For residents and businesses in Steuben County, Indiana, Steuben County REMC (Rural Electric Membership Corporation) is the local electric cooperative providing reliable service. As a member-owner of the co-op, understanding your monthly Steuben County REMC electric bill and the various payment options available is important.
Overview of Steuben County REMC
Steuben County REMC is a member-owned, not-for-profit electric cooperative distributing electricity to approximately 5,900 members in Steuben County. Their service area covers over 230 square miles.
As an electric cooperative, Steuben County REMC is owned by the members they serve. Members elect the Board of Directors who help set policies and make decisions in the best interest of the full membership.
Getting Started with Steuben County REMC Electric Service
To establish new electric service with Steuben County REMC, you’ll need to visit their office in person to complete an application and pay a refundable membership fee. Valid ID and proof of property ownership/rental agreement is required
You can also start service online through SmartHub but will need to come into the office within 5 business days to sign membership documents A service charge applies for connection
Understanding Your Steuben County REMC Electric Bill
Your monthly Steuben County REMC electric bill contains important information about your electric use and charges. Key sections include:
Account Summary – Provides an overview of previous and current charges, payments received, and total amount due. Compare your electric use month-to-month.
Meter Readings – Shows meter read date, previous and current meter readings, and total kilowatt hours (kWh) used that billing cycle.
Billing Detail – Breaks down all billing components including the base service charge, energy charge per kWh, applicable riders, taxes, and total amount due.
Messages – Important notices about billing changes, programs, events and other co-op news.
Usage History – Charts your daily electric use over the past 13 months to identify trends.
Bill Inserts – Contains energy efficiency tips, safety information, event announcements and program promotions to benefit members.
Ways to Pay Your Steuben County REMC Electric Bill
Steuben County REMC offers several options for members to pay their electric bill each month:
By Mail – Mail check or money order with your payment stub to P.O. Box 359, Angola, IN 46703. Allow 5-7 days for processing.
In Person – Pay by cash, check, or money order at our Angola office at 1212 S Wayne St.
By Phone – Call 1-260-665-3563 to make a payment by credit/debit card or checking account over the phone.
Online Bill Pay – Login to SmartHub or use the Pay Now option to pay by e-check or credit/debit card.
Automatic Bank Draft – Sign up to have your bill paid automatically each month on the due date from your checking or savings account.
Credit Card AutoPay – Set up recurring monthly payments charged to your Visa, Mastercard, or Discover card.
PrePay – Members can pay in advance and draw from their credit as they use electricity.
Budget Billing – Fixed monthly bill amount based on average use to help members budget their utility payment.
Drop Box – Place check or money order in secure drop box at our Angola office after hours.
Paying Your Steuben County REMC Bill Online via SmartHub
The fastest, easiest way to pay your Steuben County REMC electric bill is online through SmartHub. Available on desktop and mobile app, SmartHub provides secure account access 24/7.
To pay your bill via SmartHub:
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Login to your SmartHub account online or through the mobile app.
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Select Billing & Payments from the menu.
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Choose Pay Now to make a one-time payment.
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Enter payment amount and select payment method.
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Review payment details and submit.
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Payment will apply immediately to your account balance.
Through SmartHub you can also view bill history, set up recurring payments, go paperless, monitor electric use, report outages, contact customer service and more!
Paying Your Steuben County REMC Bill by Phone
To pay your Steuben County REMC electric bill by phone, call 1-260-665-3563 and select the billing and payments option. The automated phone system is available 24/7 for your convenience.
You will need to enter your 10-digit account number and follow the prompts to make a payment by credit/debit card, checking account or savings account. The system will read back your payment details before processing to confirm the transaction.
Live agents are also available Monday-Friday from 8:00am-4:30pm if you need assistance paying your bill over the phone.
Account Management with Steuben County REMC
In addition to flexible payment options, members have access to a variety of account management tools via SmartHub and the IVR phone system. You can:
- Check your current balance
- View bill and payment history
- Make a payment
- Sign up for budget billing
- Enroll in paperless billing
- Request emailed bill reminders
- Start, stop or transfer service
- Send meter readings
- Report outages
- And more!
Billing and Account Assistance from Steuben County REMC
If you are struggling to pay your bill or have questions about the charges on your statement, contact our billing department right away at 1-260-665-3563.
Our team can explain your bill charges, set up payment plans, make payment arrangements, and connect you with assistance programs if you qualify. We want to help our members manage costs and avoid disruption.
Some available assistance options include:
- Due date extensions
- Payment plans
- Energy efficiency and weatherization programs
- Low-income home energy assistance programs (LIHEAP)
Let us know if you need help – we’re here for our members!
Member-Focused Service from Your Local Electric Co-op
Steuben County REMC strives to provide exceptional service tailored to the needs of our member-owners. We offer a variety of billing and payment programs for added convenience, provide local customer service, invest in the communities we serve, and work to keep electric rates affordable. Contact us anytime you have questions or feedback on how we can better serve you and the area.
How can I report an outage in my area?
In order to report an outage in your area, you must first locate your local Steuben County REMC customer service number. You can do this by visiting their website, www.Remc1.com, and clicking on the “Customer Service” page. This page provides several contact numbers for the various regions within Steuben County REMC. Once you have located the appropriate number, you can contact the customer service team and explain the details of your outage, such as the area affected, your address and any other details they may need. The customer service team will then dispatch a technician to your location to investigate the issue and if necessary restore power. As a precautionary measure, it is always a good idea to keep an emergency kit including flashlights, batteries and a radio on hand in case of an extended outage.
Steuben County REMC Bill Pay
Steuben County REMC provides customers with a simple and easy bill pay system. Customers have the ability to check their bill pay information and make payments online. Customers can also pay their bill via auto-pay, mail, or phone. All payment methods are secure, and payments are always credited quickly to the customer’s account.
In order to check your bill pay information, customers should visit the Steuben County REMC website. Here, customers can review their bill information, pay their bill, and set up auto-pay. Customers can also view their account history and manage their account settings. Additionally, customers can view a list of payment locations and payment options.
To pay their Steuben County REMC bill, customers have several options. For online payment, customers can login to their account online and use a credit card, debit card, or an e-check to make a payment. Customers can also pay by mail by using the payment coupon included in their bill and mailing it to the address printed on the coupon. customers can call the customer service number and pay with a credit card over the phone.
1. Login to your account online and click “Pay Bill.” 2. Select the payment method you would like to use. 3. Enter the payment information and confirm the amount you are paying. 4. Click “Submit” to complete the payment. 5. Keep the confirmation email or receipt as a record of your payment.
By following these steps, customers can easily make payments on their Steuben County REMC bill. Customers should always make sure to pay their bill on time to avoid late fees or service interruptions. To learn more about Steuben County REMC bill pay, customers should visit the customer service page or contact customer service.