How to Pay Your Spire Energy Bill by Phone

Handling monthly utility bills can feel like a chore. Writing and mailing checks remembering due dates, logging into account dashboards – it takes time and effort to stay on top of payments. For an easier bill pay experience Spire Energy offers the option to pay your natural gas bill conveniently over the phone. Read on to learn how to use Spire’s automated phone payment system or speak with a customer service agent to take care of your bill.

Overview of Spire Energy

Spire Energy provides natural gas service to over 1.7 million residential, commercial, and industrial customers across Missouri, Alabama, Wyoming, and Mississippi. As an energy delivery company, Spire distributes natural gas to homes and businesses for water heating, cooking, clothes drying, and heating.

Spire offers various options for customers to pay their monthly natural gas bill including

• Online through account dashboard
• Automatic bank draft
• By phone
• In person at authorized payment locations
• By mail with check or money order

Paying over the phone is a quick and easy way to make sure your Spire Energy bill gets paid on time every month.

Paying Your Spire Bill by Phone

Spire Energy offers a toll-free automated phone payment system that’s available 24/7. You can call anytime to check your balance and make a payment using the automated service. Here are the steps to pay your Spire bill by phone:

Step 1: Call Spire’s Payment Line

To access the automated phone payment system, call toll-free at 1-800-582-1970. This dedicated phone line is available 24 hours a day, 7 days a week.

Step 2: Enter Your Spire Account Number

When prompted by the automated system, use your phone keypad to enter your 10-digit Spire account number. This number can be found on your monthly Spire bill statement.

Step 3: Select Your Payment Amount

After entering your account number, the automated system will state your current account balance due. You can choose to pay the full balance or a partial payment amount.

Step 4: Provide Payment Method

Once you’ve chosen your payment amount, the system will ask you to select a payment method. Confirm whether you want to use a credit card, debit card, or checking account number on file.

Step 5: Enter Payment Details

Provide your payment card number or bank account details. The automated system will guide you through this process and confirm the payment information you enter.

Step 6: Receive Payment Confirmation

Spire will provide a payment confirmation number when the transaction is completed. Be sure to record this number and save it with your monthly bill as proof of phone payment.

The whole process takes just a few minutes. The phone system is user-friendly and will prompt you through each step.

Paying Your Bill by Speaking with a Spire Agent

If you prefer to speak directly with a customer service agent to handle your Spire Energy bill payment, you can call 1-800-582-1970 and select the billing inquiry option. Here’s how it works:

• When you call, select the “billing inquiry” option from the phone menu.

• A Spire customer service representative will greet you and request your 10-digit account number.

• Verify your current balance due and select a payment amount.

• Provide your credit/debit card or bank account details to the agent.

• The agent will process your payment and provide a confirmation number.

• Payment will be applied immediately to your account.

Talking to a live billing agent gives you the benefit of discussing your account details and asking any questions about your bill charges or balance. However, phone wait times may be longer during peak call volume hours.

Helpful Tips for Paying by Phone

To ensure quick, smooth Spire bill payments by phone, keep these tips in mind:

• Have your Spire account number handy to enter into the automated system.

• Double check your current account balance due before choosing a pay amount.

• Only use credit/debit cards and bank accounts that you have authorization on.

• Record the confirmation number at the end of the call for your records.

• If paying by check, allow 5-7 days for mailed payments to process.

• Update your payment information if your debit card number changes.

• Check your account dashboard to confirm the phone payment was applied accurately.

• Contact Spire customer support if your payment doesn’t process properly.

The Benefits of Paying Your Bill by Phone

Taking a few minutes to dial into Spire’s phone pay system has plenty of advantages:

• It’s fast – Make a payment easily without having to visit a payment center.

• Available 24/7 – Pay your bill anytime day or night that it’s convenient.

• Payment posts quickly – Account credit is usually applied within 1 business day.

• Avoid late fees – On-time phone payments prevent paying late.

• No computer needed – Pay while on the go without logging into your account.

• Speak to an agent – Discuss your account or ask billing questions.

• Secure transactions – Phone payments are processed using encryption.

• Accessible – Make payments without leaving home.

For quick, simple bill payment on your schedule, phoning in Spire bill payments can save you time and effort each month.

Payment Options if You Can’t Pay by Phone

While the phone payment system is convenient, you have alternatives if you don’t have phone access or prefer other bill pay channels:

Online – Log into your Spire Account dashboard to pay by credit/debit card or electronic check.

In person – Visit an authorized walk-in Spire payment center to pay by cash, check, or money order.

By mail – Send a check or money order along with your bill stub to Spire’s payment mailing address.

Auto-pay – Enroll to have Spire bills paid automatically from your bank account each month.

Budget billing – Spread your payments evenly over the year with a fixed monthly bill amount through Spire’s budget plan.

Review all of Spire’s payment options to choose the ones that best fit your needs each month. The phone payment method offers a quick, simple way to pay in just minutes.

Manage Your Spire Account by Phone

In addition to making monthly bill payments, you can use Spire’s automated phone system or speak with an agent to:

• Check your account balance
• Get payment history details
• Update billing and contact info
• Change your auto-pay bank account
• Request a payment arrangement
• Report service issues or outages
• Ask about energy assistance programs

Spire’s customer service team is available to assist with any account needs. Everything from billing questions to service requests can be handled over the phone.

Paying Spire Bills On the Go

Paying bills is now easier than ever, thanks to the convenience of Spire Energy’s phone payment system. Whether you are out running errands, on a road trip, or simply don’t have time to sit down at a computer, you can call to make quick Spire bill payments and account management from anywhere.

Remember that Spire agents are also standing by if you require personalized assistance. Reach out with any questions as you get started with paying your natural gas bill over the phone. Managing bills on the go helps simplify your busy schedule.