If you recently received emergency medical services in Austin or Travis County, Texas, chances are your care was provided by Travis County Emergency Physicians (TCEP). This group staffs emergency departments at several area hospitals and urgent care centers. You may have received a bill from TCEP for the physician services rendered during your visit. This article provides a complete guide to paying your Travis County Emergency Physicians medical bill.
Understanding Your TCEP Bill
The bill you receive from TCEP is for the emergency physician’s professional services only It does not include hospital facility charges or fees from radiology, labs, or other providers Your TCEP bill may include
- Emergency department visit and evaluation
- Any procedures performed by the emergency physician
- Interpretation of tests like X-rays, CT scans, or ultrasounds
- Splint or cast application
- Stitches or wound care
- Physician consultation charges
Review the itemized charges on your statement carefully. Contact TCEP billing with any questions. It’s important to understand exactly what you are being billed for.
How Much Does TCEP Charge?
Travis County Emergency Physicians participates with most major insurance plans If you have active health insurance coverage, TCEP will bill your plan directly You are responsible for any patient copays, coinsurance, or deductibles per your insurance benefits.
For uninsured patients, TCEP bills based on Medicare rates. Their typical emergency visit charge ranges from $75 – $600 depending on the complexity. Additional charges apply for any procedures performed. Uninsured patients may qualify for a discount when paying promptly.
Payment Options
TCEP offers several ways to pay your physician bill:
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Online Payment Portal – Pay by credit/debit card or eCheck via the TCEP Patient Portal.
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Phone – Call 833-209-0547 to make a payment by credit/debit card over the phone.
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Mail – Send a check or money order payable to TCEP to PO Box 37948 Philadelphia, PA 19101-7948. Include your account number.
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In Person – Visit the TCEP office at 1210 W 38th St, Suite 101 in Austin to pay by cash, check, or credit/debit card.
Payment Plans
If you cannot afford to pay your entire balance at once, contact TCEP billing to set up a reasonable monthly payment plan. As long as you make your scheduled payments on time, they will continue to work with you.
Financial Assistance
Uninsured or underinsured patients with low incomes may qualify for financial assistance or charity care. Discounts up to 100% are available based on your household size and income. Contact TCEP for a financial assistance application.
What If You Don’t Pay Your TCEP Bill?
It’s important to pay your TCEP bill in a timely manner to avoid late fees, interest charges, or being sent to collections. If your account becomes past due, TCEP will make multiple attempts to contact you by phone and mail.
After 90 days of nonpayment, unpaid accounts are forwarded to a collection agency. This can severely damage your credit score. Avoid this by setting up a payment plan if you cannot pay in full. As long as you demonstrate good faith to pay what you can, TCEP will continue to work with you.
Contact TCEP Billing Customer Service
If you have any billing questions or need help paying your physician bill from your emergency care, contact TCEP billing services:
- Phone: 833-209-0547
- Email: [email protected]
- Online: www.tcep.com/billing
- In Person: 1210 W 38th St, Suite 101, Austin, TX 78705
- Mail: PO Box 37948 Philadelphia, PA 19101-7948
Their team can explain your charges, set up payment arrangements, check insurance coverage, and more.
Receiving a bill from emergency physicians can be confusing if you aren’t familiar with how emergency care billing works. Travis County Emergency Physicians strives to provide excellent medical care along with helpful, compassionate billing services. Contact their team if you need assistance paying your TCEP statement.
What to expect following your experience at Houston Methodist
Upon being admitted or receiving services, the patient or patient´s legal representative can accrue billing from the hospital, the patients physicians, and affiliated physician groups that may provide facility-based services to the patient. These affiliated groups of facility-based physicians include Houston Methodist Pathology Associates for lab services, Houston Radiology Associated for diagnostics (e.g., x–rays), US Acute Care Solutions billing as Travis County Emergency Physicians PA for Emergency Department services, Mastos for Breast Care Center services, and Greater Houston Anesthesiology for anesthesiologists.
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