Paying your City of Tucson water bill over the phone is one of the most convenient ways to take care of this essential monthly task. The Tucson Water department offers a simple interactive voice response system that is available 24 hours a day, 7 days a week for quick and easy bill payment by phone.
How to Pay Your Tucson Water Bill by Phone
Paying your Tucson water bill over the phone takes just a few minutes and can be done from the comfort of your home Here is a step-by-step guide to paying your Tucson water bill by phone
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Have your Tucson Water account number ready. This is an 8-digit number that can be found on your monthly bill statement. Having this handy will allow the system to easily pull up your account.
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Call the Tucson Water automated pay-by-phone number (520) 791-3242 This toll-free number is available 24/7 and will walk you through the simple payment process.
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Select your language preference Press 1 for English or 2 for Spanish
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Enter your 8-digit account number. Use the phone keypad and enter your Tucson Water account number.
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Select your payment method. You have the option to pay by credit/debit card (Visa, Mastercard, American Express, Discover) or by electronic check.
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Enter your payment information. For credit/debit cards, you will enter your card number, expiration date, and CVV security code. For electronic checks, enter your bank routing and account numbers.
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Enter the payment amount. Use the phone keypad to enter the amount you wish to pay on your water bill. You can choose to pay the full balance, make a partial payment, or pay a different amount.
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Confirm your payment details. The system will repeat back your payment info and give you the option to cancel or confirm the payment.
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Receive payment confirmation. Once confirmed, the system will provide a payment confirmation number which you can note down for your records.
And that’s it! In just a few quick steps you can pay your monthly Tucson water bill over the phone. The automated system is secure, convenient, and can be accessed 24/7.
Benefits of Paying Your Water Bill by Phone
Paying your Tucson water bill over the phone using the IVR (interactive voice response) system has many benefits:
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It works quickly—you don’t have to wait on hold—the automated system works quickly and well.
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No matter the time of day or night, 365 days a year, you can make a payment.
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Multiple payment options – Pay with a credit/debit card or electronic check.
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Secure – Your financial information is securely encrypted.
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Convenient – Pay from home without visiting City offices.
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Saves time – Pay bills in just a few minutes at your convenience.
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Confirmation number – Get a confirmation number for your records.
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Accessible – Available in both English and Spanish.
Paying bills over the phone is a secure and hassle-free way to take care of your monthly Tucson Water payment. With the 24 hour availability, you never have to worry about getting your payment in on time before the due date.
Other Ways to Pay Your Tucson Water Bill
In addition to paying your water bill by phone, the City of Tucson offers other payment options:
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Online – Pay via the online payment portal using credit/debit card or electronic check. You can also go paperless and receive bills electronically.
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Mail – Send a check or money order using the remittance envelope provided with your paper bill. Be sure to allow 5-7 days for delivery.
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In person – Bring payment to one of the City’s customer service offices. Addresses and hours can be found on the Tucson Water website.
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Drop box – The City has convenient drop boxes where you can leave check or money order payments.
While the phone payment system is one of the most popular options for its sheer convenience, the City does provide alternative ways to pay your water bill if you prefer an online or in-person method.
Setting Up Automatic Payments
The most convenient way to manage your Tucson Water account is to enroll in auto-pay. This automatically deducts your water bill from your chosen payment method each month so you never have to worry about missing a payment.
To enroll in auto-pay:
- Log into your City of Tucson Online Account Portal
- Click on “My Bill” and select “AutoPay”
- Select whether you want to use a credit/debit card or bank account
- Review and submit the auto-pay agreement
Once set up, your water bill will be paid automatically on the due date each month. You can cancel or edit auto-pay at any time through your online account. Enrolling provides true peace of mind knowing this essential bill is always paid on time.
What to Do if You’re Having Trouble Paying Your Tucson Water Bill
If you find yourself in financial hardship and unable to pay your full Tucson Water bill, don’t panic – the City offers assistance programs.
The first step is to contact Tucson Water customer service at (520) 791-3242 and explain your situation. Let them know if you need to set up a payment plan to pay over time.
You may also qualify for the City’s Low Income Assistance Program which provides bill discounts and water efficiency assistance. Visit tucsonaz.gov/water/assistance to learn more and apply.
Acting quickly to address non-payment issues can help avoid service disruption. Tucson Water is willing to work with customers experiencing difficulties through alternate payment plans.
Keep Your Tucson Water Account in Good Standing
Having access to clean running water in your home is vital. Keeping your Tucson Water account current through on-time payments ensures this critical service continues uninterrupted.
Signing up for convenient auto-pay or making quick phone payments helps avoid forgotten or late payments. And assistance programs are available if you do run into temporary trouble paying your bill.
Knowing all the payment options, assistance programs, and account management tools available will empower you to stay on top of your Tucson Water account. Reach out to customer service with any questions – they’re available to help keep your utility service running smoothly.
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FAQ
What is the phone number for the water bill in Tucson?
Who provides water in Tucson?
How do I report water waste in Tucson?
How do I make a payment with Tucson Water?
PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page or contact Customer Service directly using one of the methods available below.
What does the Tucson Water Department do?
Water Utility Company Government Agency Public Service Environmental Protection Water Conservation The Tucson Water Department, a division of the City of Tucson, Arizona, provides water services to a 390-square-mile area.
Does Tucson Water provide clean drinking water?
Providing clean drinking water to all the residents of the Tucson metropolitan area is no easy feat, considering the city sits in the middle of the Sonoran Desert. But Tucson Water solves this problem by tapping into about 200 groundwater wells located throughout Pima County.
Does Tucson have a water provider?
Tucson has multiple water providers: Tucson Water, Metro Water, view all. This page provides information about Tucson Water. Providing clean drinking water to all the residents of the Tucson metropolitan area is no easy feat, considering the city sits in the middle of the Sonoran Desert.