Simplifying Bill Payments with Two Rivers Utilities

Paying bills can be a tedious task. It takes a lot of time and effort to remember due dates, log into multiple accounts, and find lost paper bills. Two Rivers Utilities MyAccount has made it much easier for people in Two Rivers, Wisconsin to pay their utility bills. The online bill pay system makes it easy to pay your water, electric, and sewer bills. All it takes is a few clicks. We’ll talk about the features and benefits of using Two Rivers Utilities MyAccount to make paying your bills easier in this article.

Overview of Two Rivers Utilities

Two Rivers Utilities provides water electric and sewer services to around 12,500 residents in Two Rivers, Wisconsin. They are committed to delivering safe, reliable utility services at reasonable rates. The municipally-owned utility company has invested in technology like the MyAccount online system to improve customer service.

People who live in Two Rivers can choose to get paper utility bills in the mail or go paperless and access billing statements through MyAccount. No matter what, it’s easy to pay: online, over the phone, by mail, or at payment locations across the city. Two Rivers Utilities gives customers a number of ways to pay their bills, so they can find one that works best for them.

What is MyAccount?

MyAccount is the online account management and bill pay system offered by Two Rivers Utilities. Customers can sign up for a free account on the MyAccount website to access the following features:

• Paperless billing
• View balance and billing history
• Track daily usage
• Receive notifications and alerts
• Auto-pay setup
• Make one-time payments
• Store payment methods
• Access 24/7 account support

MyAccount provides a simple, convenient way for Two Rivers Utility customers to monitor their usage, manage bills, and make secure online payments. Everything is accessible through one centralized dashboard for a streamlined experience.

Benefits of Using MyAccount for Bill Pay

Switching to MyAccount for paying utility bills comes with many practical benefits

Convenience

• Pay bills anytime, anywhere with an internet connection – 24/7 access
• Avoid late fees by setting up text or email reminders about due dates
• Store payment info securely to check out faster

Control

• Review usage patterns with graphs and charts
• Detect leaks early with daily usage monitoring
• Set budgets and alerts to manage costs
• Choose paperless billing for less clutter

Reliability

• Payment processing is secure and tested for safety
• Payment history is stored in your account
• Detailed receipts provide proof and peace of mind
• Customer support is available to help with any issues

Savings

• No fees for paying bills online through MyAccount
• Avoid late fees by scheduling auto-payments
• Take advantage of paperless billing discounts
• Monitor usage closely to reduce waste

For Two Rivers Utility customers looking to upgrade their bill pay experience MyAccount delivers convenience control, reliability, and savings. The system was designed to simplify bill management while giving users more insights into their usage.

Step-by-Step Guide to Paying Bills through MyAccount

Ready to start enjoying easier bill pay? Here is a quick step-by-step overview of paying your Two Rivers Utilities bill through MyAccount:

1. Visit the MyAccount website and click on “Create an Account”

2. Enter your account information including name, account number, email, and create a password

3. Read and accept the Terms of Service

4. Verify your account with the secure PIN sent to your email

5. Explore your account dashboard and features like usage graphs

6. Update your stored payment methods and billing preferences

7. View your balance and bill due date under the Billing & Payments tab

8. Pay Now by choosing a stored payment method and submitting

9. Confirm your payment details and receive a receipt via email

It only takes a few minutes to sign up and make a payment through MyAccount. The system remembers your information to simplify future bill payments.

Payment Options with MyAccount

In addition to paying bills directly through MyAccount, customers have a few other payment options:

• Auto-Pay: Set up recurring automatic payments from a checking/savings account or credit/debit card. Can be cancelled anytime.

• Over the Phone: Call Two Rivers Utilities at 920-793-5523 to pay by credit/debit card with a representative.

• By Mail: Send a check or money order payable to Two Rivers Utilities to P.O. Box 87, Two Rivers, WI 54241. Include your account number on the check.

• In-Person: Pay with cash, check, credit/debit card at the Two Rivers Utilities building or at local retailers like Associated Bank, Festival Foods, Pick’n Save, and Walgreens.

MyAccount provides the most convenient way to pay, but these options allow customers to pay by their preferred method.

Signing Up for MyAccount

To start enjoying simplified bill management and online payments, Two Rivers Utilities customers can sign up for a free MyAccount through these simple steps:

1. Go to the MyAccount website: myaccount.two-rivers.org

2. Click “Create an Account”

3. Enter your account number, name, email, and create a password

4. Verify your account with the PIN emailed to you

5. Read and accept the Terms of Service

6. Explore your account dashboard and linked utility accounts

The registration process takes less than 5 minutes. Existing customers can gain instant access to their account history and billing info after signing up.

For those who prefer paper bills, you can still sign up for MyAccount and use it only for checking your balance and making online payments. It’s up to each customer how much they want to utilize the system.

Customer Service and Support

Two Rivers Utilities prioritizes customer service and satisfaction. There are a few ways to get help with MyAccount and your utility services:

• 24/7 Account Support: Get instant self-service help anytime through your MyAccount dashboard. Look for the Support widget.

• Phone Support: Talk to a customer service rep Monday-Friday from 7:30am-4:00pm by calling 920-793-5523. After hours, an on-call service is available for emergencies.

• Email: Reach the utility company at [email protected] or [email protected]. Emails are typically returned within 1 business day.

• In-Person: Visit the Two Rivers Utilities building at 1308 16th St Two Rivers, WI 54241 from 7:30am-4:00pm on weekdays.

• Social Media: Send a message on Facebook (@tworiversutilities) or Twitter (@TRUtilities) and a team member will respond.

No matter what questions or issues come up, Two Rivers Utilities has customer service representatives ready to help you with MyAccount and any utility needs.

Making Bill Payment a Breeze

As a Two Rivers Utilities customer, paying your water, electric, and sewer bills should be simple and painless. The MyAccount online system delivers convenience and control over managing utility payments and usage. By providing detailed billing history, payment alerts, paperless options, and great customer support, Two Rivers Utilities has really succeeded in streamlining bill pay for residents.

Switching to paperless billing and automated payments through MyAccount can save time and hassle each month. Your payment details are stored securely in your account for quick and easy bill pay now and in the future. With just a few clicks every month, you can keep your utility payments organized and avoid any late fees. See if the MyAccount system can help simplify bill pay for your household today!