A Complete Guide to Paying Your Water Bill to the Springfield Water and Sewer Commission

Having access to clean, safe drinking water and reliable sewer service is vital for every home and business. As a customer of the Springfield Water and Sewer Commission (SWSC) in Massachusetts, it’s important to understand how to pay your water and sewer bill on time each month. This comprehensive guide will walk you through the quick and easy ways to pay your SWSC bill.

Overview of SWSC

The SWSC provides water and sewer services to around 250,000 residents and businesses in the greater Springfield area. Water bills are issued monthly and include charges for water usage, sewer service, stormwater fees and other applicable rates.

Bills are mailed out around the 15th of each month and due by the 10th of the following month. You have multiple options to pay your SWSC bill

• Online through the payment portal
• By phone using the automated system
• By mail with check or money order
• In person at SWSC’s office (check, cash, credit/debit card)

Paying Your Water Bill Online

The fastest and most convenient way to pay your SWSC bill is online through the payment portal:

1. Go to SWSC’s online payment site

2. Click on “Pay Water/Sewer Bill”

3. Log in with your account number and 4-digit PIN

4. Select your payment amount and submit

5. Enter payment details and submit

6. Confirmation page displays when complete

Online payments process instantly. You can also view your balance and payment history online.

Paying Your SWSC Bill by Phone

To pay your SWSC bill by phone:

1. Call 844-794-4977

2. Select option for bill payment

3. Enter your account number and 4-digit PIN

4. Follow prompts to enter payment info

5. Receive payment confirmation number

Phone payments can be made 24/7 and process instantly.

Paying Your Bill by Mail

To pay your SWSC bill by mailing a check or money order:

1. Make check payable to SWSC

2. Write your account number on the check

3. Mail to: SWSC
   P.O. Box 3688
   Springfield, MA 01101

Allow 5 business days for mailed payments to process. Do not mail cash.

Paying Your Bill In Person

You can pay your SWSC water bill in person at:

SWSC Headquarters
71 Colton Street
Springfield, MA 01104

• Monday-Friday 8:00am-4:30pm
• Accepts cash, check, credit/debit cards
• Closed on holidays

In-person payments process same day. Get account help from SWSC representatives.

Avoiding Late Fees

To avoid a late fee, pay your SWSC bill in full by the due date each month (typically the 10th). A 10% penalty is added to past due balances.

If your account becomes 60+ days past due, a Shutoff Notice will be issued and your water could be turned off. Avoid service interruption and penalties by paying on time.

Getting Account Support

If you need assistance with your SWSC account or have billing questions, contact Customer Service:

• Phone: 413-452-1393
• Email: [email protected]
• In person at SWSC HQ 71 Colton St.

Visit SWSC’s website for bill pay info, rates, customer service hours and more. Paying your SWSC water and sewer bill promptly each month is easy through the online portal, phone, mail or in-person. Follow this guide to maintain uninterrupted service.