savings account.

5. Enter payment details.

   • For cards, provide your card number, expiration date, and CVV security code.
   • For bank accounts, enter your routing and account numbers.

6. Confirm payment.

   • Carefully review the payment details before submitting to avoid errors.

7. Get payment confirmation.

   • You will receive a confirmation page and email after successful payment.

And that’s it! Your Smyrna utilities bill is paid online instantly. You can repeat these steps each month to quickly pay your ongoing utility charges.

Setting Up AutoPay for Smyrna Utility Bills

For maximum convenience, you can enroll in AutoPay through your online account. This automatically pays your utility bill from your preferred payment method each month.

Here’s how to set up recurring automatic payments:

1. Log into your online account and access the AutoPay menu.

2. Check the box to enable AutoPay.

3. Choose your preferred payment method.

4. Select the date you want payments processed each month.

5. Save your AutoPay setup.

Once enabled, you don’t have to do anything else – your bill will be paid on time automatically each period!

Going Paperless with Online Billing

You can take advantage of online billing to stop receiving paper utility bills in the mail. With paperless billing:

• Bills are sent directly to your email as soon as they generate each month.

• You can view detailed current and past statements in your online account.

• It’s better for the environment by reducing paper usage.

To enroll in paperless billing:

1. Access the “My Profile” section of your online account.

2. Go to paperless options and select “Go Paperless”.

3. Verify your email address is correct.

4. Save your preference.

You’ll receive an email confirmation when paperless billing starts. Remember to check your email for statements each month.

Benefits of Paying Smyrna Utilities Online

Paying your Smyrna utilities through the online payment portal provides many helpful benefits:

• It’s fast and easy – Make payments in minutes anytime without leaving home.

• 24/7 account access – Check balances and payment history or set up AutoPay at your convenience.

• Multiple payment methods – Use whatever is most convenient including cards, checking and savings accounts.

• Payment alerts – Get emails when bills are ready and confirmations when paid.

• Paperless billing – Reduce clutter and help the environment by going green.

• Mobile friendly – Pay bills on the go from your smartphone or tablet.

• Added security – Your financial data is protected by advanced encryption.

• No fees – Smyrna does not charge any convenience fees for online payments.

Online Account Management Tips

• Check that your account email is current so you receive e-bills and notifications.

• Set payment reminders a few days before your due date to avoid late fees.

• Log in regularly to monitor usage and charges. Report any billing errors immediately.

• If moving, update your address in your profile right away to avoid issues.

• For added security enable two-factor authentication and change passwords periodically.

Getting Help with Smyrna Online Utility Payments

If you have trouble setting up your online account or making utility payments online, don’t hesitate to contact Smyrna’s utility department for assistance:

• Phone: Call 770-431-2800 during normal business hours.

• Email: Email [email protected] for billing questions.

• Website: Visit www.smyrnaga.gov and search for utility billing.

• In person: Stop by Smyrna City Hall at 2808 King St, Smyrna, GA 30080.

The friendly and knowledgeable utility staff can help resolve any issues accessing or using your online account. With their support, online bill pay makes managing your Smyrna utilities simple and stress-free!

Frequently Asked Questions about Smyrna Online Utility Payments

Q: Is there a fee to pay Smyrna utilities online?

A: No, the City of Smyrna does not charge any fees for online bill payment. However, your bank may charge a fee for certain transaction types.

Q: What credit/debit cards can I use to pay online?

A: You can pay Smyrna utilities online using Visa, MasterCard, or Discover credit and debit cards.

Q: When will online payments post to my account?

A: Online payments are processed immediately in real-time when you submit them and will post to your account right away.

Q: Is paying online safe and secure?

A: Yes, the payment portal uses industry-standard encryption and security measures to keep your data protected.

Q: What if I have issues or errors with an online payment?

A: Contact Smyrna’s utility department right away if you have any problems or issues with online payments. They can investigate and help resolve any errors.

Q: Can I still get mailed paper bills if I pay online?

A: Yes, you can receive paper bills by mail while paying online. But you can go paperless to only get e-bills.

Paying bills doesn’t have to be a hassle. Smyrna makes it easy and convenient to pay your utilities online in just minutes. Follow this guide to sign up, make payments, and manage your account from anywhere 24/7. Online billing saves time and gives you peace of mind knowing your utilities are always paid on time.