How to Pay Your Water Bill in the Town of Cicero

Living in the Town of Cicero means receiving water, sewer, and garbage services from the municipality As a resident, it’s your responsibility to pay the monthly or bi-monthly utility bills to keep these essential services running. The Town of Cicero offers several ways to pay your water bill conveniently

Online Payments

The easiest way to pay in Cicero is online through the town’s website. Here’s how to pay online:

• Go to thetownofcicerocom/water-bill-online-payments

• Enter your account number and customer ID from your printed bill

• Input your contact information

• Enter the total amount due including any late fees

• Provide credit card details – the Town accepts Visa, MasterCard, and Discover

• Click “Pay Bill” to submit payment

• You’ll receive a confirmation email with your payment details

Online payments process almost instantly. You’ll avoid late fees as long as you pay before the due date.

Pay by Phone

Call (708) 656-3600 extension 164 to pay your water bill over the phone. You can pay using Visa, MasterCard, Discover or electronic check.

Have your account number, customer ID, and amount due ready before calling. The utility billing clerks can look up your balance if you don’t have your bill in front of you.

Pay by Mail

Mail a check or money order made payable to the Town of Cicero with your remittance stub to:

Town of Cicero Water Department
4949 W Cermak Rd
Cicero, IL 60804

Print your account number on the check memo line. Include your payment stub to ensure proper crediting.

Allow 5-7 business days for mailed payments to process. Pay early to avoid late fees if paying near a due date.

Pay In Person

You can pay your Cicero water bill in person at the Water Department office located at 4949 W Cermak Rd. They accept cash, check, credit/debit cards and money orders.

The office hours are:

Monday – Friday: 9 AM to 5 PM
Saturday: 9 AM – 12 PM

If the office is closed, you can use the 24/7 drop box to leave payments.

What to Include with Payment

No matter how you pay, make sure to include:

• Your Cicero water account number
• The total amount owed
• Payment stub, if paying by mail

This ensures your payment gets credited properly without delay.

Late Payments and Fees

Water bills in Cicero are either monthly or bi-monthly. The due date is printed on your statement. Payments received after the due date incur late fees.

Here are the late fees charged by Cicero:

• 1-7 days late: $5 penalty

• 8-28 days late: $10 penalty

• Over 28 days late: additional 1.5% penalty

Pay on time to avoid these fees. If your payment is already late, pay the past due amount listed on your bill.

Payment Assistance Programs

If you’re having trouble paying your water bill in Cicero, contact the Water Department at (708) 656-3600 to ask about payment plans or bill assistance programs.

Some options include:

• Payment extensions

• Payment plans

• LIHEAP financial assistance

• Leak adjustment credits

• Senior/disability discounts

The Town wants to work with you on a solution to avoid disruption of your water services.

Account Management

Make sure your contact information is up to date on your Cicero water account. This ensures you receive bills and notices promptly.

You can update your mailing address, email, and phone number by calling the Water Department or stopping by the office.

Also reach out to them if you need to set up a payment plan, arrange for service termination, or have account questions.

Moving or Closing Your Account

Contact the Water Department at least one week before moving out of Cicero or shutting off service. Provide them with the move out date so they can finalize your account.

You may receive a prorated final bill that covers up to your termination of service date. Pay any remaining balance due to avoid collections actions against the account.

And remember to cancel any autopay or recurring payments set up once the account is closed.

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