Living in the scenic Town of Narrows in Virginia comes with the responsibility of paying your municipal bills on time each month The Town of Narrows makes paying your bill convenient by offering online bill pay
This complete guide will tell you everything you need to know to pay your Town of Narrows bill online, such as:
- What bills you can pay online
- How to set up online bill pay
- Payment methods accepted
- When payments are processed
- Setting up autopay
- Payment receipts and account management
- Customer service options
- Tips for avoiding late fees
- And more!
Whether you just moved to Narrows or have lived here for decades, this guide will help you easily manage paying your Town bills online.
What Bills Can I Pay Online in Narrows?
The Town of Narrows offers online bill pay for
- Water and sewer bills
- Electric bills
- Natural gas bills
- Trash collection bills
- Local taxes
- Vehicle decals
- Parking tickets
- Other municipal fees
So it’s easy to pay all of your Common Town fees and bills online through their system.
How to Set Up Online Bill Pay for Narrows
It only takes a few easy steps to set up online bill pay with the Town of Narrows:
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Go to the Online Bill Pay website.
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Click “Pay Taxes or Utility Bills”.
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This will redirect you to the payment portal at ClickPay.
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Click “Register Here” to create your online account.
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Enter your account number, name, email address, and create a password.
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Agree to the terms of use and click submit.
After following those steps, your ClickPay account will be ready to use for Town of Narrows online bill payment.
Payment Methods Accepted
You can pay your Town of Narrows bills through ClickPay using:
- Credit or debit card – Visa, Mastercard, American Express, Discover
- Electronic check (ACH) from your bank account
When paying by credit/debit card, there is a convenience fee of $2.95 per transaction. Paying directly from your bank account is free.
When Are Payments Processed?
Timing of payments depends on the method:
- Credit/debit card – Processes almost instantly, within 1 business day
- Electronic checks – Takes 2-3 business days to process
To avoid late fees, make sure to pay a few days before your actual due date to allow for processing time.
Setting Up Autopay
Forgetting to pay bills is easy to do. Avoid late payments by setting up autopay through ClickPay.
You can schedule automatic payments from either a credit/debit card or bank account. Just log into ClickPay, go to “Recurring Payments”, and set up your automated monthly payment schedule.
Payment Receipts and Account Management
The ClickPay system makes managing your Town of Narrows account easy:
- Payment receipts – Access and print your payment receipts within ClickPay.
- Payment history – View your past payments and account balance.
- Paperless billing – Go paperless by accessing online PDF bill statements through ClickPay. This saves time and paper.
- Account settings – Update your account info, password, and autopay schedule anytime.
Customer Service Options
If you ever have an issue paying your bill online, ClickPay offers 24/7 customer service:
- Support form – Submit a support request form online.
- Email – Reach out to [email protected] for assistance.
- Phone – Call toll-free (866) 352-5249.
The Town of Narrows staff can also help troubleshoot any payment issues during normal business hours.
Avoid Late Fees
To avoid getting hit with late fees on your Town bills, be sure to:
- Pay at least a few days early to allow for processing time.
- Set up autopay as a backup in case you forget to pay manually.
- Check your account balance regularly and pay new bills as soon as possible.
- Contact support if your payment won’t process.
- Sign up for paperless billing and email notices through ClickPay.
Convenient Online Bill Pay for Narrows Residents
Paying your utility bills, taxes, and other Town fees is now quick and convenient with Narrows online bill pay. Sign up for a ClickPay account to access the full range of payment options and account management tools. This will make paying your monthly Town bills painless and efficient.
Frequently Asked Questions About Narrows Bill Pay
Here are answers to some common questions about paying bills online for the Town of Narrows:
What is ClickPay?
ClickPay is the online payment system the Town of Narrows uses to allow residents to pay their bills over the internet.
Is there a fee to use ClickPay?
There is no fee if paying directly from your bank account. But credit and debit card payments incur a $2.95 transaction fee.
How do I log into my ClickPay account?
Go to ClickPay.com/narrows and enter your email and password to access your account.
What bills can I pay through ClickPay?
You can pay your Town of Narrows water, electric, gas, trash, taxes, vehicle registration, tickets, and any other municipal bills.
When will a mailed check payment arrive?
Continue mailing paper check payments directly to the Town of Narrows PO Box. Allow 7-10 days for standard USPS mail delivery.
How do I get my ClickPay password if I forget it?
Use the “Forgot Password” link on the ClickPay login page. You’ll be emailed a password reset link.
What if I notice an error with my ClickPay account?
Contact ClickPay customer support directly if you notice any errors or issues with your account.
What do I do if my payment won’t process?
First, contact ClickPay support. If they can’t resolve the issue, reach out to the Town of Narrows billing department for help during business hours.
How can I get a copy of my past ClickPay payment receipts?
Log into your ClickPay account and go to “Payment History” to access and print your receipts.
We hope these answers help explain how easy and convenient paying your Town of Narrows bills online can be using ClickPay!
Water Repair Policy
The Town has adopted a policy that must be followed in the event that a customer needs to make a repair to their private water lines and must have their water service temporarily disconnected to do so. The following is an outline of that policy:
The Utilities Division has a set, regular work schedule. The schedule is Monday through Friday from 7:00 a.m. to 5:00 p.m. Any time outside of this schedule is considered “after hours”.
The customer needing to make repairs shall cal the Narrows Municipal Office, open Monday through Friday from 9:00 a.m. to 5:00 p.m., to request that a Town employee be dispatched to the residence to turn off the water service. In the event that the office is closed, the individual shall call the Giles County Sheriff’s Department to request that a Town employee be dispatched to the residence to turn off the water service.
A Town employee shall, as quickly as possible, come to the residence and turn off the water service. The Town employee shall notify the customer that they will be required to install a shut-off valve at the property before water service will be restored.
The customer, after making the necessary repairs, shall call the Narrows Town Office to request that a Town employee be dispatched to the residence to restore water service. In the event the office is closed, the individual shall call the Giles County Sheriff’s Deparment to requrest that a Town employee be dispatched to the residence to restore water service.
Upon arrival at the residence, the Town employee shall perform an inspection to ensure that a shut-off valve was installed on the property, and then restore water service. If it is found that there was no shut-off valve installed at the property, water service will not be restored until the installation is completed.
It is unlawful for any unauthorized person to open or close any wheel, fire hydrant, gate or other equipment connected with or pertaining to the water system. It is unlawful for any unauthorized person to turn on or cut off the Town water supply. Any person violating this provision shall be guilty of a Class 2 misdemeanor.
New Utility Services
Water and sewer service can be obtained by visiting the Narrows Municipal Office located at 210 Main Street in Narrows.
Home Owners: $100 Deposit | Refunded after one year of service at the residence on application. Renters: $200 Deposit | Refunded when service is ended if amount is available after final bill is deducted. Connect fee: $5 | Required to pay by renters or owners for all new water connections.
A valid photo identification card or drivers license is required when applying for service, and the applicant must know their social security number to provide on the application. Applications must be done at the Town office and the deposit is required at tine of application for utility services to begin. In the case of a renter, a signed lease as well as landlord contact information will be required. If an applicant is found to have a delinquent balance on a former account, the balance will have to be paid in full before new service is established.
The Town and its staff are committed to providing the best possible service to its customers. Therefore, new service can usually be turned on the same day it is applied for providing the applicant requests service before 4:00 p.m. on a business day.
An individual with a newly constructed home that needs to be connected to the Town’s utility system will also need to file an application at the Narrows Municipal Office. There is a $1,500.00 fee for a new water connection and a $1,500.00 fee for a new sewer connection. For more information about new construction connections, please call the Narrows Municipal Office at 540-726-2423.
To view the Narrows Water and Sewer Ordinance, click on the link to the right.
A $75 RECONNECT FEE WILL BE CHARGED FOR ALL ACCOUNTS ON THE WATER CUT-OFF LIST- REGARDLESS OF WHETHER TOWN EMPLOYEES HAVE PHYSICALLY HAD TIME TO DISCONNECT THE WATER OR NOT. CUT-OFFS ARE EFFECTIVE WHEN THE LIST LEAVES THE BUILDING. SHOULD THE ACCOUNT BE DISCONNECTED DUE TO NON-PAYMENT MORE THAN ONCE DURING A 12 MONTH PERIOD THE RECONNECT FEE WILL BE $150
- IMPORTANT THINGS TO KNOW BEFORE COMING TO APPLY FOR UTILITY SERVICES
- For renters, a lease or letter from the property owner is required before water service is connected.
- A photo ID is also required at the time of application for all new customers.
- Water deposits are also due at date of application. CASH, CHECK, OR MONEY ORDER ONLY FOR DEPOSITS.
- *NO CREDIT CARDS ACCEPTED FOR WATER DEPOSITS*
To see the most up to date utility rate information click on the link below.
Utility customers are billed on a monthly basis and should receive their bills around the 5th day of each month. The balance on the bill is due on the last business day of that month. For the convenience of our customers, a drop box is located in front of the Narrows Municipal Office as a convenient alterntative to paying the bill by mail or in person within operating hours.
“If payment is not received on the last business day of the month, a penalty is added to the balance. If the balance is not paid by 11:00 a.m. on the 10th day of the following month, water service will be disconnected for non-payment. As stipulated by the Narrows Town Code, there will be no disconnect notice sent prior to water service being terminated for non-payment. In order to have service restored, the customer will be required to pay the outstanding balance on the account as well as a $75.00 or $150.00 re-connect fee.