For residents and businesses in the Town of Mooresville, North Carolina, paying your monthly water, sewer and other utility bills is an essential task. The Town offers several convenient payment options to choose from. This comprehensive guide will walk through everything you need to know about setting up, managing and paying for Town of Mooresville utility services.
Understanding Your Utility Bill
Mooresville utility bills include charges for services like water, sewer, stormwater and garbage collection. Bills are mailed monthly and are typically due 20 days after the statement date. Key elements on your bill include:
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Account number – This unique number identifies your property’s account
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Service address – The physical address receiving utility service.
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Billing dates – The service period the charges cover
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Meter readings – Measuring your actual water usage.
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Rates – The current charges per unit of water and other services
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Account balance – Any past due balance or credits on your account.
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Due date – When payment must be received to avoid penalties.
Reviewing the bill details closely each month ensures all charges are accurate for your property.
Payment Options from the Town of Mooresville
The Town offers several ways to pay your utility bill conveniently. Choose the option that fits your needs:
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Online – Pay via credit/debit card or e-check at no charge through the payment portal.
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Phone – Call the payment line at 1-888-598-4076 and pay with a card or bank account.
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Mail – Send a check or money order to the Town’s payment processing PO box.
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In person – Visit Town Hall at 413 N Main St. during business hours.
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Drop box – The 24/7 drop box is located in the Town Hall parking lot.
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Auto draft – Sign up to have payments automatically drafted from your bank account.
The Town does not charge convenience fees for online or phone payments. But credit/debit card payments by other methods may incur a fee.
Setting Up New Utility Service with the Town
To establish new water, sewer and other Town of Mooresville utility services, you must open an account before moving in.
For homeowners:
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Complete a Residential Application with owner details.
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Provide identification documents for all owners listed on the property deed.
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Pay any required utility deposit based on credit.
For renters:
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Your landlord must open the account in their name.
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Complete an application with your lease and tenant details.
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Pay any deposit not already covered by the property owner.
To transfer an existing account:
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The current account holder must complete a Service Termination form.
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The new customer fills out an application to open service in their name.
Be sure to request service start at least 2 days before your move-in date. Provide accurate owner and tenant details to avoid billing issues.
Sign Up for Convenient Auto Pay
The Town of Mooresville offers an auto pay option to have your utility bill amount automatically drafted each month. To enroll:
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Log into the online payment portal.
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Select the “My Account” tab.
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Choose “AutoPay Enrollment” and enter your bank account information.
Key benefits of auto pay include:
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Avoid late fees – Never miss a payment due date.
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Save time – Bill is paid automatically each month.
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Go paperless – Receive bills electronically.
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Earn rewards – Some banks offer points for auto debits.
What to Do if You Can’t Pay on Time
If an unexpected financial issue prevents you from paying your Mooresville utility bill on time, take action quickly:
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Contact customer service – Explain the situation and ask about possible payment arrangement options.
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Apply for bill assistance – Low income residents can qualify for help paying utility bills.
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Request an extension – A one-time due date extension may be available.
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Pay what you can – Making a partial payment shows good faith effort.
Letting your account become severely past due can lead to utility disconnection. Being proactive improves the chances of working out a manageable solution.
Avoid Late Fees and Disconnection
To stay in good standing on your Town of Mooresville utility account, make note of these key dates:
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Due date – Full payment must be received by this date to avoid late fees.
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Late fee date – A 5% penalty is added to overdue accounts on the 25th.
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Shut off notice – Past due accounts get a disconnection notice around the 1st.
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Disconnection date – Utilities may be shut off around the 10th for non-payment.
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Reconnect fee – $50 is charged to restore service after disconnect.
Mark your calendar with each month’s due date as soon as you receive the bill to avoid last minute surprises.
Moving Out and Closing Your Utility Account
When moving out of a rental property or selling your Mooresville home, you must close out the account to avoid ongoing responsibility for utilities.
Homeowners:
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Keep service active through your closing date for final meter readings.
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Complete a Service Termination form with your closing date.
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Provide your forwarding address to get your final bill and any refund due.
Renters/tenants:
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Notify your landlord and the Town before your move out date.
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Take final meter readings and photograph the home on move out day.
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Confirm with the landlord when they will transfer service to their name.
Following proper utility account closure procedures ensures a smooth transition for both departing and new residents.
FAQs About Mooresville Utility Billing
Here are answers to some frequently asked questions about Town of Mooresville utility services and billing:
How often are bills sent out?
Bills are mailed monthly and are typically due 20 days after the statement date printed on your bill.
What if my bill amount seems too high?
Contact customer service if your charges are abnormally high. A leak on your side of the meter is the most common cause of spikes.
Where do I find my account number?
Your account number is printed near the top of your monthly utility bill. New customers receive this number when opening their account.
What if I’m moving between Town properties?
Closing your old account and opening a new one for your new address ensures proper billing without a lapse in service.
Who do I call for utility assistance?
Contact a Mooresville customer service representative at 704-662-3250 for help with past due bills or payment arrangements.
Paying your Town of Mooresville utility bill doesn’t have to be a chore each month. Sign up for convenient auto pay to simplify the process. And take advantage of the Town’s online account management tools to monitor usage and payments 24/7. Establishing good utility account habits makes maintaining essential services in your home or business hassle-free.
