How to Pay Your Tualatin Valley Water Bill Quickly and Easily

Having reliable water service is essential for any home or business. As a customer of Tualatin Valley Water District (TVWD) in Oregon, it’s important to pay your water bill on time each month. TVWD offers several convenient payment options to fit different needs and preferences.

In this comprehensive guide we’ll explain all the ways to pay your Tualatin Valley water bill. Whether you want to pay online, in person by mail, or over the phone, TVWD provides flexibility. Read on to learn how to set up autopay, find payment locations, manage your account, and more.

Overview of Tualatin Valley Water District Bill Payment

TVWD provides water service to over 230,000 residents and businesses in the Portland metropolitan area. As a public utility they strive to make bill payment as simple as possible. Here’s an overview of your TVWD bill pay options

• Online – Pay via the customer portal using credit/debit card or bank account info Also set up autopay

• By phone – Call the automated pay-by-phone line anytime to make a payment.

• Mail: Pay TVWD with a check or money order sent to their payment processing center.

• In person: You can pay with cash, check, money order, or card at the TVWD office during business hours.

• Drop box – Drop off a payment after hours in the secure drop box at the TVWD office.

• Banks: You can pay at banks in the service area that take TVWD payments.

With this variety of payment methods, paying your Tualatin Valley water bill can fit seamlessly into your routine.

Paying Your TVWD Water Bill Online

For many customers, paying online via the TVWD customer portal is the fastest and most convenient way to pay a water bill. Here are the steps to pay online:

1. Go to www.tvwd.org and click on “My Account” in the top menu.

2. If it’s your first time, register for an online account by clicking “New users start here” and entering your account number, name, and email address.

3. Choose whether to pay by credit/debit card or bank account. Enter your payment info.

4. Select whether you want to make a one-time payment or set up recurring autopay.

5. Review the payment details and amount, then click “Continue” to process the payment.

That’s all there is to it! The payment will apply immediately to your account balance. The online portal also lets you view billing history and water usage.

Paying Your Tualatin Valley Water Bill by Phone

In addition to the website, TVWD offers an automated phone payment system. To pay your water bill by phone:

1. Call 1-844-331-8344. This number is available 24/7.

2. Follow the automated prompts to enter your 10-digit account number and the amount you want to pay.

3. The system will ask you to enter your credit/debit card number and expiration date.

4. Finally, confirm the payment details and TVWD will immediately process the payment.

The phone payment system is perfect if you prefer talking to typing or don’t have easy internet access.

Paying Your Water Bill by Mail

To pay your Tualatin Valley water bill by physical check or money order using the mail:

1. Make your check or money order payable to Tualatin Valley Water District.

2. Write your 10-digit TVWD account number clearly on the payment.

3. Mail your payment to:

   Tualatin Valley Water District
   PO Box 4780
   Portland, OR 97208-4780

4. Allow 3-5 business days for TVWD to receive and process your mailed payment.

Just take care to mail your payment several days before the monthly due date so it arrives on time. The mail-in option works well for customers who prefer writing paper checks.

Paying in Person at the TVWD Office

For cash payments or if you need assistance, you can pay your Tualatin Valley water bill in person at the TVWD office:

• Address: 1850 SW 170th Ave, Beaverton OR 97003

• Hours: Monday-Friday, 7AM–4PM, except Thursdays open 8AM

To pay at the office:

1. Bring your water bill or know your 10-digit account number.

2. Payment options include cash, check, money order, or credit/debit card.

3. Tell the customer service representative you want to make a payment. They can process it immediately.

4. Get a receipt as proof of payment.

Paying in person lets you talk through any bill questions and get instant help from TVWD staff.

Using the After Hours Drop Box

If you can’t make it to the TVWD office during business hours, you can drop off payment anytime using the after hours drop box:

1. Write your account number on the payment.

2. Put your payment (check, money order, or cash) in a sealed envelope.

3. Drop the envelope in the secure drop box outside the office entrance.

4. Payments are collected and processed the following business day.

The drop box offers another way to pay in person when the office is closed.

Paying Your Water Bill at Local Banks

For added convenience, you can pay your Tualatin Valley water bill at partner banks within the utility’s service area.

TVWD has partnered with numerous banks to accept water bill payments. When you pay at the bank, they electronically transmit the payment info directly to TVWD for processing.

To pay at a local bank, bring your water bill or account number. The banks that participate in TVWD bill pay include:

• Rivermark Community Credit Union
• Local First Community Bank
• Point West Credit Union
• Premier Community Bank
• MAPS Credit Union
• Pacific Crest Savings Bank
• Northwest Bank

And many others. Check the complete list on the TVWD website. Paying at your neighborhood bank is quick and easy.

Setting Up Automatic Payments

If you want to set it and forget it, you can enroll in automatic payments through the TVWD online portal. This automatically pays your water bill from your bank account each month.

To set up autopay with TVWD:

1. Register for an online account on the TVWD website.

2. Click on AutoPay Enrollment.

3. Choose whether to enroll in full autopay or autopay for the minimum due.

4. Enter your bank account information.

5. Confirm your enrollment.

Now your Tualatin Valley water bills will be paid automatically each month!

Benefits of Paying Your Water Bill Online

While TVWD offers many payment options, paying your water bill through the online customer portal has many benefits:

• Convenience – Pay instantly any time of day without leaving home.

• Payment receipts – Get instant emailed confirmation of payment.

• Account management – Update account info, check usage, monitor payment history.

• AutoPay – Set up hands-free recurring automatic payments from your account.

• Rewards – Use a rewards credit or debit card to earn cash back or points.

• Secure – TVWD adheres to the latest payment security practices and technology.

• Paperless – Go green by opting out of mailed paper bills.

• Streamlined – Inputs like your account number are pre-populated.

• Mobile accessible – Make payments on your smartphone or tablet.

Online bill pay checks all the boxes for ease, speed, and efficiency.

Avoid Late Fees and Disconnection

Like any utility bill, it’s essential to pay your Tualatin Valley water bill by the monthly due date to avoid penalties. Here are some tips:

• Mark your due date on your calendar so you remember. Bills are sent out around the 25th of each month.

• Enroll in paperless billing to get due date reminders by email.

• Set up autopay to have the bill paid automatically each month.

• Pay a few days early online to ensure on-time payment.

• Contact TVWD immediately if you anticipate difficulty paying on time. They may be able to arrange a payment plan or assistance.

• A late fee of 1.5% is charged if a bill is still unpaid after 25 days past the due date.

• If a bill is 60+ days overdue, your water service may be disconnected. Avoid this outcome by paying on time.

Stay on top of your due date and payment options to maintain uninterrupted water service.

Assistance Programs for Paying Your Water Bill

If you are having trouble paying your Tualatin Valley water bill because of financial hardship, assistance programs are available:

• Flexible payment plans – TVWD can spread payments out over several months.

• One-time assistance – Limited bill assistance may be available for first-time hardship