How to Pay Your Bill with Springdale Water Utilities

Paying your water bill on time each month is important to avoid service interruptions. Springdale Water Utilities offers various convenient payment options to fit every lifestyle. In this comprehensive guide, we’ll cover everything you need to know about paying your water bill with Springdale Water Utilities.

Overview of Springdale Water Utilities

Springdale Water Utilities is the water provider serving the cities of Springdale, Lowell, Johnson, and Elm Springs in Northwest Arkansas. They are committed to providing safe, high-quality drinking water and wastewater services to over 80,000 residents and businesses in their service area.

The utility is owned by the City of Springdale and overseen by the Springdale Water and Sewer Commission. Springdale Water Utilities has been supplying water to the Springdale community since 1919. Today, their team continues that legacy of reliable service you can trust.

Your Monthly Water Bill

As a customer of Springdale Water Utilities, you receive a monthly bill for your water service. This bill includes charges for:

• Water usage based on your meter reading
• Basic facilities fee
• Wastewater treatment
• Trash collection (if located in Springdale city limits)
• Any additional fees or adjustments

Bills are mailed out around the 10th of each month and are due by the 28th. You have multiple options for paying your Springdale Water Utilities bill conveniently and on time.

Pay Online

The easiest way to pay your water bill is online through the Springdale Water Utilities website. You can make secure online payments 24/7 using your credit/debit card or electronic check.

To pay online

1. Visit www.springdalewater.com
2. Click on “Pay My Bill”
3. Enter your account number and click “Pay Now”
4. Select your payment method and enter your card or bank details
5. Review payment info and click “Confirm” to complete

Online payments are processed by Paymentus and incur a $1.69 convenience fee Payments post to your account the next business day

Automatic Bank Draft

For hassle-free bill payment sign up for automatic bank draft with Springdale Water Utilities. This authorizes them to automatically withdraw the amount due from your checking account each month.

Enrolling in bank draft is free and ensures your bill gets paid on time. You’ll avoid late fees, service disruption, and trips to the payment office.

To enroll, complete the bank draft authorization form available on the Springdale Water Utilities website. Include a voided check and submit the form by mail, online bill pay, fax, or at the utility office.

Pay by Phone

For quick, one-time payments, you can pay your water bill over the phone. Call 1-833-944-0025 and have your account number ready.

Accepted payment methods over the phone include credit/debit cards and electronic checks. As with online payments, a $1.69 convenience fee from Paymentus applies to phone payments.

Pay by Mail

If you prefer to mail your payment, send your bill stub and a check payable to Springdale Water Utilities to:

Springdale Water Utilities
PO Box 769
Springdale, AR 72765

Allow 5-7 business days for mailed payments to avoid late fees. Include your statement to expedite processing.

Pay in Person

You have two options for paying your water bill in person:

1. At the Springdale Water Utilities office located at 526 Oak Ave. Pay with cash, check, or card in the drive-thru from 8am-4:15pm weekdays.

2. Through the self-service payment kiosk available 24/7 outside the utility office. Make after-hours payments here with no fees or hassles!

Pay at Other Locations

For your convenience, Springdale Water Utilities payments are also accepted at:

• Select Harps Food Stores in Springdale, Fayetteville, and Lowell
• Inside the Springdale Public Library

Look for the PaySite kiosks inside these locations to make payments on your water bill with cash, card, or check.

Payment Due Date and Late Fees

Water bills from Springdale Utilities are due by the 28th of each month. A 10% late penalty is applied to past due balances.

If your payment is not received by the due date, you’ll incur a late fee on your next bill. Avoid this by paying on time and signing up for automatic payments.

Payment Assistance Programs

If you’re struggling to pay your water bill, Springdale Water Utilities offers payment assistance programs:

• Payment arrangements – Set up a payment plan to pay your balance over time if you cannot pay in full.

• LIHEAP – Low Income Home Energy Assistance Program can help cover water bills for qualifying applicants.

• Project CARE – Donations provide bill credits to residents in need. Apply through the Salvation Army.

Contact the utility to learn more about these programs if you need help paying your bill.

Manage Your Water Account Online

Springdale Water Utilities offers an online customer portal so you can manage your account anytime. Use the portal to:

• Pay your bill
• View billing history
• Sign up for e-bills
• Start/stop service
• Update account info
• And more!

Access the portal by clicking “Web Login” on www.springdalewater.com.

Keeping Your Water Service Uninterrupted

Paying your water bill by the due date is the key to avoiding service disruptions. Springdale Water Utilities offers flexible payment options like automatic bank draft, online payments, phone payments, and in-person kiosks to make it easy and convenient for you to pay on time.

Contact Springdale Water Utilities if you have any questions about your bill or need help paying on time. Their customer service team is available 24/7 by phone at 479-751-5751 or in-person Monday-Friday 8am-4:30pm.