Getting a medical bill in the mail can be confusing and overwhelming. But paying your UMass Memorial Medical Group bill quickly and easily doesn’t have to be a hassle. UMass Memorial offers several convenient online payment options through their website and myChart patient portal.
In this comprehensive guide I’ll walk through the various ways you can pay your UMass Memorial Medical Group bill online from setting up your myChart account to making one-time payments as a guest user.
Why Pay Your Medical Bills Online?
Here are some of the biggest benefits of paying your UMass Memorial Medical Group bills electronically rather than mailing in a paper check
- It’s fast and easy – Pay in just a few clicks instead of writing and mailing a check
- Pay anytime, anywhere – Access your account on your computer, phone or tablet
- Payment tracking – Digital receipts provide payment confirmation and records
- Discounts available – 20% prompt pay discount when paying quickly
- AutoPay setup – Schedule recurring payments to avoid missing bills
- Environmentally friendly – Save paper by going paperless
Paying online saves you time and gives you more control over managing your medical bills. Read on to learn how.
Step 1: Locate Your UMass Memorial Medical Group Account Number
First, you’ll want to have your UMass Memorial Medical Group account number handy. Here’s how to find it:
- Look on any paper statement or bill from UMass Memorial Medical Group
- Check your digital statement in your myChart account
- Call the billing office at 800-225-8885 if you can’t locate it
This unique account number identifies you and allows online payment.
Step 2: Navigate to the Online Bill Pay Website
Go to the UMass Memorial website at www.ummhealth.org. Hover over “Patients & Visitors” and choose “Pay Bills Online” from the dropdown menu.
Or you can go directly to https://www.ummhealth.org/patients-visitors/pay-bills-online.
This will bring you to their online bill pay page with payment options.
Step 3: Set Up a myChart Account (Recommended)
For the easiest billing and payment management, it’s best to set up a free myChart account. myChart gives you access to:
- Digital statements and account activity
- Payment history and receipts
- Online bill pay via bank account or card
- AutoPay enrollment
From the bill pay site, click “Sign Up for myChart” under the myChart login box. Enter the requested info to create your secure account.
Be sure to write down your myChart username and password for future logins.
Step 4: Log In and Navigate to Payments
Now log into your myChart account. Click on the “Billing” tab.
Select “Billing Summary” to see your account balance. Choose “Make a Payment” and enter your payment info to pay your full or partial balance online.
It’s that quick and simple with a myChart account!
Step 5: Pay as a Guest (No myChart Account)
If you prefer not to create a myChart account, you have the guest pay option.
On the bill pay site, click on “Pay using the myChart Guest Portal”. Enter your UMass Memorial Medical Group account number.
Click “Continue” and then input your payment details as a one-time guest user. Make sure your account number is correct before submitting payment.
Guest users cannot save payment methods or see full billing history.
AutoPay for Easier Payments
For hands-free bill payment, enroll in AutoPay through your myChart account. Your bill is paid automatically each month with your default payment method.
Log into myChart > Billing > Payment Methods > Manage Automatic Payments. Turn AutoPay on and choose your payment method.
You’ll avoid late fees and free up time by setting up recurring, automated payments.
Save with the Prompt Pay Discount
Take advantage of the 20% prompt pay discount offered by UMass Memorial Medical Group by paying your bill quickly.
To qualify for the discount:
- Pay in full at time of service
- Pay new charges within first billing cycle
- Pay before scheduled service date
Chat with the billing department if you have any questions about qualifying for the prompt pay program. Timely payment saves you money.
Paperless Billing and Email Notifications
Billing alerts and paperless statements help you efficiently monitor your account activity.
With a myChart account, you can:
- Opt to receive electronic statements only
- Setup billing emails and text alerts
- Go paperless and reduce waste
Review statement delivery options under “Communication Preferences” in your myChart account.
Get Support from Customer Service
The UMass Memorial Medical Group billing department is available if you need any assistance:
- Call 800-225-8885 Monday – Friday from 9am – 4:30pm
- Email questions to the billing support team
- Chat with an agent through your myChart account
Reach out with any billing or payment issues. The UMass Memorial billing staff is there to help.
Payment Plan Options for Managing Large Balances
If you’re unable to pay your full balance, UMass Memorial Medical Group offers interest-free payment plans.
Contact their billing department to set up a monthly payment schedule that fits your budget. Payment plans help you slowly pay off your balance over time without accruing interest fees.
Review Billing FAQs and Policies
Get answers to common medical billing questions on the UMass Memorial website:
- What is covered by your health insurance plan vs. patient responsibility
- Typical processing time for claims to be submitted to insurance
- Required supporting documentation for billing
- Financial assistance programs available
Understanding UMass Memorial’s billing process, insurance claim filing, and financial policies is useful when managing your account.
Take Control of Your Medical Bills
Don’t let medical bills pile up and cause undue stress. Utilize UMass Memorial’s convenient online bill payment options and myChart account management tools to take control of your account.
Follow the step-by-step instructions to check your balance, set up automated payments, enroll in paperless billing, and pay online seamlessly. Keeping on top of your UMass Memorial Medical Group statements and payments is vital for your health and peace of mind.
