A Guide to Paying Your SPMUD Bill

Having access to reliable water sewer, and garbage services is a must for any home or business. In the South Placer region of California the South Placer Municipal Utility District (SPMUD) handles billing and payment collection for these essential utilities.

As a SPMUD customer for over 5 years, I’ve navigated the ins and outs of paying my bill on time each month. In this comprehensive guide, I’ll walk through the various payment options, share tips for avoiding fees, and explain everything you need to know about managing your SPMUD utility account

Whether you prefer to pay online, in person or by mail read on to learn how to pay your SPMUD bill with ease.

Paying Online

The easiest and most convenient way to pay your SPMUD bill is through their online payment portal. You can pay one-time or set up recurring payments on their user-friendly website.

To pay online, you’ll first need to create an account by providing your SPMUD account number and an email address. Once registered, you can:

• Check your current balance
• View payment history
• Schedule future payments
• Store payment methods for later use
• Go paperless by enrolling in e-bills

I love the flexibility of paying on my own schedule through the online portal. I have monthly autopay set up so I never miss a bill.

Paying by Phone

SPMUD offers a 24/7 automated phone payment system that provides another convenient option besides online payments.

To pay by phone, call 833-273-7454 and follow the prompts to enter your account number and payment info. The self-service system allows you to pay one-time or recurring payments over the phone in just a few minutes.

I’ll use the phone payment system if I need to pay quickly and don’t have access to a computer or mobile device. It’s fast, available anytime, and gets the job done.

Paying by Mail

If you prefer to mail in your SPMUD utility payments, you can send a check or money order to:

South Placer Municipal Utility District
P.O. Box 7655
San Francisco, CA 94120-7655

Be sure to write your SPMUD account number on the check and allow 7-10 days for standard mail delivery time.

While less convenient than online payments, mailing a check ensures your payment won’t be delayed if the website has technical issues when your bill is due.

Paying in Person

You can also pay your SPMUD bill in person at their office located at:

5807 Springview Drive
Rocklin, CA 95677

When paying in the office, you can pay by cash, check, money order or credit/debit card. Be sure to have your account number or recent bill for reference.

The billing office is open Monday-Friday from 8am-4:30pm, except 12pm-1pm daily. I’ll visit the office if I missed the payment deadline and need to pay immediately to avoid disconnection.

Understanding Your Utility Charges

SPMUD bills for water, sewer, and garbage utilities on a monthly or bimonthly basis depending on your service area. Here are some key details on what’s included in your charges:

• Water Usage: Water rates are tiered based on consumption, with prices per gallon increasing at higher usage levels to promote conservation.

• Sewer: Sewer rates are determined by your winter average water usage. This sewer charge is fixed monthly regardless of seasonal water use fluctuations.

• Garbage: Garbage collection rates depend on your container size and pickup frequency. Rates are flat monthly fees.

• Service Fees: Monthly service and administrative fees help cover billing, infrastructure, and other costs. These fixed fees apply to all customers.

• Taxes & Surcharges: Utility charges are subject to taxes and special district surcharges that appear separately on your bill.

Understanding what factors into your SPMUD utility bill allows you to anticipate costs, spot errors, and potentially reduce future bills.

Avoid Late Payment Penalties

SPMUD bills are due upon receipt, so it’s important to pay promptly each month or billing cycle to avoid late fees.

If your payment is not received by the due date, you’ll incur a 10% late penalty on the outstanding balance. Failure to pay after multiple late notices can result in water service interruption.

I recommend setting payment reminders and paying as soon as you receive your SPMUD bill to provide plenty of time for processing. Online autopay is the easiest way to avoid late payments.

Payment Assistance Options

If you are having difficulty paying your SPMUD bill, reach out to customer service at 916-786-8555 to discuss payment plan options before service disruption occurs.

Qualifying customers may be eligible for the Customer Assistance Program (CAP) which offers payment extensions and discounts based on income level. CAP helps customers maintain essential utility access during financial hardship.

I sincerely hope you don’t require these programs, but it’s good to know help is available if you face challenges paying your SPMUD bill.

New Service Activation Tips

To establish new SPMUD service when moving to the area, be sure to:

• Fill out an application form online or in the billing office
• Provide valid identification and your new address
• Pay any required utility deposits to activate service
• Provide access to water and sewer hookups for meter installation/connection

Following these steps will help get your new SPMUD utility services up and running smoothly so you have access immediately after moving in.

Convenient Online Account Management

The online payment portal offers a quick way to manage all aspects of your SPMUD account. You can:

• Update account and billing information
• View payment history
• Sign up for paperless e-bills
• Set usage & leak alerts
• Temporarily suspend service for vacations
• Pay final bills and deactivate service after moving

Maintaining your account online makes managing your SPMUD utilities simple and convenient. I would highly recommend all customers register and utilize the portal.

Paying Your Bill is Quick & Easy

As you can see, SPMUD offers multiple payment options to fit any schedule or preference. Whether online, phone, mail, or in person, paying your utility bill is quick and straightforward.

By understanding your charges, avoiding late fees, and leveraging online account management, paying your SPMUD bill can be painless each month. Reliable water, sewer, and garbage services are essentials we depend on, so take advantage of the convenient payment methods available.