Having continuous access to essential utilities like electricity, water, sewer, and trash services makes modern life possible. But keeping those utilities flowing requires infrastructure, maintenance, billing, and customer service – all of which costs money. That’s where utility bills come in. For residents and businesses in Sullivan, MO, your utility services are provided by Sullivan Municipal Utilities. Read on for a detailed guide on paying your Sullivan utilities bill quickly, easily, and on time every month.
Overview of Sullivan Municipal Utility Bills
Sullivan Municipal Utilities handles billing and customer service for electricity, water, sewer, and trash services in Sullivan. They bill for utility usage on a monthly basis.
Bills are issued around the 1st of each month and payment is due by the 1st of the following month So your January usage will be billed on February 1st and due on March 1st
The city mails paper bills and also offers online billing and payment for account holders. Bills show previous balance, new utility charges, and total amount due Late fees apply after the 15th.
Ways to Pay Your Sullivan Utilities Bill
Sullivan Municipal Utilities offers multiple payment options to accommodate every customer’s needs:
- Online – Pay by credit/debit card or e-check through the online payment portal. A $1.25 processing fee applies.
- Mail – Send a check or money order to City Hall at 210 W Washington St, Sullivan, MO 63080.
- In Person – Pay with cash, check, or card at City Hall.
- Drop Box – Deposit payment in the drop box at City Hall.
- Auto Pay – Have payment automatically drafted from your bank account each month.
Read on for more details on the most commonly used options.
Paying Online
For fast and easy payment 24/7, Sullivan Municipal Utilities offers an online payment portal at https://sullivanmo.municipalonlinepayments.com.
To pay online:
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Go to the payment portal and click on “Utility Billing.”
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Click “Quick Pay” to make a one-time payment or “Sign In” if you have an account.
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Enter your account number and balance due.
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Provide card details or bank account information.
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Review payment details and submit.
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A receipt will be emailed to you.
Online payments process instantly and you can view payment history through your account. A $1.25 processing fee is added per transaction.
Paying by Mail
To pay your Sullivan utilities bill by mail:
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Make checks payable to City of Sullivan.
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Write your account number on the check memo line.
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Mail to:
City of Sullivan
210 W Washington St
Sullivan, MO 63080 -
Allow 7-10 days for mailed payments to process and post to your account to avoid late fees.
While slower than online payments, paying by mail avoids processing fees. Just be sure to mail your payment at least 7 days before the due date.
Paying in Person
In person payments can be made at Sullivan City Hall:
City of Sullivan
210 W Washington St
Sullivan, MO 63080
City Hall is open Monday-Friday 8am-5pm, excluding holidays. Cash, check, money order, and credit/debit cards are accepted for in-person payments.
Paying in person allows immediate payment processing so your account reflects the updated balance right away.
Using the Drop Box
For your convenience, a drop box is located outside Sullivan City Hall. Place your payment inside an envelope marked with your account number. The drop box is accessible 24/7. Payments dropped off before 8am on business days will be processed that day.
Enrolling in Auto-Pay
For hassle-free bill payment, enroll in auto-pay through Sullivan’s online portal. Your monthly bill amount will be automatically drafted from your bank account on the due date each month.
To enroll:
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Login to the online portal
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Click on “My Profile.”
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Select the “Auto Pay” tab.
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Enter your bank account information.
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Submit your auto-pay enrollment.
You can cancel or update auto-pay anytime through your online account. It’s the most convenient way to avoid late fees!
Avoid Late Penalties
To avoid late fees and potential service disruption:
- Open and review bills promptly when received.
- Note due dates on your calendar.
- Pay online for instant processing.
- Mail payments 7-10 days before due dates.
- Contact customer service if you expect difficulty paying on time.
Sullivan Municipal Utilities encourages customers struggling to pay on time to contact them to set up a payment plan or discuss bill assistance options.
Closing or Transferring Service
If you’re moving within Sullivan, you’ll need to close service at your old address and start it at your new address. To do so:
- Contact customer service at least 3 days before your move.
- Provide move out and move in dates and addresses.
- Pay any remaining balance on your old account.
- Schedule service start for your new address.
- Complete a new utility application as required.
Proper account closing ensures your final bill gets processed promptly and service starts on time at your new home. Make the process easy by contacting customer service before your move.
Contacting Customer Service
If you have any questions or concerns about your Sullivan Municipal Utilities bill, service, payments, or other needs, contact customer service:
- By phone at 573-468-4612 Monday-Friday 8am-5pm.
- In person at City Hall 210 W Washington St.
- Email: [email protected].
The billing office team is available to assist customers weekdays during business hours. They can help with payment arrangements, starting/stopping service, billing questions, and any utility issues.
Whose Offices Can You Find at City Hall?
Mayors Office: JD Wilson
Clerk-Treasurers Office: Sue Pitts
Deputy Clerk Treasurers Office: Lisa McCammon
Utility Clerk for Sewer and Trash Service: Phyllis Graham
Building Commissioner: Brian Pound
City Hall Address:
110 North Main Street
City Hall Phone:
City Hall Fax:
DEPUTY CLERK – TREASURER
The Deputy Clerk-Treasurer is appointed by the Clerk-Treasurer to assist her. Lisa McCammon holds the position.
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Lisas position also includes record-keeping, accounting, assisting visitors who come to our City Hall, and all aspects of the daily efforts which keep our City government running efficiently and effectively. She is a person who goes the extra mile to assist her co-workers, City Department and City Board members, and anyone who contacts City Hall.
As the Special Projects Coordinator, Elanna oversees any work outside of the ordinary, specifically administering grants and other reports with organizations like the Indiana Department of Transportation regarding local trails, sidewalks and street paving.
Elanna Luttrell: 812-268-1030.
CITY OF SULLIVAN – UTILITY CLERK
water usage information which is furnished to the City by the Indiana American Water Company.
In addition, as a service to our Citys residents, each bill Phyllis sends includes Republic Services, Inc., weekly trash pick up fees in Sullivan. Curb-side recycling service is available with pick-up every two weeks.
Phyllis is always ready to answer your questions and assist you with any concerns you may have.
Phyllis Graham is the City of Sullivans Utility Clerk, and she prepares monthly utility bills for sewer fees and is responsible for collection. Sewer service is the Citys only utility propertys sewer fee , and the amount of each is based on the
- Sewer/trash bills can be paid at City Hall in person.
- Sewer/trash bill can be paid by mail.
- You may also place the bill stub and payment in the drop box outside by the entrance to City Hall (no cash in the drop box, please).
- To arrange for automatic debit service from your checking account, please call 812-268-6077.
- You may pay by MasterCard, Visa, or Discover credit card. You can conduct this transaction by phone, online by internet, or in person at City Hall. An additional charge of $3.95 or a minimum of 3% of the bill, whichever is greater, will be added to your bill by the charge card service provider to your charge total. (This extra fee is not a charge made by the City.)
Five Ways to Pay Your Sullivan Sewer & Trash Bill
Note: Water service bills will be received from Indiana American Water, Inc., and must be paid to them. The City of Sullivan cannot collect those payments.
To make a credit card payment online, click here.
Understanding Municipal Utility Bills
How do I pay my Sullivan utility bill?
Need electric, gas, or water service? Sullivan utility customers have a number of options for paying their utility bills. You can now pay your utility bills and other fees with a check, savings, credit card or debit card by going online, by mobile app or by calling. Also view your utility bill or amount due online, and opt out of paper statements.
How do I pay my phone bill in Sullivan IL?
On your first call, you will register; after that, phone payments are four, quick steps. Pay by check or credit card at 2 W Harrison Street, Sullivan, IL If you have questions on the amount of your bill or need service, call us at (217) 728-4383.
What if I don’t pay my utility bill?
You’ll need your account number. No login necessary. Create an account to view details, manage single & multi-accounts, and multi-bill pay. Utility Bills are payable by the 1st of the month. A $10.00 late fee is applied if not paid by 11:59 p.m. on the 15th of the month and a cutoff notice will be generated.