Living in the town of Benson, North Carolina means having access to essential utilities like electricity, water, sewer and more from the town’s public works department As a Benson resident, paying your monthly utility bill is fast and convenient through the various payment options offered by the town.
From online payments to auto-draft, the Town of Benson aims to make paying utility bills stress-free. They understand the importance of maintaining uninterrupted service while also providing flexible payment methods to fit every customer’s needs.
This guide will walk through the different ways Benson utility customers can pay their bill each month. We’ll cover online payments, phone payments in-person payments, auto-draft and more. Read on to learn about the payment options that allow you to easily pay your Town of Benson utility bill on time every month.
Online Bill Pay
The fastest and most convenient way to pay your Town of Benson utility bill is online through the billing and payment portal. To pay online:
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Go to BensonNC.cgwebpayment.com
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Select “Pay Now” to make a one-time payment
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Or create an account to view billing history and schedule recurring payments
Credit or debit cards, checking accounts, or the balance on a Benson utility account can all be used to make online payments. If you pay online, you can avoid late fees and even sign up for paperless billing.
Pay By Phone
Don’t have time to log into the online portal? You can also pay your Benson utility bill over the phone in just a few quick steps:
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Call toll-free 1-844-200-2972
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Enter your account information
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Choose a payment method like credit/debit card
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Receive a confirmation number at the end
This automated pay-by-phone system is available 24/7 for your convenience.
Pay In Person
If you prefer to pay your bill in person, visit Benson Town Hall at 303 E Church Street during business hours. Have your paper bill ready and pay with cash, check or money order. This in-person option allows you to pay same-day to avoid late fees.
Drop Off Payment
You can drop off your Benson utility payment after hours using the drop box located outside Town Hall. Place your payment (cash, check, money order) along with your bill stub in an envelope. Payments left in the drop box during office hours will be processed the next business day.
Auto-Draft
Sign up for auto-draft to have your Benson utility bill paid automatically each month. This ensures your payment is always on time, avoiding late fees. Download the auto-draft form on the Benson website and submit with a voided check. Drafts will occur monthly on your bill’s due date.
Pay By Mail
Mail in your Benson utility payment using the return envelope provided with your paper bill. Include a check or money order made out to “Town of Benson” along with your payment stub from the bill. Allow 3-5 business days for mailed payments to avoid late fees.
Mobile Wallet Apps
For fast and easy payments, use mobile payment apps like Apple Pay, Google Pay or Samsung Pay. Add your credit/debit card to the app then scan the QR code on your Benson bill to pay within seconds.
Payment Deadline
Benson utility bills are due on the 22nd of each month to avoid late penalties. Payments must be received by the start of business on the due date. Auto-drafts will occur on the 22nd and online/phone payments can be made up until 11:59pm on the due date.
Account Balance Payment
When making an online, phone, mail or in-person payment, the full account balance must be paid to avoid late fees. Partial or incomplete payments will still incur a penalty on the unpaid portion of your utility bill.
Late Payment Penalties
If your Benson utility bill is not paid in full by the due date, a 5% late penalty will be added to the unpaid balance. Stay on track and avoid late fees by paying on time with auto-draft or the online portal.
Reconnection Fees
If your Town of Benson utility service is disconnected due to non-payment, a $25 reconnection fee will apply during regular business hours or $50 after hours and weekends. Pay immediately using the online portal or pay-by-phone system to restore service.
Payment Confirmation
No matter which pay option you use, be sure to keep the payment confirmation number and receipt for your records. This includes confirmation emails and screen shots for online payments.
Customer Service
If you have any questions or concerns about your Town of Benson utility bill, the customer service team is available at 919-894-3553 Monday-Friday during business hours.
Contact them immediately if you notice any discrepancies with your monthly charges before the due date.
Avoid Check Fees
Benson charges a $25 fee for returned checks due to insufficient funds. Pay online or with guaranteed funds like a money order to avoid any check return fees.
Paperless Billing
Enroll in paperless billing when you create an online account to receive your bill via email rather than mail. This allows you to avoid late payments caused by mail delays and have instant access to your bill.
Prepaid Accounts
If you have a prepaid Town of Benson utility account, online and phone payments allow you to easily add money as needed. Paying online provides a fast way to maintain your prepaid account balance.
Moving or Closing an Account
Contact Benson Utility Billing if you are moving or need to close your utility account. All balances must be paid in full. Provide them with a forwarding address for your final bill or deposit refund.
Access Billing History
With an online account, you can view past Town of Benson utility bills and payment history. This allows you to monitor electric, water and sewer usage over time and track payments made on your account.
Update Account Information
Log into your online account to update email, phone, mailing address or other account details. Keeping this info current ensures you receive billing notifications and avoids late payments.
Paying your Town of Benson utility bill should be a quick, painless process each month. Whether you prefer the convenience of automatic and online payments or dropping off a check at Town Hall, there are options to fit every customer’s needs. Avoid late fees and keep your account in good standing by paying on time using the method that works best for you. Reach out to Benson Utility Billing with any questions on your account.
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Is Benson a public power community?
A customer service representative will assist you. The Town of Benson is a public power community, along with 64 other towns and cities in North Carolina. Public power means that our electric system is owned and controlled by the citizens of this town. Unlike investor owned systems, our electric system does not pay a dividend to shareholders.
How do I contact the town hall of Benson?
Its area, population and other key information are listed below. For all your administrative procedures, you can go to the town hall of Benson at the address and schedules indicated on this page or contact the Town hall government by phone or by email depending on your preference or on the service’s availability.
What is the town of Benson’s customer service policy?
The Town of Benson strives to treat its citizens and customers in a fair and indiscriminate manner, while recognizing the distinct needs and requirements of each customer. To provide uniformity of service, the Town has adopted customer service policies.
Can I pay my bill online?
If you have an Internet connection and an e-mail address, you can now pay your bill online. It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.