Making Bill Payments Easy with South Alabama Electric

Paying your electric bill every month can feel like a chore, but it doesn’t have to be! South Alabama Electric Cooperative offers a variety of easy payment options that will work with your schedule and make paying your bill quick and simple. As a member of South Alabama Electric, you can use different ways to pay that let you pay from anywhere at any time with just a few clicks.

South Alabama Electric serves residents across eight counties in south-central Alabama. Over 16,000 homes, farms, and businesses pay a low price to get electricity from the member-owned cooperative. It is the job of South Alabama Electric, as a cooperative, to meet the needs of its members. This focus on great customer service is clear from the many ways to pay your bills.

Ways to Pay Your South Alabama Electric Bill

South Alabama Electric gives their customers a lot of options for how to pay their monthly bill. You can pay however and whenever it is most convenient for you. Here are some of the most popular payment options:

Pay Online

For quick and easy payments that can be made anytime PayOnline through South Alabama Electric’s website is a great choice. You can pay immediately using a debit/credit card or electronic check. You can also set up recurring payments to have your bill paid automatically each month.

To use the PayOnline system, you will need to have your South Alabama Electric account number handy. Creating an online account allows you to view past bills and payment history as well.

Pay via the SAEC Connect Mobile App

Today’s world is mobile, and South Alabama Electric recognized the need for a mobile payment solution. The SAEC Connect app allows members to pay via their smartphone or tablet, anywhere anytime. The app also provides account balance information, payment history, outage status and more.

SAEC Connect is available for both Apple and Android devices. Simply search for “SAEC Connect” in the Apple App Store or Google Play Store.

Pay by Phone

If you prefer to talk to a real person to make your payment, South Alabama Electric has you covered. Call their automated pay-by-phone number at 1-877-566-0611. You can pay your bill at your convenience using the interactive voice response system.

Pay by Mail

For members who still like the routine of writing a check and mailing it in, South Alabama Electric will happily process your payment. Simply mail your payment stub and check to:

South Alabama Electric Cooperative
PO Box 449
Troy, AL 36081

Be sure to allow 7-10 business days for your mailed payment to reach South Alabama Electric and be processed.

Pay in Person

You can stop by South Alabama Electric’s office in Troy during regular business hours, Monday through Friday from 8am to 5pm. Their knowledgeable staff can assist you with payment as well as answering any other questions you may have.

Cash, check, money order or credit/debit cards are accepted for in-person payments.

Pay via Bank Draft

For ultimate convenience, sign up for South Alabama Electric’s automatic bank draft program. Your monthly payment will be automatically deducted from your checking or savings account on the due date.

Bank draft helps avoid late fees, saves on postage and check costs, and ensures your payment is always on time. Download the bank draft authorization form from the South Alabama Electric website and return it with a voided check to get started.

PrePay

South Alabama Electric’s PrePay program gives you ultimate control and flexibility over when and how much you pay for electricity. It works similarly to prepay cell phone plans.

With PrePay, you load money to your account in advance, then draw from that balance as you use electricity. You can check your balance and reload your account anytime online, on the SAEC app or by calling. It’s a great budgeting tool and eliminates billing surprises.

Payment Options That Fit Your Lifestyle

As you can see, South Alabama Electric offers payment solutions for every preference. Whether you love the ease of automated payments, or prefer having your payment processed on-the-spot, they have you covered.

Here are some examples of how members take advantage of the payment flexibility:

• Jane likes to monitor her electric use closely, so she makes weekly payments through the SAEC Connect app. This allows her to add money to her account as needed based on her actual usage that week.

• Bill and Susan go out of town often. They use South Alabama Electric’s PayOnline system to set up recurring monthly payments from their checking account. This ensures their bill is paid on time without hassle while they are traveling.

• Chris gets paid bi-weekly. He uses the prepay program so he can add money to his South Alabama Electric account with each paycheck. It’s easier for Chris to make two smaller payments than one large monthly payment.

• Diane hates writing checks. She calls South Alabama Electric’s pay-by-phone number on the due date each month to pay her bill by debit card. It only takes a couple minutes for the automated system to process her payment.

• Ryan has a very busy schedule juggling work and family. He appreciates the option to stop by South Alabama Electric’s office to pay his bill in person on his way home. Their friendly staff help get him taken care of quickly.

As you can see, South Alabama Electric truly provides options for every lifestyle. Their member-focused approach means you can complete this routine task each month with minimal hassle.

Avoid Late Fees and Pay on Time

Life gets hectic, and it can be easy to forget about paying your utility bills. But with South Alabama Electric’s payment reminders and automatic options, you don’t have an excuse to pay late.

Setting up recurring payments or bank draft through South Alabama Electric’s website helps avoid those pesky late fees. You can even choose to receive payment reminders via email to prompt you to pay your bill.

The convenience of paying via the SAEC Connect mobile app also makes it easy to pay on time. Just a couple taps on your phone or tablet, and your payment is processed immediately to avoid late fees.

For members enrolled in PrePay, late payments are never an issue. Your account balance must have adequate funds to power your home. Once the balance runs low, you’ll receive alerts so you can add money.

Access Your Account and Payment History

In addition to providing convenient payment methods, South Alabama Electric also allows members to access account details and payment information online or via mobile app.

When you log in to your account on southaec.com or the SAEC Connect app, you can view your current account balance, past bills and your payment history. It’s a great way to monitor your monthly usage and stay on top of your payments.

You can also report outages, set up outage alerts, update account information and contact customer service. Having your key account details available in the palm of your hand makes managing your electric service easier than ever.

South Alabama Electric Cares About Its Members

At the end of the day, South Alabama Electric exists to serve its members, not make a profit. The cooperative way of doing business puts members first. This focus on customer service is evident through South Alabama Electric’s commitment to providing convenient payment options.

They offer solutions to fit every lifestyle and make paying your bill quick and painless. South Alabama Electric members enjoy always knowing their payment is processed on time, avoiding late fees. They also appreciate the ability to monitor electric use and manage payments via technology like the website, mobile app and interactive voice response phone system.

South Alabama Electric may not be the only game in town for electricity, but their exceptional member service proves they are the best game in town. Providing easy bill pay options is just one of the many ways they live out their mission of putting members first each and every day.