How to Pay Your Bill with True Health New Mexico

Paying your health insurance bill on time is important to maintain coverage. True Health New Mexico offers a few convenient options to pay your monthly premiums. In this article, I’ll provide step-by-step instructions on how to pay your True Health New Mexico bill online, by phone, by mail or in person.

Pay Online

The easiest way to pay your True Health New Mexico premium is online through the InstaMed patient portal, Here’s how to pay online

1. Go to https://pay.instamed.com/Form/PaymentPortal/Home?id=THNM.IND

2. Enter your username and password and click “Login”. You can sign up as a new user if you don’t already have one.

3. On the homepage click “Make Payment” to pay your current balance.

4. Type in the amount you want to pay and pick a method of payment. You can use a credit card, debit card, or bank account.

5. Enter your payment information and click “Continue”.

6. Review your payment details and click “Submit Payment” to complete the transaction.

Paying online is fast, easy and secure. Your payment is processed immediately and you’ll receive a confirmation email with your payment details. I recommend setting up automatic monthly payments so you never miss a payment.

Pay by Phone

You can also pay your True Health New Mexico premium over the phone using the automated payment system.

To pay by phone:

1. Call 1-844-276-1330.

2. Follow the prompts to enter your member ID number and date of birth to verify your identity.

3. Select the “Make Payment” option.

4. Enter your payment information – you can pay with a credit/debit card or checking account.

5. Follow the prompts to complete your payment.

6. Stay on the line to receive a confirmation number as proof of payment.

Paying by phone is quick and easy. Just have your payment information handy when you call.

Pay by Mail

If you prefer, you can mail your premium payment to:

True Health New Mexico
PO Box 27290
Albuquerque, NM 87125-7290

Be sure to include your member ID number on the check or money order. Allow 7-10 days for your mailed payment to be received and processed. I don’t recommend paying by mail if your payment is due soon, as delays could cause your coverage to lapse.

Pay in Person

You can also pay your True Health New Mexico premium in person at a PayNearMe location. Here’s how:

1. Visit the PayNearMe website and enter your zip code to find participating retail locations.

2. Take your payment slip or member ID card to the PayNearMe location.

3. The clerk will scan your barcode and collect your payment amount.

4. You’ll receive a receipt as proof of payment.

PayNearMe accepts cash payments up to $1,000. Your in-person payment will be processed and applied to your True Health New Mexico account within 48 hours.

What Happens if You Miss a Payment?

It’s important to pay your True Health New Mexico premium on time each month. If you miss a payment, you may receive a late notice giving you a grace period to catch up.

If your premium remains unpaid for 3 months, your coverage will be retroactively terminated back to the last month you paid for. Any claims during the grace period will be denied if you ultimately lose coverage.

To avoid any lapse in coverage, be sure to pay your monthly premiums on time and in full. Set up autopay or schedule payment reminders to help you remember.

Having Trouble Paying Your Premium?

If you’re having trouble paying your True Health New Mexico premium on time, you may qualify for financial help:

• Payment arrangements – Call customer service at 1-844-508-4677 to set up a payment plan.

• Premium assistance – You may qualify for Medicaid or a federal subsidy to lower your monthly costs. Visit truehealthnewmexico.com to learn more.

• Life circumstances – A job loss, divorce or death in the family can all lead to financial hardship. True Health may be able to help if your situation has changed.

• Switch plans – It may be possible to switch to a lower-priced True Health plan that better fits your budget. Compare plans during open enrollment.

Don’t wait – call True Health New Mexico right away if you’re having trouble paying your premiums. They’ll work with you on a solution so you don’t lose your valuable health insurance coverage.

Be sure to pay your premium on time each month and reach out for financial help if needed. Missing payments can lead to termination of your health plan and denial of claims. Stay on top of your account to ensure you maintain seamless health insurance coverage.