Paying your monthly water bill is a necessary routine for residents of Texas City. While not the most exciting task, keeping your water payments up to date is important to maintain uninterrupted service. The city offers multiple options to pay your water bill conveniently and on time.
In this comprehensive guide we’ll walk through all the ways Texas City residents can pay their water and sewer utility bills.
Overview of Paying Water Bills in Texas City
The City of Texas’s Utility Billing department takes care of water, sewer, trash collection, and other city utility services for homes and businesses in the area.
There are around 14,000 residential and commercial accounts in Texas City. The city bills for water and sewer service on a monthly basis. Garbage collection charges are included on the monthly utility bill as well.
Payments are due by the due date shown on your monthly statement to avoid any late fees or service disruption. The city offers various payment options:
- Online
- By phone
- In person
- By mail
- Auto pay
- Drop box
Read on for more details on how to use each of these methods to pay your Texas City water bill.
Paying Your Water Bill Online
The fastest and most convenient way to pay your water bill in Texas City is online. The city offers online bill payment through Invoice Cloud.
Go to the Texas City online payment page and click on the “Pay Bill” button to start paying online. First time users will need to create an account.
With an online account you can:
- View current and past water bills
- See payment history
- Check water usage
- Set up automatic payments
- Receive emails about your bill
The online payment system accepts credit cards, debit cards, and eChecks. A convenience fee of $2.95 is charged for online payments.
Payments made before 5:00 pm on business days will be processed same day. Payments on weekends or holidays will be processed the next business day.
So pay attention to due dates, especially if paying online close to the due date, to avoid late fees.
Paying by Phone
Texas City offers a toll-free automated phone payment system through Invoice Cloud.
To pay by phone, call (855) 913-5811 and follow the prompts. You will enter your 10 digit account number and the amount you owe to process the payment.
The phone payment system is available 24/7. However, payments made after 7:00 pm CST or on non-business days will not post until the next business day.
A $2.95 convenience fee applies to phone payments. You can pay with credit/debit cards and eChecks. The phone system provides your confirmation number at the end of the call.
Paying Water Bills In Person
You can pay your water bill in person at Texas City City Hall:
Texas City City Hall
1801 9th Ave N
Texas City, TX 77590
Walk-in payments can be made:
- At the Utility Billing counter
- In the drop box in front of City Hall
Cash, checks, money orders, and credit/debit cards are accepted for in-person payments. There is no additional fee.
City Hall is open Monday-Friday from 8:00 am to 5:00 pm, except on city holidays. Payments made after 5:00 pm will be posted the next business day.
Paying by Mail
To pay your water bill by mail, send your check or money order to:
City of Texas City
PO Box 3837
Texas City, TX 77592
Please include your 10 digit account number on the check or money order. Do not mail cash payments.
Allow 5-7 business days for mailed payments to be received and posted by the city. Pay attention to due dates to avoid late fees if mailing close to the due date.
Setting Up Auto Pay
For hassle-free water bill payments, sign up for auto pay through Invoice Cloud. This automatically pays your monthly water bill from your credit card, debit card, or bank account on the due date each month.
To enroll in auto pay:
- Log into your Invoice Cloud account
- Click “AutoPay” on the left side
- Enter your payment method details
- Select payment date
You’ll receive an email confirmation each time your bill is automatically paid. You can cancel or update auto pay at any time through your online account.
Avoid Late Fees and Service Disruption
To avoid penalties, your Texas City water bill must be paid in full by the due date each month. Here are some tips:
- Mark your due date on your calendar so it doesn’t sneak up on you
- Enroll in auto pay to ensure on-time payment
- Pay a few days early if mailing a check
- Know the online/phone cutoff times for same day payment
- Have your account number handy to speed up payment
- Review your bill carefully each month for signs of leaks or high usage
If your account becomes past due, late fees will be assessed. Accounts more than 30 days past due may have water service disconnected. Reconnection fees will then apply to resume service.
What to Do if You Can’t Pay Your Water Bill
If you’re struggling to pay your water bill in Texas City, contact the Utility Billing department right away. They may be able to offer payment plan options to help avoid shut off.
You may also qualify for utility bill assistance programs through these organizations:
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Gulf Coast Community Services – Offers bill payment assistance for qualifying low income households. Apply through their Texas City office.
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Salvation Army – Provides emergency utility bill aid. Call their Galveston County office.
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St. Vincent de Paul – Helps with bill payment for those facing financial hardship. Apply through the Texas City conference.
Don’t let an unpaid water bill spiral out of control. Reach out early to find an assistance solution that works for your situation.
Reviewing Your Water Usage
When you get your monthly bill, it’s a good idea to review your water usage. Check that the charges make sense based on your household activity for the month.
Dramatic spikes in usage may indicate leaks in plumbing or irrigation systems. Catching leaks early prevents wasting water and money.
The city offers an EyeOnWater app to monitor daily consumption. You can also call to request a reread if the bill seems unusually high.
Understanding Your Texas City Water Bill
When you receive your Texas City utility bill in the mail or online, you’ll notice quite a bit of important information. Here are some key items to review:
- Account number – Needed for phone/online payments
- Service address – Should match your home/business address
- Billing dates – Period your charges cover
- Previous balance – Any past due amount carried over
- Payments – Credits from payments made
- Water usage – Volume of water used in billing period
- Sewer usage – Based on your water consumption
- Water/sewer rates – Charges per 1000 gallons
- Garbage fee – Fixed monthly garbage collection rate
- Taxes – Utility taxes on services
- Total current charges – Sum of all fees and taxes
- Total due – Total amount you owe for the month
- Due date – Date payment must be received by
Carefully monitoring this info helps avoid incorrect charges or surprises when your bill arrives. Don’t hesitate to contact Utility Billing if you have any questions about the charges.
Signing Up for New Water Service
Starting or transferring water service with the City of Texas City is quick and easy.
For residential service, visit Texas City City Hall Monday-Friday between 8:00 am and 5:00 pm. Bring a valid photo ID and any required documents. The Utility Billing department will go over rates, billing processes, and payment methods with you.
For commercial service, call (409) 643-5923 to schedule an appointment to start new service. Larger businesses may need to go through a site inspection and approval process.
A deposit is required to activate new water accounts in Texas City, based on your property type. Service charges and connection fees will also apply.
Be sure to contact Utility Billing in advance when transferring service or opening a new account. This ensures everything is ready for uninterrupted water when you need it.
Avoiding Water Bill Scams
Unfortunately, water bill scams are on the rise in many cities. Texas City reminds customers they will never call demanding payment on past due bills.
If you get a suspicious call about an overdue bill, don’t share any personal or banking details. Instead, hang up and directly contact the Utility Billing department at (409) 643-5923 to verify your account status.
Only use official city payment methods – online, phone, mail, or in-person. Never make a payment over the phone or via money transfer app in response to an incoming call.
Customer Service for Texas City Water Accounts
Scam Alert: Numerous residents have reported receiving a call from someone claiming to be with our Utility Department, asking for payment on an overdue account. Please do NOT share any personal or financial information if you receive a call like this. The City of Texas City does NOT call about overdue accounts, and payments are NOT accepted over the phone. Texas City Police Department is actively investigating these scam calls.
- Water bill depicting high usage
- Leak Adjustment Application (PDF)
- Receipts from either a plumber or proof of repairs such as receipts from Lowes, Home Depot, etc.
- Email Irene, Customer Service Supervisor
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Utility Billing Department
Physical Address 1801 9th Avenue N Texas City, TX 77590 1801 9th Avenue N Texas City TX 77590 Directions Mailing Address P.O. Box 3837 Attn: Utility Customer Service Texas City, TX 77592-3837 Phone: 409-643-5923
Hours
Monday through Friday 8 am to 5 pmHours exclude City holidays Directory
Expensive water bill? Central Texas city officials share tips on how to rack down the cost of your w
FAQ
Where do I pay my Texas city water bill?
How to check for a water bill?
How much is water bill Texas?
Where can I pay my water utility bill in Texas?
The office is located at 1901 5th Street, Bay City, Texas. Water Utility bills are mailed every month and are due within ten (10) days of the date of mailing. Bills may be paid by mail, in person at the Water Utilities office or by depositing the payment and bill stub in the drop box located at 1901 5th Street, Bay City, Texas.
How do I make a payment for my Texas City Utilities?
Payments can be made online at our Payment Portal, or by phone at 833-259-4014. Municipal Court Department Page You can make an online payment for your Texas City utilities 24 hours a day, 7 days a week with Citizen Self Service using Visa, MasterCard or Discover.
How do I pay my Houston City water bill?
The following are the other payments options available to pay Houston City Water bills: Pay by Phone: Payments may be made by calling our automated telephone service at (713) 371-1265. Please have your City of Houston account number available. Pay by Mail: Payments can be be mailed to P. O. Box 1560, Houston, TX 77251-1560.
How do I pay my water bill in Bay City Texas?
Bills may be paid by mail, in person at the Water Utilities office or by depositing the payment and bill stub in the drop box located at 1901 5th Street, Bay City, Texas. If you have questions, you can call 979-245-2322 during regular office hours and they will be glad to help.