Having access to clean, reliable water in your home is a necessity, not a luxury That’s why it’s crucial to pay your Suburban Water Systems bill on time each month While you can still mail a check or drop off payment in person, the easiest method is paying online. Read on to learn the benefits of paying online and step-by-step instructions for the process.
Why Pay Your Suburban Water Bill Online?
Paying your water bill through Suburban’s online payment system offers several advantages:
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It’s fast and convenient – The entire process takes just a couple minutes and can be done anytime from your computer, tablet or mobile phone.
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Avoid late fees – Online payments are processed quickly, so you don’t have to worry about your payment getting delayed and arriving after the due date.
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History of payments—For the past 18 months, your online account keeps track of the payments you’ve made, so you can review old bills if you need to.
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Auto-pay – Set up recurring automatic monthly payments from your checking account so you never forget
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Email notifications – Get reminders when your bill is ready and confirmations when payments are processed.
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It’s free – Suburban does not charge any fees for online payments. You save money on stamps and gas for in-person payments.
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Secure – Online payments utilize secure encryption technology to keep your information protected.
Paying online just makes managing your water bill easier each month. But how exactly do you pay a Suburban water bill online? Follow the steps below to get started.
Step-by-Step Guide to Paying Your Suburban Water Bill Online
Paying your Suburban Water Systems bill online is quick and straightforward. Just follow these steps:
Step 1) Login to Your Suburban Account
Start by going to suburbanwater. com and clicking “Pay My Bill” at the top menu bar. This will take you to the login page for your online account.
If you don’t already have an online account, click “Need a profile? Sign Up” to create one. You’ll need your account number and an email address.
Once logged in, your account dashboard will display with your account details, balance, and due date visible.
Step 2) Select Payment Method
Under “Pay Online” choose whether you want to pay by credit/debit card or electronic funds transfer (EFT) from your bank account.
If paying by card, have your Visa or Mastercard ready. Unfortunately Suburban cannot accept American Express.
For direct bank account withdrawals, you’ll need your account number and routing number handy.
Step 3) Enter Payment Details
On the payment page, first confirm whether it’s your personal residential or business account.
Next, enter:
- Payment amount – Your current balance due auto-populates, but you can change this if needed.
- Card number or bank account info
- Billing address and account number
Carefully review that all details entered are correct before submitting.
Step 4) Submit Payment
Once everything looks good, click “Continue” to complete the payment.
You’ll receive a confirmation page and email with your payment details. The funds will typically process from your account within 1 hour.
And that’s it – you just successfully paid your Suburban Water Systems bill online!
Other Ways to Pay Your Suburban Water Bill
In addition to paying online, Suburban Water Systems offers a few other payment options:
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AutoPay – Set up automatic monthly payments from your bank account on your bill’s due date. Payments are deducted automatically each month.
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By phone – Call 626-543-2640 (San Jose Hills) or 562-944-8219 (Whittier-La Mirada) to make a payment via Suburban’s automated payment system anytime.
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In person – Visit a Suburban Water Systems district office during business hours to pay by cash, check or card at the payment window.
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By mail – Mail a check or money order along with your bill stub to Suburban’s payment center: PO Box 6105, Covina, CA 91722-5105.
No matter which option you choose, just be sure payments arrive by your due date to avoid late fees. Online payments are processed fastest, so take advantage of Suburban’s online system for easy, convenient bill payment.
Payment Assistance Programs from Suburban Water Systems
If you’re having difficulty paying your water bill in full every month, Suburban Water offers two programs that can help:
WISH Program
The WISH (Water for Irvine Seniors and Handicapped) Program provides a monthly credit on your water bill if you meet income qualifications. This program assists low-income seniors and disabled customers.
To qualify for WISH you must:
- Be 62+ years old or have a permanent disability
- Have less than $36,500 in annual income (1 person household)
- Live at the Suburban service address
If approved, you’ll receive a monthly credit of $20 on your water bill. Apply for WISH online or contact Suburban’s customer service team.
LIRA Program
The LIRA (Low-Income Ratepayer Assistance) Program is an income-qualified discount program. It provides an 18% discount on monthly water bills for qualifying low-income households.
To be eligible you must:
- Have a household income below 200% of federal poverty level
- Not be currently enrolled in other Suburban discount programs
- Provide income documentation like tax returns
Contact Suburban Water to learn more about applying for the LIRA program to save money each month.
Avoid Disconnection – Pay Your Suburban Water Bill On Time
It’s important to pay your Suburban Water Systems bill in full and on time every month to avoid service disconnection. Make your life easier by setting up automatic recurring payments, so you never miss a payment due date.
But if you do fail to pay on time, this is the typical shutoff process and timeline:
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Bill mailed – Your bill is sent with a due date around 15-20 days away.
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Late notice – If unpaid by the due date, a 10% late penalty is added to your account.
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Shutoff notice – If still unpaid after 15 days past due, a shutoff notice is mailed giving 5 business days before disconnection.
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Disconnection – If the past due balance remains unpaid after receiving a shutoff notice, your water service is subject to disconnection.
Avoid the major hassle of having your water shut off by simply paying your bill in full each month before the initial due date. Paying online is the quickest and most convenient way to do that.
If you anticipate having trouble paying on time, call Suburban’s customer service team right away to set up a payment plan or discuss bill assistance programs. Let them know before your account becomes past due so disconnection can be prevented.
How to Restore Service After Disconnection
If your water was disconnected due to non-payment, take the following steps to restore service:
- Pay the full past due amount that led to disconnection, plus any late fees.
- Pay a reconnection fee if it’s during regular business hours, or an after-hours reconnection fee if evenings/weekends.
- Set up a payment plan with customer service if you’re unable to pay the full past due amount immediately.
- Bring your account back to a positive status by paying a new security deposit if your prior one was applied to your past due balance.
After paying your past due balance and fees, it takes 1 business day to schedule reconnection of water service. Avoid the headaches of disconnection by signing up for automatic payments, getting on a billing assistance program, and maintaining open communication with Suburban’s customer service department about any payment issues.
Paying your Suburban Water Systems bill online using their secure portal is the best way to avoid late fees, ensure on-time payments, and keep your water flowing! Reach out to Suburban’s billing department with any account or payment questions.
What should I do to dispute a bill?
If you question the amount of your bill, you should ask for an explanation in person or by telephone from the customer service office in your area. A customer service office representative (or manager, if you prefer) will review your situation and take necessary action. If you are not satisfied with the explanation and wish to register a complaint or request an investigation and avoid having your service shut off, you must deposit the amount of your bill with:
California Public Utilities Commission (CPUC) State Office Building 505 Van Ness Avenue, Room 203 San Francisco, CA [email protected]
You can reach the Commission’s Consumer Affairs Branch at (800) 649-7570. For the speech and hearing impaired, call TDD (800) 229-6846.
Make your check or remittance payable to the “California Public Utilities Commission” and attach a copy of the bill in question along with a statement explaining the basis for your dispute of the amount of the bill. The CPUC will review the billed amount and disburse the deposit in accordance with its findings.
The CPUC will not accept deposits when the dispute appears to be over matters that not directly relate to the accuracy of the bill. Such matters include the utility’s service quality, rate levels, pending rate applications and fuel sources or power.
How can I check my water usage?
To determine your average use, you can read your meter on an hourly, daily or weekly basis. Simply record your meter reading at the beginning of a measurement period and again at the end of that period. The difference between these two meter readings will be the water used during the period.
Note that your meter measures volume in cubic feet. This can be readily converted to gallons by the factor of approximately 7.5 gallons for each cubic foot (1 cubic foot = 7.48 gallons, 100 cubic feet = 748 gallons).Example of calculating your average daily use:
| Subtract the first day reading | 94000 |
| from the second day | 94132 |
| The answer (132) is the amount of water used in cubic feet | 132 |
| You determine how many gallons have been used by multiplying the 132 cubic feet by 7.5 | 132 x 7.5 |
| The answer (990) is the number of gallons used during the 24-hour period | 990 |
Please know that we bill our customers for water usage in units of 100 cubic feet. In the example above (132 cubic feet of water used), we would therefore bill you for 1 cubic foot of water. (More general information on how to read your meter.)
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FAQ
Who provides water in West Covina CA?
Where does suburban water come from?
Where does La Mirada, CA get its water from?
Where can I pay my suburban water systems Bill?
Locate your nearest store payment location: visit the CheckFree Payment Locator website (click here) then enter your address to search. Look for Suburban Water Systems name on the “Please Select Biller” drop-down list to verify the location will accept cash payments for your utility.
How do I check if a suburban water system accepts cash payments?
Look for Suburban Water Systems name on the “Please Select Biller” drop-down list to verify the location will accept cash payments for your utility. To find the location nearest you that can accept cash payments, enter your ZIP code to get a list of available locations.
How do I pay my southwest water bill online?
ACCESS ACCOUNT AND PAY ONLINE Get the convenience of paying your bill online. Open 24/7, SouthWest Water’s online bill pay system is safe, secure and FREE. Payments typically post to customer accounts within 1 hour. No more stamps, paper checks or envelopes – pay online with the click of a mouse.
How do I pay my bill?
Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour. You can also pay in person at any of our district offices. Our payment windows accept checks, cash, money orders, and Visa or MasterCard debit or credit cards.