A Comprehensive Guide to Paying Your Tucson Electric Power Bill

Having reliable electric service is essential, but paying the bill each month can feel like a chore. As a Tucson Electric Power (TEP) customer, you want a simple and convenient way to pay your bill. With multiple options to choose from, you can find the perfect payment method to suit your needs. This comprehensive guide will walk you through everything you need to know about paying your TEP electric bill.

Overview of TEP Bill Payment Options

TEP offers their customers several ways to view and pay electric bills. Here is a quick overview of the main payment options

• Online – Pay via the TEP website or mobile app using bank account, credit/debit card. Sign up for paperless billing.

• Phone – Call the automated TEP payment line or speak to a customer service agent

• Mail – Send a check or money order to the TEP payment address.

• In person – Pay with cash or card at an authorized payment location.

• Auto Pay – Set up recurring payments from your bank account each month.

• Budget Billing – Pay a fixed amount each month based on your average usage.

Benefits of Online and Mobile Bill Pay

For the fastest and most convenient payment experience, TEP customers are encouraged to pay their bill online using My Account or the TEP app. Here are some key benefits of online/mobile bill pay:

• Available 24/7 access from your computer or mobile device

• Store payment information for future use

• View current and past electric usage and bills

• Sign up for paperless billing

• Get bill reminders and set up auto pay

• Quickly pay using your bank account, credit card or debit card

• Receive instant payment confirmation and tracking

Step-by-Step Instructions for Online Bill Pay

Paying your TEP bill through the online My Account portal is easy and only takes a few minutes. Follow these steps:

1. Go to account.tep.com and log into My Account or download the TEP app.

2. Click on “Pay My Bill” from the menu.

3. Select the amount to pay and choose a payment method.

4. Enter your bank account or card details and submit payment.

5. Review the confirmation screen and print or save the receipt.

Be sure to have your account number handy when logging in. First-time users will need to register their account online before paying their TEP bill through the website or mobile app.

Setting Up Recurring Auto Pay

For maximum convenience, TEP customers can enroll in Auto Pay to have their electric bill paid automatically each month. Here’s how to set up recurring autopay payments through My Account:

1. Log into your My Account portal online or in the TEP app.

2. Under “Billing Options”, select “Auto Pay.”

3. Choose your preferred payment method from bank account or credit/debit card.

4. Review and agree to the Auto Pay Terms.

5. Confirm your enrollment in Auto Pay.

6. Relax knowing your TEP bill will be paid on time each month.

With Auto Pay, you’ll receive an email notification before the payment is processed so you can review your monthly bill amount. Make sure to update your payment method on file if your account details ever change.

Paying by Phone

For customers who prefer to pay their TEP bill over the phone, there are two options:

Automated Payments – Call 520-623-5170 and use the self-service line to pay your bill 24/7 using your checking/savings account or debit/credit card.

Customer Service – Call 520-623-7711 Monday-Friday 7am-6pm and speak with a TEP agent to make a payment using your account or card.

When paying by phone, have your TEP account number and bill amount handy. Debit/credit card payments will incur a small convenience fee.

Paying by Mail

To pay your TEP electricity bill by mail, simply send a check or money order made out to Tucson Electric Power along with your payment stub to:

Tucson Electric Power
PO Box 80077
Prescott, AZ 86304-8077

Make sure your check has your TEP account number written on it and that funds are available, as returned checks will incur a fee. Allow 7-10 business days for mailed payments to be processed.

Paying in Person

For cash payments, TEP customers can visit one of hundreds of authorized payment locations in Tucson including Fry’s Food Stores, Safeway, and Walmart stores. Bring your bill or know your account number. A convenience fee may apply.

In-person payments are securely processed through TEP’s vendor Western Union. Enter your zip code here to find Western Union payment locations closest to you.

Budget Billing to Plan Ahead

If you want more predictability in your electricity bills, consider enrolling in TEP’s Budget Billing program. This allows you to pay a fixed amount each month based on your average annual electricity usage. Your account is later reconciled or “trued up”.

To enroll in Budget Billing, simply log into your My Account portal and select “Budget Billing” under Billing Options to get started. Keep in mind there are terms and conditions associated with the program.

Get Payment Assistance if Needed

TEP offers several assistance programs for qualified low-income customers who need help paying their electric bill including bill discounts, waiving of fees, and flexible payment plans.

If you are struggling to pay your TEP bill, learn more about their payment assistance programs here to see if you meet eligibility criteria. You can also call their customer care team for guidance.

Avoid Late Fees and Disconnection

To avoid late payment fees and potential service disconnection, make sure to pay your TEP electricity bill by the due date listed on your monthly statement. If you cannot pay on time for any reason, call TEP immediately to make alternate arrangements.

Set up reminders and enroll in Auto Pay or Budget Billing to help stay on track. Keeping your TEP account current will prevent headaches down the road.

Paying your utility bill each month is an essential task. By understanding all of TEP’s payment options and setting up automatic payments, you can maintain electric service for your home smoothly and worry-free. Use this guide to choose the ideal payment methods that fit your lifestyle and budget.