Paying your water bill can feel like a hassle sometimes. You may forget when it’s due or struggle to find your paper bill. Luckily, Sunrise Water Department offers a convenient online bill pay system to make paying your water bill stress-free. In this article we’ll walk through how to use Sunrise Water Department’s bill pay features to easily view and pay your bill online.
Creating an Online Account
The first step to paying your Sunrise water bill online is creating an account on the utility billing site. Here’s how simple it is:
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Visit the Sunrise utility billing site at https://www.sunrisefl.gov/departments-services/public-service-utility-billing/utility-bill-payment-system-features.
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Click on “Pay Water Bill” in the top menu,
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On the login page, click on the “New Users” button.
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Enter your Sunrise Water Department account number and the last name on the account
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Create a username and password.
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Provide your email address and phone number.
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Accept the terms and conditions.
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You will receive a confirmation code by email to validate your account. Enter it and you’re all set!
The whole process takes less than 5 minutes. Now when you login with your new username and password, you’ll have instant access to view and pay your Sunrise water bill online.
Viewing Your Water Usage
One of the key features of the Sunrise online bill pay system is the ability to view your water usage. You can check how much water you’ve used each month or time period.
To see your usage:
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Login to your account.
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The dashboard will show your most recent bill with the total amount due.
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Click “Review bill details”.
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Here you’ll see a graph of your monthly water usage in gallons.
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You can click on any month to view your exact usage for that period.
Monitoring your consumption regularly is a great way to catch any leaks or changes in usage. The easy access through the online system makes it convenient to stay on top of your monthly water use.
Receiving Paperless Billing
Tired of clutter from paper bills? With Sunrise Water Department online bill pay you can go paperless. Here’s how:
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In your account, click on “Update profile”.
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Check the box next to “Paperless billing”.
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Click Save.
That’s all it takes to go paperless! Now instead of a paper bill in the mail, you’ll receive an email each month letting you know when your new bill is ready to view and pay online. No late notices because you lost the mail. It’s paper-free and hassle-free!
Going paperless with Sunrise Water Department bill pay is an easy way to reduce waste and simplify bill paying. You can still print out a copy of your bill if needed, but otherwise can view it digitally through your online account anytime.
Paying Your Water Bill Online
The most convenient feature of Sunrise Water Department’s online system is the ability to pay your water bill digitally in just a few clicks. When it’s time to pay your bill, here are the simple steps:
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Login to your account. Your latest bill will be on the dashboard.
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Check the amount due – this will be your total payment.
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Select “Pay now” to proceed to the payment page.
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Choose your payment method. Options include credit/debit card, electronic check from your bank account, or checking/savings account number.
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Enter your payment information and billing address.
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Click Submit Payment.
And you’re done! The online system allows secure payment 24/7. You’ll receive a confirmation email with your payment details as well. It doesn’t get much easier than paying your Sunrise water bill through the convenient online portal.
Setting Up Auto Pay
For ultimate bill paying convenience, you can enable auto pay through Sunrise Water Department’s online system. With auto pay, your bill is paid automatically each month with the payment method you designate so you never miss a payment.
Enabling auto pay is easy:
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In your account, click on “Auto pay”.
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Check the box to turn auto pay on.
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Choose your payment method – credit/debit card or bank account.
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Confirm your billing address.
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Check the box to agree to the terms.
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Click Submit.
And you’re all set for automated bill payment each month! You’ll still receive an email notification when your bill is ready so you can review it. But on the due date, it will debit your selected payment method automatically with no hassle required from you. It doesn’t get more convenient than that!
Managing Your Water Account Online
Beyond just bill paying, Sunrise Water Department’s online portal allows you to manage all aspects of your account digitally at your convenience:
Update account information – You can update your mailing address, email, phone number and more in your profile anytime.
View payment history – Your full payment history is available to view or export.
Enroll in budget billing – For consistent payments, you can enroll in an average monthly payment plan.
Request service on/off – Moving? Easily request for your water to be turned on/off at your new residence.
Receive notifications – Opt in to get emails about leaks, outages, construction and other important updates.
Go paperless – We already covered how easy it is to stop paper bills!
Auto pay – Set it up in seconds to have your bill paid automatically each month.
24/7 access – Manage your account anywhere, anytime with the convenience of the online portal.
Sunrise Water Department’s online system truly allows you to control all aspects of your account digitally on your own schedule.
Accessing Customer Support
Hopefully this article provided a helpful overview of using Sunrise Water Department’s online bill pay features. But if any questions come up, don’t hesitate to reach out to the customer service team for assistance:
Phone – Call 954-572-2280 Monday through Friday from 8:30am to 5pm to speak with a utility billing representative.
Email – Email [email protected] and a team member will respond during normal business hours.
Online chat – Chat live with a billing rep using the chat box on sunrisefl.gov during normal hours.
The knowledgeable utility billing staff is ready to help if any bill pay issues arise or you just need guidance on using the online system. Don’t hesitate to reach out by phone, email or chat!
Paying your water bill doesn’t have to be a hassle each month. Sunrise Water Department offers a user-friendly online bill pay system to simplify the process. Key features like usage monitoring, paperless billing, one-click online payments and auto pay make managing your water account convenient and stress-free. Sign up for an online account today to start accessing the many benefits!
Billing Schedule & Fees
Bills are typically issued between the 23rd and 25th of the month. Variations occur due to times involved in reading of meter and re-reads.
Payment is due on the 20th day of the month after the billing statement date. The due date is shown in the upper right corner of your billing statement.
If payment is not received by the due date, a late payment reminder is mailed and a $5.00 notice fee is assessed.
Accounts unpaid by the Reminder Notice due date receive a Past Due notice by mail and a $10.00 late fee assessed.
To avoid disruption of service and a $40.00 fee, a payment must be received by 8:00 a.m. on the due date shown on the past due notice.
No fee will be assessed for service restoration during business hours. Service restoration outside of business hours will be assessed an after-hours non-emergency service fee of $200.00.
Service turned on by any party other than Sunrise Staff will result in the assessment of a $300 Unauthorized Service Restoration penalty. Any meter tampering occurring after assessment of an Unauthorized Service Restoration penalty, may result in removal of the meter. Actual costs for meter removal will be added to the delinquent account.
If your bill seems high to you, there’s steps you can take to verify if that’s the case.
Review your consumption history
- Log on to Online Bill Pay to compare your current bill with earlier bills from the same time period.
- If the consumption pattern is consistent until recent bills, request a re-read to rule out any meter reading errors.
Check for leaks using you water meter
- Instructions on how to track down a leak using your water meter can be found on the Troubleshooting page.
Call us for help
- Our customer service staff can assist you with any questions you may have about your bill. Call 503-761-0220 Monday through Friday between 8:00 AM and 4:00 PM for immediate assistance, or email [email protected].
Customer Service Hours: Monday-Friday 8:00 am to 4:30 pm *Check our calendar for office closures.
Office Address: 17563 SE Armstrong Court Happy Valley, OR 97015 View Map & Directions >
Payments Mailing Address: PO Box 35147 #3649 Seattle, WA 98124-5147
Pay Water and Sewer bills online
What’s new with the Sunrise utility bill payment system?
Upon the roll-out of our new Sunrise Utility Bill Payment System, all customers now have the benefit of a more detailed bill format to include the last 12 months of water usage for comparison purposes. Take a more detailed look at features of our upgraded utility bill. 4) A paperless digital e-bill option
Do Sunrise customers get billed for water services?
This includes the cost to maintain the water treatment plants and underground system with capital improvements required to ensure system safety and reliability. In addition, Sunrise customers are also billed for stormwater, garbage and recycling services on their bills. Q: Are the rates changing for the purpose of profit? A: No.
How do I contact Sunrise water?
Call us for help Our customer service staff can assist you with any questions you may have about your bill. Call 503-761-0220 Monday through Friday between 8:00 AM and 4:00 PM for immediate assistance, or email [email protected].
Where can I find information on my Sunrise utilities bill?
A: Specific rate information will be published at sunrisefl.gov once it is available. Similar to how your bill is currently calculated, each Sunrise Utilities bill will be based on two factors: