Making Bill Payment Easy: A Guide to Paying Your Truckee Meadows Water Authority Bill

Paying your water bill to Truckee Meadows Water Authority (TMWA) is an important responsibility. As the primary supplier of water for Reno Sparks and Washoe County TMWA provides an essential service to over 440,000 residents. Fortunately, TMWA offers a variety of convenient payment options to fit any schedule or preference. This guide will explain the different ways to pay your TMWA bill, from automatic payments to online, phone, mail or in-person payments.

Overview of Truckee Meadows Water Authority

First, a quick overview of TMWA. As the largest water purveyor in northern Nevada, TMWA supplies reliable, high-quality water to homes and businesses. TMWA is a not-for-profit, community-owned water utility overseen by elected officials and citizen appointees.

TMWA was formed in 2000 through the consolidation of Washoe County’s water utility and the cities of Reno and Sparks. Today, TMWA provides water to a 444 square mile service area spanning Reno, Sparks and Washoe County.

Your TMWA Water Bill

As a TMWA customer, you receive a monthly water bill for your water usage and services TMWA bills on a monthly cycle and your due date depends on your service area.

Your TMWA bill includes details like the service address, account number, meter readings, usage charges and more. The amount due and due date are clearly listed on your TMWA bill.

It’s important to pay your TMWA water bill by the due date to avoid late fees or service interruption. Fortunately, TMWA offers multiple payment options to choose from.

Automatic Payments

The easiest way to pay your TMWA bill is to enroll in automatic payments. With this option, TMWA will automatically deduct your monthly bill payment on the due date from your chosen bank account or credit/debit card.

To enroll in automatic payments:

• Visit TMWA’s website and log into your online account
• Click on “Bills & Payments”
• Select the “AutoPay” button and follow the instructions

With automatic payments, you don’t have to remember to pay each month or worry about late fees. TMWA will email or mail you a bill for your records so you can review the charges before payment is deducted.

Online Payments

You can easily pay your TMWA bill online anytime through TMWA’s customer portal. To make a one-time payment online:

• Visit TMWA’s website and click on “Pay Online”
• Log into your account or follow prompts to make a one-time guest payment
• Enter your payment details and submit

To save time paying online regularly, you can create an online account. This allows you to view your balance, payment history and make quick online payments each month.

Pay by Phone

To pay by phone, call TMWA at 775-834-8080 and select the payment option. You can make a payment using your checking account or major credit/debit card.

TMWA’s automated phone payment system is available 24/7 so you can pay at your convenience day or night.

Pay by Mail

If you prefer to pay your TMWA bill through the mail, simply send your payment in the return envelope provided with your monthly bill. Be sure to allow enough time for your mailed payment to reach TMWA by the due date.

Mail your payment to:

TMWA
PO Box 12000
Reno, NV 89520-0006

Pay In Person

You can also pay your TMWA bill in person at a few locations:

• At TMWA’s office located at 1355 Capital Blvd in Reno, open Monday-Friday from 8am-5pm. A drop box is also available outside for after-hours payment drop off.

• At a CheckFreePay payment center – use their locator to find one nearby.

• At select retail locations like Smith’s Food & Drug Stores. Look for the CheckFreePay sign.

In-person payment allows you to pay with cash or check and get same-day payment confirmation.

Payment Assistance Options

If you are having difficulty paying your TMWA bill, contact TMWA as soon as possible to discuss payment plan options and potential financial assistance programs.

TMWA offers payment arrangements and extensions for customers in need. Those who qualify for low income assistance can receive a monthly credit through TMWA’s Help Your Neighbor program.

Avoid Late Fees and Service Disruption

To avoid late payment fees and possible water service disruption, be sure to pay your TMWA water bill by the due date each month. Late fees are 1.5% per month on past due balances.

If your account becomes delinquent and is scheduled for shutoff, you must pay the full past due amount to avoid service interruption.

Review Your Water Usage

Finally, be sure to review the water usage on your TMWA bill each month for abnormal spikes that could indicate leaks. Compare usage to your prior months and season. Check that your meter readings make sense. This allows you to address any leaks promptly and avoid paying for excess water loss.

Convenient Payment Options